topic Help Centre in Other tax topics https://turbotax.community.intuit.ca/community/tax-topics/help/help-centre/01/994067#M479 <P> <IMG src="https://digitalasset.intuit.com/IMAGE/A6rN6cKj2/Help_Centre.png" alt="Help" /></P> <P>In this high-tech and digital world, sometimes technology doesn't quite cooperate the way we'd like it to. Some users may experience error messaging, or encounter other obstacles during the process of filing their tax return.</P> <P>We want you to know that we are aware of these issues, and our teams are working urgently to fix them as quickly as possible. We will also inform you of any problems or errors that we become aware of through third party sites (such as the CRA, Microsoft, etc), and will provide guidance and direction when required.</P> <P>Please continue to check back for any updates, and refer to the list of known issues below for resolutions and additional information.</P> <P>&nbsp;</P> <H1>CD/Download</H1> <H3> <A data-toggle="collapse" href="#collapse2" target="_blank" rel="nofollow"><I class="on-right icon-caret-right"></I>TT400 errors</A></H3> <DIV id="collapse2" class="section collapse"> <P><A href="https://turbotax.community.intuit.ca/community/tax-topics/help/how-do-i-resolve-a-tt400-error-cd-download-versions/00/977702" target="_blank" rel="nofollow">How do I resolve a TT400 error (CD/Download versions)?</A></P> </DIV> <H3> <A data-toggle="collapse" href="#collapse3" target="_blank" rel="nofollow"><I class="on-right icon-caret-right"></I>Pension Split Optimizer</A></H3> <DIV id="collapse3" class="section collapse"> <P>There is a current bug in TurboTax CD/Download versions regarding visualizations from the <STRONG>Pension Split Optimizer</STRONG>. Please be aware that the Optimizer<SPAN style="text-decoration: underline;"><EM><STRONG> IS</STRONG></EM></SPAN> working, though the column in your return for <STRONG>Net Combined Refund</STRONG> will display all zeroes.</P> <P>This is being actively worked on by our team(s), and we apologize for any convenience or confusion this may cause.</P> </DIV> <H1>TurboTax Online</H1> <P>No known issues</P> <H1>Canada Revenue Agency</H1> <H3> <A data-toggle="collapse" href="#collapse7" target="_blank" rel="nofollow"><I class="on-right icon-caret-right"></I>Error codes 95033 &amp; 95034</A></H3> <DIV id="collapse7" class="section collapse"> <P>We have been advised that these error codes may be triggered when calculating CPP/QPP for tax payers who have&nbsp;T4 employment income (less than $3500) and self-employment income.</P> <P>There is currently no workaround for this issue.</P> </DIV> <H3> <A data-toggle="collapse" href="#collapse8" target="_blank" rel="nofollow"><I class="on-right icon-caret-right"></I>System outage(s)</A></H3> <DIV id="collapse8" class="section collapse"> <P>No known outages</P> </DIV> <H1>Microsoft Windows</H1> <H3> <A data-toggle="collapse" href="#collapse10" target="_blank" rel="nofollow"><I class="on-right icon-caret-right"></I>Windows 7 end of support</A></H3> <DIV id="collapse10" class="section collapse"> <P><IMG src="https://digitalasset.intuit.com/IMAGE/A5LRtOMZp/Win_7_error.jpg" alt="Win" /><BR />If you're getting this error when using your PC, then you will need to upgrade your Windows software before being able to use TurboTax software. Click on the <STRONG>Learn More</STRONG> button to start this process.</P> <P>Please note, this is a Windows issue and <SPAN style="text-decoration: underline;"><EM><STRONG>not</STRONG></EM></SPAN> a problem with TurboTax software.</P> </DIV> <H1>TurboTax Live - Assist and Review</H1> <H3> <A data-toggle="collapse" href="#collapse12" target="_blank" rel="nofollow"><I class="on-right icon-caret-right"></I>Unable to save data when transferring</A></H3> <DIV id="collapse12" class="section collapse"> <P>Customers who have chosen TurboTax Live Assist and Review (including A&amp;R Self-employed), and are transferring their details from last year, are experiencing an issue with saving data. The issue is being addressed with our development team, and a fix is expected soon.</P> <P>In the meantime, customers may use the following method as an alternative:</P> <OL> <LI>Signed into your account with the same credentials as last year.</LI> <LI>Choose the option for <STRONG>Start a new return</STRONG>.