topic I'm installing Turbo Tax 2020 and my Avast virus program is telling me the Turbo Tax Installer is infected with IDP.Generic. Has anyone else encountered this? in Getting started https://turbotax.community.intuit.ca/community/getting-started/discussion/i-m-installing-turbo-tax-2020-and-my-avast-virus-program-is-telling-me-the-turbo-tax-installer-is/01/1856157#M21800 Mon, 01 Feb 2021 19:25:25 GMT yeartoretire2018 2021-02-01T19:25:25Z I'm installing Turbo Tax 2020 and my Avast virus program is telling me the Turbo Tax Installer is infected with IDP.Generic. Has anyone else encountered this? https://turbotax.community.intuit.ca/community/getting-started/discussion/i-m-installing-turbo-tax-2020-and-my-avast-virus-program-is-telling-me-the-turbo-tax-installer-is/01/1856157#M21800 Mon, 01 Feb 2021 19:25:25 GMT https://turbotax.community.intuit.ca/community/getting-started/discussion/i-m-installing-turbo-tax-2020-and-my-avast-virus-program-is-telling-me-the-turbo-tax-installer-is/01/1856157#M21800 yeartoretire2018 2021-02-01T19:25:25Z Re: I'm installing Turbo Tax 2020 and my Avast virus program is telling me the Turbo Tax Installe... https://turbotax.community.intuit.ca/community/getting-started/discussion/re-i-m-installing-turbo-tax-2020-and-my-avast-virus-program-is-telling-me-the-turbo-tax-installe/01/1860741#M21823 <P>We are sorry to see this issue happening.&nbsp; In order to help you with this situation, I believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact us please follow this link: <A href="https://support.turbotax.intuit.ca/contact/" target="_blank">Contact Us form</A>. Once you go through the steps and complete the form, the phone number to speak to a TurboTax agent will appear on the page. If the agent cannot resolve your issue please make sure you tell them you want to&nbsp;escalate the issue to a higher level.</P> <P>Thank you for your patience.&nbsp;</P> Tue, 02 Feb 2021 14:27:47 GMT https://turbotax.community.intuit.ca/community/getting-started/discussion/re-i-m-installing-turbo-tax-2020-and-my-avast-virus-program-is-telling-me-the-turbo-tax-installe/01/1860741#M21823 TurboImpotGinette 2021-02-02T14:27:47Z Re: I'm installing Turbo Tax 2020 and my Avast virus program is telling me the Turbo Tax Installer is infected with IDP.Generic. Has anyone else encountered this? https://turbotax.community.intuit.ca/community/getting-started/discussion/re-i-m-installing-turbo-tax-2020-and-my-avast-virus-program-is-telling-me-the-turbo-tax-installer-is/01/1874403#M21919 <P>I am receiving the same error when installing TurboTax 2020 from the CD.&nbsp; I tried setting an exception in Avast for the folder containing TurboTax 2020 and reinstalled.&nbsp; No change in behaviour:&nbsp; TT2020 asks for the license code, I enter it, it says "You're all set" but nothing happens, and the window closes.&nbsp;</P> Thu, 04 Feb 2021 20:30:19 GMT https://turbotax.community.intuit.ca/community/getting-started/discussion/re-i-m-installing-turbo-tax-2020-and-my-avast-virus-program-is-telling-me-the-turbo-tax-installer-is/01/1874403#M21919 nbsteve 2021-02-04T20:30:19Z Re: I'm installing Turbo Tax 2020 and my Avast virus program is telling me the Turbo Tax Installer is infected with IDP.Generic. Has anyone else encountered this? https://turbotax.community.intuit.ca/community/getting-started/discussion/re-i-m-installing-turbo-tax-2020-and-my-avast-virus-program-is-telling-me-the-turbo-tax-installer-is/01/1910162#M22087 <P>Experiencing the same problem with the setup.exe file infected. Contacted first line support and was asked to turn off my avast anti virus... really ??? is that Intuit security posture for preventing malware infection ?</P><P>Was this installation procedure tested in their lab before releasing it to general public ?