All Error codes, confirmation and messages posts

Can't finalize because of "Tax Forms to Revisit" that do not apply to me

larynnc — Tue, 04 Feb 2020 17:03:11 GMT

My review page says I need to review Form 982 "Debt Cancellation" but this does not apply to me (nor has it ever). When I open the link it only gives me the options for "this does not apply to me" or to upgrade. I click "this doesn't apply to me" but then it takes me back to the same review screen. I don't know what to do. Any help is appreciated.

NETFILE error code 57

TurboTax Support — Tue, 12 Jul 2022 00:29:03 GMT

If you received this error when you tried to submit your tax return using NETFILE, it means that the Canada Revenue Agency (CRA) couldn't recognize the city you specified in your mailing address. Tip: If your mailing address is the same as last year, you can confirm the address CRA has on record by accessing CRA My Account. Complete the steps below to ensure that the city is spelled correctly in the mailing address section: Select Find (or the magnifying glass icon) from the TurboTax menu. In the Find window, type Mailing address and select Go. In the search result, depending on whether you're using TurboTax online or CD/download edition, do one of the following: TurboTax online: Select Mailing Address and Home Phone, and then select Go. TurboTax CD/download: Select Mailing address, and then select Go. In the City field, check the spelling and make any necessary corrections. Select Find (or the magnifying glass icon) from the TurboTax menu. In the Find window, type netfile and select Go. In the search result, do one of the following: TurboTax online: Select NETFILE your tax returns, and then select Go. TurboTax CD/download: Select NETFILE or Print, and then select Go. To resubmit your tax return to CRA, continue with the process by completing the instructions in TurboTax. Note...

NETFILE error code 2130

TurboTax Support — Tue, 19 Jul 2022 21:56:44 GMT

If you're receiving this error when trying to file your return, it indicates a problem with your Canadian residency information. To address this issue in TurboTax, please refer to the following: If you became a Canadian resident during the current tax year: When entering your personal and residency information at the start of your return, indicate that your Canadian residency changed, along with the date you entered Canada Enter your income from Canadian and foreign sources for the time that you weren't a resident of Canada. If your income was zero, indicate this on your return If your Canadian residency didn't change during the tax year: Indicate this at the start of your return when you enter your personal and residency information. If the residency information on your return is correct, but you still get the error code, contact the CRA

What should I do if I'm getting a TurboTax activation error?

TurboTax Support — Fri, 19 Nov 2021 21:41:19 GMT

If you get a warning that you've exceeded your activation limit in TurboTax CD/Download—or receive a similar message—and think this is a mistake, contact our care team. A TurboTax specialist will help you activate or reactivate your account. Please have your licence code (formally known as an installation key) ready. You can install and activate the same copy of TurboTax on a maximum of three different computers using the same license code. Related information I want to talk to someone. How do I phone you? Frequently asked questions about installing the TurboTax CD/download edition How do I install the same copy of TurboTax on multiple computers? In the TurboTax CD/download edition, what do I do if I'm having trouble with my installation key during the setup process?

NETFILE error code 90308

TurboTax Support — Tue, 26 Oct 2021 09:57:51 GMT

You'll receive the following error code while filing your NETFILE return if the CRA doesn't think it should include CPP contributions and/or your QPP contributions are reported correctly. This is typically due to your reported CPP and/or QPP not matching your residence of employment. You can address this issue in TurboTax in one of the following ways: If you resided in a province other than Québec and worked in Québec you'll receive a T4 and an RL-1. The error will occur if you've entered CPP contributions (box 16) instead of QPP contributions (box 17) on the T4: Enter your QPP contributions earned in Québec on a T4 with box 10 set to QC. If you have other employment income from another province, enter a separate T4 with your CPP contributions for employment earned outside Québec. If you've entered CPP contributions (box 16) and QPP contributions (box 17) on the same T4: Enter your CPP contributions for employment earned outside of Québec on a separate T4 from your QPP contributions for employment earned within Québec. If you resided in Québec and had income from employment in Québec and from another province, you'll receive an RL-1 for Québec employment and a T4 for employment from another province. You'll receive an error if you've entered CPP contributions (box 16) and QPP ...

How do I remove overrides in TurboTax CD/Download to make my return NETFILE eligible?