</LI> <LI>Choose the return you want to transfer data from.</LI> <LI>On the screen that follows the transfer, click the option for <STRONG>Check out other products</STRONG>.</LI> <LI>Select a different product (anything but Assist and Review).</LI> <LI>Complete the <STRONG>Intro</STRONG> and <STRONG>Profile</STRONG> sections, then upgrade to Assist and Review (or Assist and Review - Self-employed).</LI> </OL> </DIV> <H3> <A data-toggle="collapse" href="#collapse13" target="_blank" rel="nofollow"><I class="on-right icon-caret-right"></I>Unavailable services</A></H3> <DIV id="collapse13" class="section collapse"> <P><STRONG>All services are up to date and functional.</STRONG></P> </DIV> Wed, 26 Aug 2020 14:23:41 GMT TurboTax Support 2020-08-26T14:23:41Z Help Centre https://turbotax.community.intuit.ca/community/tax-topics/help/help-centre/01/994067#M479 In this high-tech and digital world, sometimes technology doesn't quite cooperate the way we'd like it to. Some users may experience error messaging, or encounter other obstacles during the process of filing their tax return. We want you to know that we are aware of these issues, and our teams are working urgently to fix them as quickly as possible. We will also inform you of any problems or errors that we become aware of through third party sites (such as the CRA, Microsoft, etc), and will provide guidance and direction when required. Please continue to check back for any updates, and refer to the list of known issues below for resolutions and additional information. &nbsp; CD/Download TT400 errors How do I resolve a TT400 error (CD/Download versions)? Pension Split Optimizer There is a current bug in TurboTax CD/Download versions regarding visualizations from the Pension Split Optimizer. Please be aware that the Optimizer IS working, though the column in your return for Net Combined Refund will display all zeroes. This is being actively worked on by our team(s), and we apologize for any convenience or confusion this may cause. TurboTax Online No known issues Canada Revenue Agency Error codes 95033 &amp; 95034 We have been advised that these error codes may be triggered when calculati... Wed, 26 Aug 2020 14:23:41 GMT https://turbotax.community.intuit.ca/community/tax-topics/help/help-centre/01/994067#M479 TurboTax Support 2020-08-26T14:23:41Z
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<P> <IMG src="https://digitalasset.intuit.com/IMAGE/A6rN6cKj2/Help_Centre.png" alt="Help" /></P> <P>In this high-tech and digital world, sometimes technology doesn't quite cooperate the way we'd like it to. Some users may experience error messaging, or encounter other obstacles during the process of filing their tax return.</P> <P>We want you to know that we are aware of these issues, and our teams are working urgently to fix them as quickly as possible. We will also inform you of any problems or errors that we become aware of through third party sites (such as the CRA, Microsoft, etc), and will provide guidance and direction when required.</P> <P>Please continue to check back for any updates, and refer to the list of known issues below for resolutions and additional information.</P> <P>&nbsp;</P> <H1>CD/Download</H1> <H3> <A data-toggle="collapse" href="#collapse2" target="_blank" rel="nofollow"><I class="on-right icon-caret-right"></I>TT400 errors</A></H3> <DIV id="collapse2" class="section collapse"> <P><A href="https://turbotax.community.intuit.ca/community/tax-topics/help/how-do-i-resolve-a-tt400-error-cd-download-versions/00/977702" target="_blank" rel="nofollow">How do I resolve a TT400 error (CD/Download versions)?</A></P> </DIV> <H3> <A data-toggle="collapse" href="#collapse3" target="_blank" rel="nofollow"><I class="on-right icon-caret-right"></I>Pension Split Optimizer</A></H3> <DIV id="collapse3" class="section collapse"> <P>There is a current bug in TurboTax CD/Download versions regarding visualizations from the <STRONG>Pension Split Optimizer</STRONG>. Please be aware that the Optimizer<SPAN style="text-decoration: underline;"><EM><STRONG> IS</STRONG></EM></SPAN> working, though the column in your return for <STRONG>Net Combined Refund</STRONG> will display all zeroes.</P> <P>This is being actively worked on by our team(s), and we apologize for any convenience or confusion this may cause.