Troubleshooting topics

trouble activating 2018 software

user17784711743 — Wed, 13 May 2026 04:23:00 GMT

i have installed turbotax 2018 home and business

entered license key

internet activation server no longer in service

TurboTaxDesktopCA_Activation.exe as administrator

select 2018

enter computer key

popup "error: notfound"

i have tried with all firewalls and anti virus disabled.

not sure where to go from here

How may I get an email address

bahbah_aloche — Wed, 13 May 2026 00:50:19 GMT

CPP

user17786010253 — Tue, 12 May 2026 15:58:23 GMT

I have no T4A(P) but I back dated my date to start receiving CPP and turbotax won't let me file electronically

Wrong Calculation 2025

Pussy12 — Tue, 12 May 2026 01:39:12 GMT

Hi Admin,

I just wanna share my experience while doing taxes for someone after carefully entering my clients information and submit it electronically using our TurboTax software. My client have an owing of ,6000 in her CRA and she must have a refund of 14000+ this 2025 tax year but end up with nothing but owing was covered only. She must get 8000+ since her owing was only 6000 right?

How to make this right?

Lost 2024 license key - how can i open my 2024 return

gn02097230 — Mon, 11 May 2026 17:52:54 GMT

My online turbo tax account shows that i have purchased 2024 turbo tax while suddenly my 2024 turbo tax software asks me to re-enter my license key. I don't have the license key anymore as i thought it is saved with my account. How can i open my 2024 return now? I got an audit from government.

line 25600 other deductions

zippyv — Sun, 10 May 2026 16:57:24 GMT

The amount on this line is supposed to offset the self employment income reported as it is non taxable based on paragraph 81(1)(h) - persons with developmental disabilities program - however once I enter the self employment income it triggers ei, cpp, taxes - all areas that shouldn't apply to this non taxable income - what is the fix?

industry code invalid despite me trying 456199, 454390 -direct sales for essential oils

zippyv — Sun, 10 May 2026 16:46:50 GMT

No matter what I try - none of them get accepted. There is a glitch somewhere and the fill in the blank phrase might also be the problem - turbo tax asks I work in ________________ I answer direct sales

Can't access chat/messages from Life Expert

mjj110 — Fri, 08 May 2026 20:50:17 GMT

Running Firefox on Linux Mint, I can't access any of the messages/chats from my live expert. I'm getting emails about receiving messages, but attempting to use the link sign-in just brings me back to the dashboard showing my current tax 2025 filing state.

I've tried:
Clearing cache/cookies
Computer Restart
Different browser (Chrome), as well as Chrome on Windows 10 instead
Using the email link while I already signed in (Just restarts the same loop)

why i didn't receive CRA confirmation email>

noshadravan1 — Fri, 08 May 2026 10:19:06 GMT

i did my tax two weeks a go but i didn't receive CRA confirmation email

I split income with my spouse in 2024. I cannot see the details in the pdf I have available. I want to know how the details were calculated for CRA..

rhilborn58 — Fri, 08 May 2026 07:52:24 GMT

Looking for the details in the calculation to line item 68020

Where is the search field in the online software?

tracy_mcveigh — Thu, 07 May 2026 14:48:09 GMT

I would like to be able to search for a specific form but cannot find this option in this year's online software like I was able to in the past.

REVIEW AND FIX

denizethehag — Wed, 06 May 2026 03:33:32 GMT

I paid to use Turbo Tax and filed my return. I owe money. Now I want to PAY for a Turbo Tax expert to review and fix my return. I cannot see any email address or way to upgrade.

Would really appreciate some assistance with this, TurboTax.

what do you do when the cra says the program made a calculation error?

rossgage — Mon, 04 May 2026 19:20:40 GMT

CRA changed total Payable from $2917.91 to $3382.96 because of a calculation error.

what are your opening hours

bcf2005 — Sun, 03 May 2026 21:41:01 GMT

your opening hours during the week and on weekends?

My tax 2025 and 2024 are nearly identical for income and deductions, but according to Turbotax I owe 10% of my take-home pay. What changed so drastically?

MGoldman — Sun, 03 May 2026 19:23:48 GMT

Ending CPP contributions on self employed earnings

farmgma — Sat, 02 May 2026 23:51:20 GMT

I am doing a friends income tax. She turned 70 in March of 2025. She has not made an election prior to now. She has some self employed earnings. I indicated on Schedule 8 that she wished to stop contributing in January. So why am I getting a fix error. I cannot see where the error is coming from.

Thanks

So every time I pay for a premium service for turbo tax I ask for help. But the bot sends a message that someone will call in 5 minutes and I never recieve a call.

rjunnuru — Sat, 02 May 2026 18:38:04 GMT

But the funny thing is that I get an email asking to fill the survey how the call went with the agent. So how to sue Turbo tax for this mischief? Same thing happened last year as well.

Activation code for 2025 Turbotax Deluxe Online Edition does not work

user17777308803 — Sat, 02 May 2026 14:37:31 GMT

The activation code for 2025 Turbotax Deluxe Online Edition does not work.

How do I resolve this?

I need help reviewing my taxes to make sure I did everything right

tayogrant67 — Sat, 02 May 2026 07:56:59 GMT

I have an AMT that I am carrying forward form 2022. Why is it not being applied to lower my taxes owing?

Blakeandtanissbaker — Sat, 02 May 2026 05:51:19 GMT

I entered that I would like to apply the full eligible amount to use some of my AMT. but when I click next it does not lower my tax amount owing at all