Troubleshooting topics

how do I navigate to corporate taxes?

andyob — Mon, 30 Jun 2025 21:55:07 GMT

How do I get to file a T2?

French Website down

Matula — Sat, 28 Jun 2025 13:07:13 GMT

Hi,

I tried with different providers, computers and Wifi to be sure that the problem is not coming from me.

The French website Turbo Impot is not working when you are trying to connect to your account and do your tax. Yes you can access to the main website but everytime you try to connect to your account and you click on ''se connecter'', it's not working.

This turboimpot.intuit.ca page can’t be found

No webpage was found for the web address: https://turboimpot.intuit.ca/tax/product-redirect?taxYear=2024&url=signin%3F_swlg%3Dfr

HTTP ERROR 404

I live outside Canada and cannot register a phone number. Is there an official way to contact TurboTax support by email or live chat instead of calling?

xeno052928 — Fri, 27 Jun 2025 00:29:02 GMT

where would i enter zoom annual fee and booking software?

jenniferclarkepr — Mon, 23 Jun 2025 19:27:23 GMT

NetFile Québec error Statement for Employment Expenses

Adria1 — Mon, 16 Jun 2025 02:18:13 GMT

I received the following message:
"If you are claiming employment expenses, you must complete the General Employment Conditions to make the return eligible for NetFile Québec, including answering 'yes' to the question about employee duties and employment contract."

This appeared because I mistakenly selected the option for employment expenses. I have since tried to correct it by unchecking the box under the Tax Profile, but the message still persists.

Could you please advise on how to fully resolve this and make my return eligible for NetFile Québec?

where can I claim software costs when they are by annual subscription. I don't think this would be a fixed asset?

jack139 — Fri, 13 Jun 2025 20:24:39 GMT

Didn't receive email receipt with instructions and license code

KC1121 — Fri, 13 Jun 2025 02:55:05 GMT

Hi,

I purchased TurboTax Desktop 2024 from TurboTax website and didn't receive the email with the license code so that I can finish installing the software. Can you please send/resend the email?

Thank you,

I paid my 2024 owed taxes, but my CRA still shows I owe money. How can I get this solved?

A-Lussier87 — Wed, 11 Jun 2025 22:18:03 GMT

do I need to refile if I have already filed personal income tax, but did not include the gst from a sole proprietorship that made no money?

Teddyandebony — Wed, 11 Jun 2025 20:13:30 GMT

my income tax return is on hold, possibly due to this issue. I can't seem to figure out how to file for the business, and I will be closing it after this is sorted out.

Ontario Child Care Credit

Clamptown — Tue, 10 Jun 2025 16:51:12 GMT

I have read that Intuit will be sending emails to individuals affected by the Ontario Child Care Credit issue. I have not received an email yet. When should I expect the email or who do I contact to request it? Thanks.

Tells Us About Your Dependents

Independent Tax Filer — Fri, 06 Jun 2025 14:23:48 GMT

Under Tells Us About Your Dependents

When I enter my 11 year old dependent, who is eligible for the disability tax credit, and is in school it also asks for day care expenses.

When I enter day care expenses of $7445 my refund goes down by 500 dollars.

How do I resolve this technical glitch?

I paid my taxes on turbo tax using pay simply but when i log in on the app it still says balance owing and i didnt get my gst

bgushue4 — Fri, 06 Jun 2025 01:56:03 GMT

I filed my first tax return in 2025 for the year 2024. I received GST and BCC last month and now CRA is asking me to return this amount. Why?

Lata-Nallasivam — Thu, 05 Jun 2025 16:43:27 GMT

CRA notice of assessment stated I owe an additional $4000 over what turbo tax said I owe. Why? How can I trust turbo tax in the future?

joannemackinnon — Thu, 05 Jun 2025 03:56:36 GMT

Will CRA accept that I change the T5008 submitted by TD which lists GROSS amounts in USD. When I change to NET in CAD, none will match TD's submission. is this acceptable

bernard — Thu, 31 Oct 2019 10:16:15 GMT

I have my 200+ trades converted at the daily CRA exchange rate. When I change the T5008 data submitted by TD/ToS to include both book value and disposition amounts which are NET( TD submits only GROSS disposition values in USD) and converted into CAD the day rate, CRA will not be able to reconcile against TD/ToS submission. If CRA were to inquire, I have a detailed 15 page excel spreadsheet report to back my submission up.

I’m self employed and make around $35,000 a year. How much federal and bc provincial tax should I hold back from my pay.

joanneuhren — Tue, 03 Jun 2025 18:22:07 GMT

When are turbo tax's live experts' business hours after April 30?

seanmacisaac — Mon, 02 Jun 2025 23:31:36 GMT

I waited to file my return and now I'm having trouble contacting an expert, as it's always "outside of business hours." When are the business hours?

Charged Multiple Times

cullinane — Mon, 02 Jun 2025 19:12:31 GMT

Hello, I was charged multiple times across 3 payment cards while trying to pay the $30 for filing with Turbotax (6 times in total!) as every time I tried to pay I was met with an error screen about not being able to authorize my card, even though now I see the payments went through. The virtual assistant tries to get me to input a number to be called, however I moved away last year and no longer have a Canadian phone number, and it will not accept my Irish number as valid.

Please help!

How to open tt24 file using online version

Mennam — Sun, 01 Jun 2025 17:55:02 GMT

I hope someone can help! I am exclusively a MAC user and. borrowed a Windows laptop to use the desktop software this year. (I HATE the online version and will not take the security risk to store tax information online)

Now I need to open some tt24 files where I ran a few tax scenarios, and I no longer have the laptop. Is there any way to open the files using turbo tax online? I couldn't see anything.

Request to Turbotax - PLEASE create a desktop version for IOS next year, or I will be looking for alternative tax software.

Thanks for the help!

I need a call back but I won't have access to my computer where TurboTax is uploaded to request it during Turbotax hours. How can I get a call back or contact Turbotax?

christine.ball.hired — Sun, 01 Jun 2025 01:23:51 GMT