</P> </DIV> <H1>TurboTax Online</H1> <P>No known issues</P> <H1>Canada Revenue Agency</H1> <H3> <A data-toggle="collapse" href="#collapse7" target="_blank" rel="nofollow"><I class="on-right icon-caret-right"></I>Error codes 95033 &amp; 95034</A></H3> <DIV id="collapse7" class="section collapse"> <P>We have been advised that these error codes may be triggered when calculating CPP/QPP for tax payers who have&nbsp;T4 employment income (less than $3500) and self-employment income.</P> <P>There is currently no workaround for this issue.</P> </DIV> <H3> <A data-toggle="collapse" href="#collapse8" target="_blank" rel="nofollow"><I class="on-right icon-caret-right"></I>System outage(s)</A></H3> <DIV id="collapse8" class="section collapse"> <P>No known outages</P> </DIV> <H1>Microsoft Windows</H1> <H3> <A data-toggle="collapse" href="#collapse10" target="_blank" rel="nofollow"><I class="on-right icon-caret-right"></I>Windows 7 end of support</A></H3> <DIV id="collapse10" class="section collapse"> <P><IMG src="https://digitalasset.intuit.com/IMAGE/A5LRtOMZp/Win_7_error.jpg" alt="Win" /><BR />If you're getting this error when using your PC, then you will need to upgrade your Windows software before being able to use TurboTax software. Click on the <STRONG>Learn More</STRONG> button to start this process.</P> <P>Please note, this is a Windows issue and <SPAN style="text-decoration: underline;"><EM><STRONG>not</STRONG></EM></SPAN> a problem with TurboTax software.</P> </DIV> <H1>TurboTax Live - Assist and Review</H1> <H3> <A data-toggle="collapse" href="#collapse12" target="_blank" rel="nofollow"><I class="on-right icon-caret-right"></I>Unable to save data when transferring</A></H3> <DIV id="collapse12" class="section collapse"> <P>Customers who have chosen TurboTax Live Assist and Review (including A&amp;R Self-employed), and are transferring their details from last year, are experiencing an issue with saving data. The issue is being addressed with our development team, and a fix is expected soon.</P> <P>In the meantime, customers may use the following method as an alternative:</P> <OL> <LI>Signed into your account with the same credentials as last year.</LI> <LI>Choose the option for <STRONG>Start a new return</STRONG>.</LI> <LI>Choose the return you want to transfer data from.</LI> <LI>On the screen that follows the transfer, click the option for <STRONG>Check out other products</STRONG>.</LI> <LI>Select a different product (anything but Assist and Review).</LI> <LI>Complete the <STRONG>Intro</STRONG> and <STRONG>Profile</STRONG> sections, then upgrade to Assist and Review (or Assist and Review - Self-employed).</LI> </OL> </DIV> <H3> <A data-toggle="collapse" href="#collapse13" target="_blank" rel="nofollow"><I class="on-right icon-caret-right"></I>Unavailable services</A></H3> <DIV id="collapse13" class="section collapse"> <P><STRONG>All services are up to date and functional.</STRONG></P> </DIV>
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In this high-tech and digital world, sometimes technology doesn't quite cooperate the way we'd like it to. Some users may experience error messaging, or encounter other obstacles during the process of filing their tax return. We want you to know that we are aware of these issues, and our teams are working urgently to fix them as quickly as possible. We will also inform you of any problems or errors that we become aware of through third party sites (such as the CRA, Microsoft, etc), and will provide guidance and direction when required. Please continue to check back for any updates, and refer to the list of known issues below for resolutions and additional information. &nbsp; CD/Download TT400 errors How do I resolve a TT400 error (CD/Download versions)? Pension Split Optimizer There is a current bug in TurboTax CD/Download versions regarding visualizations from the Pension Split Optimizer. Please be aware that the Optimizer IS working, though the column in your return for Net Combined Refund will display all zeroes. This is being actively worked on by our team(s), and we apologize for any convenience or confusion this may cause. TurboTax Online No known issues Canada Revenue Agency Error codes 95033 &amp; 95034 We have been advised that these error codes may be triggered when calculati...
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