</P><P>Next level of support did not follow-up on this matter. Customer service approach feel like it is their last priority.</P> Fri, 12 Feb 2021 14:07:19 GMT https://turbotax.community.intuit.ca/community/getting-started/discussion/re-i-m-installing-turbo-tax-2020-and-my-avast-virus-program-is-telling-me-the-turbo-tax-installer-is/01/1910162#M22087 frank5847 2021-02-12T14:07:19Z Re: I'm installing Turbo Tax 2020 and my Avast virus program is telling me the Turbo Tax Installer is infected with IDP.Generic. Has anyone else encountered this? https://turbotax.community.intuit.ca/community/getting-started/discussion/re-i-m-installing-turbo-tax-2020-and-my-avast-virus-program-is-telling-me-the-turbo-tax-installer-is/01/2047256#M22952 <P>I have the same issue. I installed turbotax after disabling Avast. It worked fine.&nbsp;</P><P>Then when I enable Avast, Turbotax will not open.</P><P>This is SICK!!!!</P><P>Intuit - WAKE UP AND FIX THIS ISSUE!!!</P> Mon, 08 Mar 2021 19:29:19 GMT https://turbotax.community.intuit.ca/community/getting-started/discussion/re-i-m-installing-turbo-tax-2020-and-my-avast-virus-program-is-telling-me-the-turbo-tax-installer-is/01/2047256#M22952 Doc_Nyr 2021-03-08T19:29:19Z Re: I'm installing Turbo Tax 2020 and my Avast virus program is telling me the Turbo Tax Installe... https://turbotax.community.intuit.ca/community/getting-started/discussion/re-i-m-installing-turbo-tax-2020-and-my-avast-virus-program-is-telling-me-the-turbo-tax-installe/01/2055396#M23020 <P>We are sorry to see you had this problem. We are aware of this issue and are happy to report the issue has been resolved. Please update your TurboTax software to correct the aforementioned issue. Please update your&nbsp;AntiVirus definition list as this will allow TurboTax to run now.</P> <P>Thank you for your patience.</P> Wed, 10 Mar 2021 01:45:45 GMT https://turbotax.community.intuit.ca/community/getting-started/discussion/re-i-m-installing-turbo-tax-2020-and-my-avast-virus-program-is-telling-me-the-turbo-tax-installe/01/2055396#M23020 TurboTaxGinette 2021-03-10T01:45:45Z Re: I'm installing Turbo Tax 2020 and my Avast virus program is telling me the Turbo Tax Installe... https://turbotax.community.intuit.ca/community/getting-started/discussion/re-i-m-installing-turbo-tax-2020-and-my-avast-virus-program-is-telling-me-the-turbo-tax-installe/01/2055645#M23023 <P>NO, you are wrong.<BR /><BR /><FONT size="5"><U><STRONG>It has not been fixed.</STRONG> </U></FONT><BR /><BR />I disabled Avast, started Turbotax2020 and tried to update it.</P><P>It stated that I have the latest updates (Turbotax Premier).&nbsp;</P><P>&nbsp;</P><P>I re-enabled Avast, and tried to start Turbotax and I cannot.&nbsp;</P><P>&nbsp;</P><P>A windows dialog box appears that states:&nbsp;<BR /><BR />TurboTax.exe - Application Error</P><P>&nbsp;</P><P>The application was unable to start correctly (0xc00000e5).<BR />Click OK to close the application</P><P>&nbsp;</P><P>You really need to provide a solution to fix this issue.</P><P>&nbsp;</P><P>Thanks!!!!!!!</P> Wed, 10 Mar 2021 02:35:54 GMT https://turbotax.community.intuit.ca/community/getting-started/discussion/re-i-m-installing-turbo-tax-2020-and-my-avast-virus-program-is-telling-me-the-turbo-tax-installe/01/2055645#M23023 Doc_Nyr 2021-03-10T02:35:54Z
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topic I'm installing Turbo Tax 2020 and my Avast virus program is telling me the Turbo Tax Installer is infected with IDP.Generic. Has anyone else encountered this? in Getting started
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I'm installing Turbo Tax 2020 and my Avast virus program is telling me the Turbo Tax Installer is infected with IDP.Generic. Has anyone else encountered this?
