All Troubleshooting posts

Re: 2025 taxes

TurboTaxBrenda — Wed, 27 May 2026 18:38:23 GMT

If you filed your return correctly, you would have gotten a confirmation number.

Click here: How to check the status of my return.

Thank you for choosing TurboTax.

2025 taxes

tayls44 — Wed, 27 May 2026 18:30:05 GMT

I'm not sure if I did my taxes proper and sent them can you confirm for me pls

Re: 2026 tax file

TurboTaxBrenda — Wed, 27 May 2026 18:13:23 GMT

You can go here: log in, and you will see if there is an income tax return there. If there is and you haven't filed it, it will say "continue" beside it.

Thank you for choosing TurboTax.

Re: I want to start using turbo tax 2025 & want to enter my activation code

TurboTaxBrenda — Wed, 27 May 2026 18:05:50 GMT

If you purchased TurboTax 2025 Online, you will go here: TurboTax.ca/activate, and you will be able to activate your code.

Thank you for choosing TurboTax.

Re: I want to start using turbo tax 2025 & want to enter my activation code

pvpalmer006 — Wed, 27 May 2026 16:53:35 GMT

how do i submit my activation code/

Re: I've been charged two times.

TurboTaxBrenda — Wed, 27 May 2026 14:05:14 GMT

A refund request was just entered, and you should see your refund back on your CC within the next 2 weeks.

Thank you for choosing TurboTax.

2026 tax file

tayls44 — Wed, 27 May 2026 07:13:32 GMT

I have a dilemma I think I filed my 2025 taxes but ii can't find it so I'm not positive can you help me solve this

Re: I've been charged two times.

user17798021762 — Wed, 27 May 2026 06:30:40 GMT

Hi,

No I'm single so I did it just for myself.

Re: My refund request has been ignored

TurboTaxBrenda — Tue, 26 May 2026 19:03:09 GMT

Just checking in to see if you got an update as of yet.

Re: I've been charged two times.

TurboTaxBrenda — Tue, 26 May 2026 14:28:27 GMT

Did you complete a joint return, one for you and a spouse/partner?

I've been charged two times.

user17798021762 — Tue, 26 May 2026 13:40:45 GMT

Can you please help me and clarify why my creditcard was charged two times?

Re: Sad puppy since trying to use a bookmark, everytime now

TurboTaxBrenda — Tue, 26 May 2026 13:39:55 GMT

Did you already file that return? If yes, you can't edit it unless you refile.

You may need to clear your cache and cookies.

Thank you for choosing TurboTax.

Re: Internet connectivity

TurboTaxBrenda — Tue, 26 May 2026 13:27:57 GMT

If you have a firewall preventing you from sending to the CRA because that site was not entered as a safe site, it is possible that this is what the issue was. We are happy to hear that you were able to file your return successfully.

Thank you for choosing TurboTax.

Re: Internet connectivity

user17791188221 — Tue, 26 May 2026 01:03:01 GMT

I tried again tonight (with fingers crossed). I disable the Windows firewall, opened TT as Admn and was successfully able to netfile my return - but should not have to do this

Sad puppy since trying to use a bookmark, everytime now

phlaf — Mon, 25 May 2026 19:19:50 GMT

Hi,

I logged in, went in one of my returns (Philippe). Then clicked on a bookmark for business income and got the sad puppy face. I now get the sad puppy any time I try to edit my return. Please help, I am paying interest on my owing.

Re: Need tax expert

TurboTaxBrenda — Mon, 25 May 2026 14:03:35 GMT

If your expert completed your 2025 tax return and you need it redone, you will need to go through Audit Defence. When you log into your TurboTax, you will see an Audit Defence button—click on it, and you will be able to schedule a call with an audit defence expert.

Thank you for choosing TurboTax.

Re: error code615

TurboTaxBrenda — Mon, 25 May 2026 13:29:50 GMT

TurboTax error code 615 indicates that your NETFILE account is locked, usually because you exceeded the Canada Revenue Agency’s (CRA) limit of 5 unsuccessful submission attempts. To resolve this and file your taxes: Call the CRA: You must contact the CRA at 1-800-959-8281 to have an agent manually unlock your account.

Thank you for choosing TurboTax.

Re: The activation code for my 2025 Deluxe Online Edition is not being accepted?

TurboTaxBrenda — Mon, 25 May 2026 13:25:47 GMT

Thank you for the information, code 606. This means that your license code and your software versions do not match. Therefore, if you entered the code in the turbotax.ca/activate site, that is for TurboTax Online software only and means that you purchased TurboTax Desktop/Download. or vice versa.

If you need to download TurboTax software, you will do it here.

Thank you for choosing TurboTax.

Re: The activation code for my 2025 Deluxe Online Edition is not being accepted?

Pakak — Sat, 23 May 2026 21:51:40 GMT

This post explains diddly. I copy and paste the code I received from Customer Service with my Order Confirmation. I can enter it. It is not accepted saying The license code you entered is not valid. Error code: 606

It IS 16 Characters Long cut and pasted from the email as I already said.

Need tax expert

morganurzada13 — Sat, 23 May 2026 12:32:08 GMT

I need same tax expert I had last time . Need her redo my taxes for 2025. But I got her name . How much is it ?