TurboTax Support — Mon, 18 Jul 2022 20:40:31 GMT

If you're using the CD/download version of TurboTax, some of your overrides may prevent you from using the NETFILE service. To use NETFILE, you'll need to remove the overrides that are causing the issue. You can do this automatically using the EasyStep interview, or you can view each field using Forms view, and remove the overrides one by one. To automatically remove all NETFILE-restricting overrides When TurboTax displays the error message, select Fix. On the next screen, select Remove Overrides. A box will appear Select Yes to cancel all NETFILE-restricting overrides. The values will be replaced with those calculated by TurboTax To view each NETFILE-restricting override In EasyStep mode, select Forms from the menu Open the Edit menu, select Form Overrides, then Find/Remove Overrides In the Find box, select Find Next. Your cursor will automatically move to the overridden field causing the issue Select Remove Override. The field's value will be reset to the calculated amount Repeat Steps 2 and 3 to continue removing overrides. Find Next will be greyed out once you've removed all the NETFILE-restricting overrides

Error message: Invalid characters when trying to use NETFILE

TurboTax Support — Tue, 12 Jul 2022 00:24:22 GMT

There may be times when you encounter an error message while filing your return using NETFILE. Often these are minor issues (such as typos or incorrect submissions) that can be fixed relatively quickly. One of the most common errors is entries that NETFILE considers to have invalid characters. These can be in the form of formatting or grammar/punctuation and are often easily fixable. For more information, read the NETFILE eligibility page on the CRA website. The CRA considers the following characters invalid: A space ( ) as the first or last character of a name or postal code A period (.) as the first character of a name or address A number as part of a name or province A hyphen (-) as part of a province An apostrophe (') as part of a province A forward slash or backslash (\/) as part of a name or province An ampersand (&) as part of a name, city, or province A diacritic character as part of a province Brackets ( ) as part of a name or care of line A pound sign (#) as part of a name, care of line, city, or province An asterisk (*) To address this issue, remove any invalid characters in your TurboTax return from you or your spouse/common-law partner's name, address, province, care of line, and postal code, then resubmit your return through the NETFILE service in TurboTax.

NETFILE error code 50

TurboTax Support — Thu, 30 Sep 2021 12:56:22 GMT

You'll receive the following error code when filing your NETFILE return if the CRA thinks you’ve used invalid characters in your street mailing address. This issue can typically be addressed very easily within TurboTax by using the following steps: Select Find (or the magnifying glass icon) from the TurboTax menu. In the Find window, type Mailing Address and select Go. Select Mailing Address and Home Phone from the list, then select Go. You can confirm the complete mailing address the CRA has on record for you in your CRA My Account. Note: NETFILE errors are returned from the CRA when they process your submission and are not generated by TurboTax. Related information: Error message: invalid characters when trying to use NETFILE NETFILE service hours of operation Why do I get an error code when trying to submit my return through NETFILE?

NETFILE error code 90317

TurboTax Support — Mon, 25 Oct 2021 18:19:41 GMT

This NETFILE error is given to notify you that you're not showing as registered with the Canada Employment Insurance Commission. In order to participate in the NETFILE program, you're required to have registered with the CEIC online, either during the current tax year or at an earlier time. To address this issue: If you've registered and you’ve indicated that on your return, the CRA requires you to file a paper return. In this case, print and mail your return to the CRA. If you’re self-employed, make sure you select whether or not you registered to participate in the EI program for self-employed individuals. Do this when you enter your income and self-employment information. Related information: Why do I get an error when trying to submit my return through NETFILE? Why am I not eligible to file my return with NETFILE? Why is NETFILE disabled? Can I use NETFILE to file someone else’s return? When is NETFILE available?

How do I resolve error codes?

TurboTax Support — Mon, 18 Jul 2022 22:02:33 GMT

There could be a number of reasons why you may receive an error code when activating, installing, uninstalling, or using TurboTax products. We’ve compiled a list of common issues below, and will be updating this article regularly as we become aware of any new problems or errors. TT600 errors TT600 errors, including TT600, TT601, TT602, TT603, AND TT604, are typically validation errors. This means you may have entered something into your return that TurboTax cannot understand or has not been programmed to accept. The most common example is: Quotation marks, ampersands and other special characters in any fields that accept text, such as your name, address, your dependant’s names, etc. Note: If you are receiving an error code 603 in the TurboTax CD/download edition, you may have activated the software using an external drive (CD OR DVD), a pen drive (GB external memory) or an external hard disk drive that is connected to your machine. This usually happens when you have exceeded the activation limit (the limit is ONE license for THREE machines). In all cases, if you encounter a TT600-series error, please call us. Our customer-dedicated teams will be more than happy to provide solutions that are tailored to your needs. TT400 errors If you are using a CD/Download version of TurboTax...