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Re: I'm installing Turbo Tax 2020 and my Avast virus program is telling me the Turbo Tax Installe...
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<P>We are sorry to see this issue happening.&nbsp; In order to help you with this situation, I believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact us please follow this link: <A href="https://support.turbotax.intuit.ca/contact/" target="_blank">Contact Us form</A>. Once you go through the steps and complete the form, the phone number to speak to a TurboTax agent will appear on the page. If the agent cannot resolve your issue please make sure you tell them you want to&nbsp;escalate the issue to a higher level.</P> <P>Thank you for your patience.&nbsp;</P>
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Re: I'm installing Turbo Tax 2020 and my Avast virus program is telling me the Turbo Tax Installer is infected with IDP.Generic. Has anyone else encountered this?
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<P>I am receiving the same error when installing TurboTax 2020 from the CD.&nbsp; I tried setting an exception in Avast for the folder containing TurboTax 2020 and reinstalled.&nbsp; No change in behaviour:&nbsp; TT2020 asks for the license code, I enter it, it says "You're all set" but nothing happens, and the window closes.&nbsp;</P>
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Re: I'm installing Turbo Tax 2020 and my Avast virus program is telling me the Turbo Tax Installer is infected with IDP.Generic. Has anyone else encountered this?
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https://turbotax.community.intuit.ca/community/getting-started/discussion/re-i-m-installing-turbo-tax-2020-and-my-avast-virus-program-is-telling-me-the-turbo-tax-installer-is/01/1910162#M22087
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<P>Experiencing the same problem with the setup.exe file infected. Contacted first line support and was asked to turn off my avast anti virus... really ??? is that Intuit security posture for preventing malware infection ?</P><P>Was this installation procedure tested in their lab before releasing it to general public ?</P><P>Next level of support did not follow-up on this matter. Customer service approach feel like it is their last priority.</P>
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<pubDate>Fri, 12 Feb 2021 14:07:19 GMT</pubDate>
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Re: I'm installing Turbo Tax 2020 and my Avast virus program is telling me the Turbo Tax Installer is infected with IDP.Generic. Has anyone else encountered this?
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<P>I have the same issue. I installed turbotax after disabling Avast. It worked fine.&nbsp;</P><P>Then when I enable Avast, Turbotax will not open.</P><P>This is SICK!!!!</P><P>Intuit - WAKE UP AND FIX THIS ISSUE!!!</P>
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<pubDate>Mon, 08 Mar 2021 19:29:19 GMT</pubDate>
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Re: I'm installing Turbo Tax 2020 and my Avast virus program is telling me the Turbo Tax Installe...
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</link>
<description>
<P>We are sorry to see you had this problem. We are aware of this issue and are happy to report the issue has been resolved. Please update your TurboTax software to correct the aforementioned issue. Please update your&nbsp;AntiVirus definition list as this will allow TurboTax to run now.</P> <P>Thank you for your patience.</P>
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Re: I'm installing Turbo Tax 2020 and my Avast virus program is telling me the Turbo Tax Installe...
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<P>NO, you are wrong.<BR /><BR /><FONT size="5"><U><STRONG>It has not been fixed.</STRONG> </U></FONT><BR /><BR />I disabled Avast, started Turbotax2020 and tried to update it.</P><P>It stated that I have the latest updates (Turbotax Premier).&nbsp;</P><P>&nbsp;</P><P>I re-enabled Avast, and tried to start Turbotax and I cannot.&nbsp;</P><P>&nbsp;</P><P>A windows dialog box appears that states:&nbsp;<BR /><BR />TurboTax.exe - Application Error</P><P>&nbsp;</P><P>The application was unable to start correctly (0xc00000e5).<BR />Click OK to close the application</P><P>&nbsp;</P><P>You really need to provide a solution to fix this issue.</P><P>&nbsp;</P><P>Thanks!!!!!!!</P>
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