All Troubleshooting posts

Why am I being penalised for being a full time student. My refund went from $2000 to $1000 when I added my T2202

Lauren-Forrest — Sun, 12 Apr 2026 14:43:36 GMT

Re: Quebec NETFILE error - Turbotax found issues that prevent the creation of a valid file necess...

TaiWai62 — Sun, 12 Apr 2026 13:40:12 GMT

Sergio, I can relate to the frustration. Looks like this is a known issue and that they are working to fix it (see Turbotax Susan’s response to

my post).

Historically, when this has happened on prior posts of mine, Susan has always posted an update when the fix has been made available. Let’s hope they will fix it quickly.

Re: Turbot Impot de base

user17746371381 — Sun, 12 Apr 2026 13:05:12 GMT

Bonjour,

Avec TurboImpôt de base, je peux produire 4 déclarations provinciales ET fédérales... Peuvent-elles être au dessus de 50k$ chaque déclarations ???

Merci de m'informer svp !

Alfred Paquette

Re: Transfer from Online to Desktop version

mikebuttigieg — Sun, 12 Apr 2026 12:34:16 GMT

Turbotax requires a fix to this issue.

Re: Did either of you own or control a foreign bank account, trust or financial asset in 2025?

MonikaK1 — Sun, 12 Apr 2026 02:20:43 GMT

To change the foreign bank account answer in TurboTax Online, try these steps:

Navigate to Federal > Wages & Income, open an income item and click Done or Continue.
When you get to the summary screen that shows all the income categories, scroll to the bottom and click Continue.
Click Continue again as needed until you get to the follow-up questions about income.
Eventually you should see the screen with the question, Did either of you own or control a foreign bank account, trust or financial asset in 2025? Answer No.

If you have done that, try these steps:

Clear cache and cookies
Log out of TurboTax, restart your device, and log and back in

It is true that sometimes users may inadvertently start a form that was unintended that will stop TurboTax from progressing, but I don't see any on your list that look like they would cause this issue.

If you have tried all of the suggested steps and still have this issue, see this help article for instructions on how to contact TurboTax customer support.

@user17755624680

Tax exempt but paid CPP

user17759568323 — Sun, 12 Apr 2026 01:23:15 GMT

I am 17 years old so am tax exempt but my employer took some CPP before I noticed. When I enter my T4 turbotax won't let me move on because I have tax exempt checked off but also have an amount entered in line 16 for the CPP payment they took. How do I get past that?

Re: The Easy-Step Method is locked

user17759512428 — Sat, 11 Apr 2026 23:52:21 GMT

Hi,

I am getting exactly the same issue described in this thread.

I am using Standard Desktop Edition 2025. Called support - no much help, suggested reinstall.

Reinstalled - same, Easy Step method is locked, even search icon on the top is locked too.

Installed on a different computer - same result...

Please fix the bug. Thanks

Re: Refund for Double Payment to Turbo Tax?

Jasssidhu — Sat, 11 Apr 2026 23:04:42 GMT

I filled the tax on TurboTax but they deducted my payment twice and I just file the tax once

Re: SOFTWARE ERROR - T5008 entries NOT rolling forward onto Schedule 3

JeffCharger — Sat, 11 Apr 2026 20:43:24 GMT

TurboTax is flagging an error that will stop me from filing.

I have entered T5008 entries as a group and TurboTax gives me an error "need to enter a disposition in 2025 on your T5008 slips". I have tried entering 01/01/2025 and 31/12/2025 - no luck. (Note that I've also specific "Capital Gains" and "Cost or Book Value".)

Anyone have some suggestions on getting around this? I thought it would be easier this year!

