topic I purchased Turbo Tax Deluxe (8 Returns). Why does Turbo Tax state that there will be an additional cost of $42 for my and my spouse's tax returns? in Getting started

I purchased Turbo Tax Deluxe (8 Returns). Why does Turbo Tax state that there will be an additional cost of $42 for my and my spouse's tax returns?

lrubenstein-roge — Sun, 11 Feb 2024 22:31:26 GMT

Re: I purchased Turbo Tax Deluxe (8 Returns). Why does Turbo Tax state that there will be an addi...

TurboTax_Susan — Sun, 11 Feb 2024 22:42:04 GMT

With TurboTax Online, you pay based on what is on the return. If you start a Deluxe return, but enter something that’s not available in Deluxe, then you’ll be upgraded. If you have activated a Deluxe 8 Return code, then you will only have to pay the difference between Deluxe and whatever your return needs.

Re: I purchased Turbo Tax Deluxe (8 Returns). Why does Turbo Tax state that there will be an addi...

lrubenstein-roge — Sun, 11 Feb 2024 23:13:46 GMT

I don't understand. I purchased and activated Turbo Tax Deluxe which is supposed to provide up to 8 Returns. I start to input my information when it asks if I am including my wife's Return. I indicated "yes" and all of a sudden Intuit says it will cost me an additional $42? Why? I already paid for 8 Returns when I purchased the Deluxe version.

Re: I purchased Turbo Tax Deluxe (8 Returns). Why does Turbo Tax state that there will be an addi...

TurboTax_Susan — Sun, 11 Feb 2024 23:51:08 GMT

Did you enter your activation code at turbotax.ca/activate before starting your returns?

Re: I purchased Turbo Tax Deluxe (8 Returns). Why does Turbo Tax state that there will be an addi...

lrubenstein-roge — Tue, 13 Feb 2024 22:23:32 GMT

Yes I input the activation code where you stated. This makes no sense to me.

Re: I purchased Turbo Tax Deluxe (8 Returns). Why does Turbo Tax state that there will be an addi...

TurboTaxGinette — Wed, 14 Feb 2024 15:06:32 GMT

The information entered might be making you upgrade. Are you claiming any investments? If yes, then you need to use Premier edition or it may be that your code wasn't entered properly. Please log back into your TurboTax Online and see if it shows that you purchased 8 returns.

Thank you for choosing TurboTax.

Re: I purchased Turbo Tax Deluxe (8 Returns). Why does Turbo Tax state that there will be an addi...

lrubenstein-roge — Wed, 14 Feb 2024 15:44:06 GMT

Thanks. It definitely shows that I purchased turbo tax deluxe 8 returns. Can I deactivate then reactivate?

Re: I purchased Turbo Tax Deluxe (8 Returns). Why does Turbo Tax state that there will be an addi...

TurboTaxGinette — Wed, 14 Feb 2024 15:47:06 GMT

Unfortunately deactivation is not an option. In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us.

Thank you for choosing TurboTax.

Re: I purchased Turbo Tax Deluxe (8 Returns). Why does Turbo Tax state that there will be an addi...

jimF27 — Fri, 23 Feb 2024 00:32:41 GMT

Exact same thing is happening to me.

I purchased TurboTax deluxe 8 returns online and started my son's return, imported information from last years downloaded version without any issues.

I then started a second return for me and my wife. Imported the tt22 file for my wife and I from last years downloaded version of TurboTax and am being asked to pay $42 if I want to file the returns jointly or $21 for each return if filed separately. Haven't even really started the second return. Only just started importing the information from the 2022 return.

It appears that I can only prepare and file one return even though paid for 8 returns.

Used downloaded version for years without any issues. Only have ever filed 3 returns. No issues with the downloaded version. Real issue with doing more than one return with online version for the first time this year.

Re: I purchased Turbo Tax Deluxe (8 Returns). Why does Turbo Tax state that there will be an additional cost of $42 for my and my spouse's tax returns?

Frank116 — Fri, 22 Mar 2024 18:42:00 GMT

Why did turboxtax did not include investments this year in the deluxe version and moved it to the premier edition?

Re: I purchased Turbo Tax Deluxe (8 Returns). Why does Turbo Tax state that there will be an addi...

TurboTaxGinette — Fri, 22 Mar 2024 19:13:22 GMT

There have been changes made to TurboTax Online. Please see these TurboTax FAQs for more information: Why did I have to upgrade my TurboTax Online edition?

Thank you for choosing TurboTax.

Re: I purchased Turbo Tax Deluxe (8 Returns). Why does Turbo Tax state that there will be an addi...

Frank116 — Fri, 22 Mar 2024 19:31:40 GMT

I understand but I purchased the 8 returns at costco based on all the previous years experience and now they are unusable and cannot be refunded simply because I have T5s and T5008 in my returns...

