topic Re: After I created my turbotax online account, I did not see the field to enter activation code in Getting started

After I created my turbotax online account, I did not see the field to enter activation code

kblanh2 — Thu, 15 Feb 2024 19:00:20 GMT

after login then see the same, can not go to step 2 activate ?

Re: After I created my turbotax online account, I did not see the field to enter activation code

TurboTax_Susan — Thu, 15 Feb 2024 19:08:59 GMT

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

Re: After I created my turbotax online account, I did not see the field to enter activation code

kblanh2 — Sun, 18 Feb 2024 05:09:35 GMT

I did go to the link to activate. So It asked me to create an account. After I created an account then log into my account and seam no thing happen. I keep trying logging and logging. So I was stuck from there because next step is fill in 16 digits activation code but it’s not highlighted/ not active.
Thanks

Re: After I created my turbotax online account, I did not see the field to enter activation code

TurboTax_Susan — Sun, 18 Feb 2024 17:43:14 GMT

Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.

Re: After I created my turbotax online account, I did not see the field to enter activation code

tsang008 — Sat, 04 Jan 2025 18:45:59 GMT

I purchased Turbotax Deluxe Online Edition from Costco. Today login to my turbox account, there is no page I can key in my new activation code for 2024 prior to my input. I tried to fill one page T4 but it said, could not support. Please guide me how to key my new actviation code that I purchased.

Re: After I created my turbotax online account, I did not see the field to enter activation code

TurboTaxAniqua — Sat, 04 Jan 2025 18:54:38 GMT

To activate your TurboTax Online version please visit this link. Select that " I have an account" ,log into your account and proceed to the second step by adding your 16 digit activation code to review and activate the TurboTax Online product.

Thanks for choosing TurboTax.

Re: After I created my turbotax online account, I did not see the field to enter activation code

EdwardGoodfellow — Mon, 31 Mar 2025 19:05:04 GMT

Hi Turbo tax folks

Tax is stressful why does your give me a &&%%^## headache

Re: After I created my turbotax online account, I did not see the field to enter activation code

cheritatoronto — Fri, 25 Apr 2025 18:03:49 GMT

I found it and every time I enter the code it says something went wrong and reenter it.

After about 10 times of doing this, there must be another way, What

Re: After I created my turbotax online account, I did not see the field to enter activation code

TurboTax_Susan — Thu, 01 May 2025 19:20:50 GMT

@cheritatoronto First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the current TurboTax Desktop edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?

If you are still not able to resolve your code issue, please contact our phone support team phone support team for more assistance.