Switch back to basic software?

mattgasner — Sat, 11 Apr 2026 19:48:22 GMT

Hello,

I was using your most basic software package to complete my 2025 taxes for myself and my wife. While entering a T4A slip for her, I accidentally selected an answer that led me to a screen that essentially forced me to upgrade to the package that helps with self-employed filers. Neither of us is self-employed and I cannot find a way to go back to the basic package. I don't want to pay $60/person for something I'm not using. Please advise. Thank you. Matt

in the middle of entering info, hit wrong key, lost active page, hoe to return to active page?

oakmann — Sat, 11 Apr 2026 18:01:33 GMT

i cant be the only one who got lost while entering info. how can i go back to last active page in the middle of the return?

in the middle of entering info, hit wrong key, lost active page, hoe to return to active page?

oakmann — Sat, 11 Apr 2026 18:01:31 GMT

i cant be the only one who got lost while entering info. how can i go back to last active page in the middle of the return?

Re: Quebec NETFILE error - Turbotax found issues that prevent the creation of a valid file necess...

sergiodiplacido — Sat, 11 Apr 2026 17:24:03 GMT

Hello

I am having the same issue as of yesterday. I called turbo tax support group and there were of no help at all.

I spoke to 6 representatives and 7 hours later, no one was able to help me.

I requested to speak to a supervisor and no one called me back. This is the worst support I have ever received by a support line.

Can anyone help me with this issue so that I can file my Quebec return.

Thank you

Sergio

Re: Incorrect Industry Code

banana2021 — Sat, 11 Apr 2026 16:24:27 GMT

looking for industry tax code for T5013 filing.

Brookfield Infrastructure

I re-installed 2024 on a new desktop but it will not fully launch

Idea-Man — Sat, 11 Apr 2026 15:20:19 GMT

The original (2024) download was for Windows 10 and was ported to the new Windows 11 laptop. The download was self extracted and installed. The prompt to lauch was deployed and immediately the subsequent prompt to apply udates was issued and deployed. The prompt (from Windows) to accept system updates was honoured but there was no further progress was seen.

There was never a prompt to enter the product/install key which I have available

On schedule 5, it keeps saying "NO" for confirming that my dependant's net income is zero, even I selected YES

user17759180722 — Sat, 11 Apr 2026 14:40:43 GMT

I am using TurboTax Desktop software. On schedule 5, I selected "YES" to confirm that my dependant's net income is zero. But when reading the copy of my return, "NO" was selected

Re: Newfoundland

17756566839 — Sat, 11 Apr 2026 12:01:57 GMT

Thanks

Re: Activation problem for 2025 Turbotax

bbriansg — Sat, 11 Apr 2026 09:26:58 GMT

This is ridiculous. Not only did I have to activate a 3rd time, using up 3 of my available activations for a perpetual desktop license I have purchased, I also had to sign in to reply to this message and in that process, change my password and establish a user name. I did not want to do either, but was forced.

Back to the issue at hand. Why do I have to keep re-activating, especially when I don’t have the code with me and it’s tax day in 4 days? VPN is off and I am in a public place, so why would I disable virus protection, unless of course Intuit is admitting its software has viruses. Intuit, please explain, and quickly please

Bonjour je voudrais savoir si ma demande d’impôt a été envoyé à revenu Québec et revenu Canada j’ai toujours pas eu mon retour d’impôts de la part du Québec

mamadoulkane37 — Sat, 11 Apr 2026 06:49:24 GMT

Bonjour je voudrais savoir si ma demande d’impôt a été envoyé à revenu Québec et revenu Canada j’ai toujours pas eu mon retour d’impôts de la part du Québec

T5008 entries not registering

Notimpressed — Sat, 11 Apr 2026 03:34:03 GMT

Spent an hour manually entering all of my T5008 data using my 'online' Turbotax version, as the CRA numbers aren't complete, and it didn't seem like the results were showing up on my income form. Had to download the CRA T5008 data, which did show up on the income, then adjust all of those entries. I couldn't check my work like I used to when using the download (forms) version. What a waste of time.

P.S. Turbotax pushed the 'online' version through an email sales pitch. Wish I had never received that email.