NETFILE error code 72182

TurboTax Support — Mon, 11 Jul 2022 23:26:18 GMT

You'll receive the following error if there's a difference between the amount of repayment of the Home Buyer Plan (HBP) that you've entered in your tax return and the amount that the CRA has in your file. To address this issue, check with the CRA to see if the HBP is registered in your name. You can't use your Registered Retirement Savings Plans (RRSP) contributions or your spousal RRSP contributions to repay a Home Buyer's Plan that's registered in your spouse or common-law partner's name. If you have an HBP registered in your name, check if you're reporting the same numbers for the designated payment, withdrawn amount, and remaining balance. Visit the Contact the Canada Revenue Agency (CRA) to check the HBP registration.

NETFILE error code 95507

TurboTax Support — Tue, 19 Jul 2022 21:22:11 GMT

You'll receive the following error code when filing your NETFILE return if you entered (or the software generated an entry for) Registered Retirement Savings Plans (RRSP) earned income information on the RRSP worksheet. Please make sure the amount you reported on the RRSP worksheet is also included on one of the following lines of the return: line 13500, net business income; line 13700, net professional income; line 13900, net commission income; line 14100, net farming income; or line 14300, net fishing income. You might also receive the following error code when filing your NETFILE return if the CRA thinks you’ve made an error when entering information related to your capital gains or property. You can address this issue in TurboTax in one of the following ways: If you've received a T4A reporting a self-employment income, report the income on the T2125 form. Check the field Income reported due to the gains on the disposition of eligible capital property from a business you carried alone or as an active partner. Do this where you entered your income and self-employment information. If the entry is correct, then enter your self-employment income (business, professional, commission, farming or fishing income). If there's an entry here but you were not self-employed, remove the e...

NETFILE error code 16

TurboTax Support — Mon, 18 Jul 2022 21:06:05 GMT

The CRA will present you with the following error (NETFILE code 16), when it believes that you've never filed a Canadian tax return, but you've indicated a prior return in TurboTax: Your records with the Canada Revenue Agency (CRA) indicate that you are filing an income tax return for the first time. Please indicate in your software that you are filing an income tax return with the CRA for the first time, and enter your Given Name (if applicable), Second Name (if applicable), and Family Name in the name fields and try to retransmit your return. If you've filed a Canadian tax return before (either yourself or through an accountant or tax service): Make sure you've entered your Social Insurance Number (SIN) correctly Make sure you've entered your date of birth correctly To verify your SIN and birthdate in TurboTax: Select Find (or the magnifying glass icon) from the TurboTax menu. In the Find window, type Personal Information and select Go. Select Personal Information – Name and Birth Date from the list and select Go. If you're filing your first Canadian tax return: Select Find (or the magnifying glass icon) from the TurboTax menu. In the Find window, type Personal Information and select Go. Select Personal Information – Name and Birth Date from the list and select Go. On the Le...

What do I do if I receive NETFILE error code 2197?

TurboTax Support — Thu, 30 Jun 2022 13:29:54 GMT

If you've received NETFILE error code 2197, it means that the amount of unused RRSP contributions the CRA has on record doesn't match the amount you entered on your return. The CRA keeps track of your unused amounts and increases your yearly Registered Retirement Savings Plans (RRSP)deduction limit accordingly. Tip: Your unused contribution amount is the amount of RRSP contributions you made but didn't deduct from your income. You may carry this amount forward and use it as a deduction in a future year. Your unused contribution room represents the remaining amount you're entitled to contribute and deduct after accounting for your actual contributions. You can't designate payments to your HBP or LLP from the unused contributions. The following solutions are available to address this error: Check the RRSP Statement section of your Notice of Assessment and refer to Amount B for your unused RRSP contributions available for the tax year You may have entered an amount where the amount should be zero. In this case, you'll need to delete the amount If the amount you entered as unused contributions is an RRSP receipt from before March 2 of the current tax year, delete that amount and adjust last year’s return to report this receipt on last year’s return If necessary, make sure any cont...