I wish I would have known that turbo tax had changed their pricing structure beforehand.

Re: I purchased Turbo Tax Deluxe (8 Returns). Why does Turbo Tax state that there will be an addi...

TurboTaxGinette — Fri, 22 Mar 2024 19:44:56 GMT

Thank you for your feedback, we value your opinion and will share this information with the proper TurboTax team. The software can still be used with an upgrade when needed. If you wish to apply for a refund, please see our TurboTax FAQ: How do I get a refund for a TurboTax product? Please make sure to choose From another retailer.

Thank you for choosing TurboTax.

Re: I purchased Turbo Tax Deluxe (8 Returns). Why does Turbo Tax state that there will be an addi...

Randy175 — Mon, 15 Apr 2024 12:17:47 GMT

I have same situation as Frank. I have always used the Deluxe version from Costco and have never had any issues filing T5013 or T5008. This year it will not let me go any further until I upgrade. This is a money grab as now I have to pay double. So I guess I will go back to paper form as your program offers nothing to the consumer except more money out of their pocket. Why did you have to make these changes?

Re: I purchased Turbo Tax Deluxe (8 Returns). Why does Turbo Tax state that there will be an addi...

TurboTaxGinette — Mon, 15 Apr 2024 13:06:15 GMT

Thank you for your feedback. If our software detects that your tax situation requires expanded coverage, we'll prompt you to upgrade to a version that supports the forms you need so that we can maximize your credits, tax deductions and ensure you file an accurate return.

Thank you for choosing TurboTax.

Re: I purchased Turbo Tax Deluxe (8 Returns). Why does Turbo Tax state that there will be an addional

JoGalipe — Mon, 24 Feb 2025 22:38:23 GMT

This is the first time that I bought Deluxe Online Edition - 8 returns at Costco - I always bought the Deluxe Edition with a CD - 8 returns. I activated the Deluxe Edition - I transferred the information from 2023 to 2024 and then this is the message that I got - I did not enter any info for 2024!!!!

By filing together with your spouse, using TurboTax Deluxe $21.00/return, you’ll maximize your combined refund by sharing credits and deductions.

Total to file together: $42.00

I did not give any information regarding investment - why is it charging me this amount?. If it is because last year I had T5 then this is really stupid. I will never buy your product again

Re: I purchased Turbo Tax Deluxe (8 Returns). Why does Turbo Tax state that there will be an addi...

TurboTaxBrenda — Tue, 25 Feb 2025 17:03:36 GMT

If you activated your Deluxe edition and then signed into your online account, it should show you that you have 8 returns. Then it will not charge you anything. Please try again; if its going to charge you, it will do so before you file your return; otherwise, it will just mention how much it would be.

Thank you for choosing TurboTax.

Re: I purchased Turbo Tax Deluxe (8 Returns). Why does Turbo Tax state that there will be an additional cost of $42 for my and my spouse's tax returns?

JBBlair1 — Wed, 26 Feb 2025 00:57:10 GMT

I purchased the Deluxe Online Version and have a T5013, small business income and rental income and now I'm finding out that to file in 2024 I will need to purchase a $129.00 version. I've used the Standard Version for the last 10 years and never had a problem. What is going on? Why can't I just enter this information like I used to?

Re: I purchased Turbo Tax Deluxe (8 Returns). Why does Turbo Tax state that there will be an addi...

TurboTaxAniqua — Wed, 26 Feb 2025 01:47:32 GMT

@JBBlair1 In 2021, TurboTax optimized its editions to ensure that our customers are getting access to the forms need to make the most out of every individual's tax need to the most out of every individual's tax situation, and to respect his accuracy guaranty of the calculation. Since certain claims/expenses were moved to the appropriate edition. TurboTax is better able to guide our customers through their filing journey and ensure that no credits or deductions are missed. If you have Self-Employed income , even though no expenses, you still have to complete T2125 which is not available in Deluxe version. If the claim/ Expense is not covered by the Deluxe version, you will be automatically prompted to upgrade to the appropriate edition.

Re: I purchased Turbo Tax Deluxe (8 Returns). Why does Turbo Tax state that there will be an additional cost of $42 for my and my spouse's tax returns?

RMMS — Sun, 16 Mar 2025 18:41:31 GMT

According to live agent I spoke with, she said you can only use all 8 returns in one tax year! Meaning you should have filed 8 returns like for each people submitting their return that year you purchased the said deluxe box. So good for 8 returns (8 people) so sadly if you purchased it like me for you and your spouse thinking you can use it for both of you for multiple tax years thinking you both can submit up to 4 years, turbotax don't want that much savings for us they are greedy and want your money each year so must purchase said deluxe box per tax year. I suggest you try Rakuten then get discounted turbotax submission $16 approx per person