topic Re: How to enter license code? I'm not being prompted in Getting started

How to enter license code? I'm not being prompted

jannie32 — Wed, 28 Feb 2024 04:07:59 GMT

Re: How to enter license code? I'm not being prompted

TurboTaxGinette — Wed, 28 Feb 2024 15:08:45 GMT

Please see our TurboTax FAQ below for guidance.

Understanding your TurboTax product license code

Thank you for using TurboTax.

Re: How to enter license code? I'm not being prompted

pastehle — Fri, 14 Feb 2025 17:33:18 GMT

I am not prompted on any screen to enter the License Code, purchased at Staples in Salmon Arm, BC

Please advice on what I need to do.

Email: [email address removed]

Phone land line [phone number removed]

Re: How to enter license code? I'm not being prompted

TurboTax_Susan — Fri, 14 Feb 2025 17:34:25 GMT

@pastehle First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the current TurboTax Desktop edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?

If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.

Re: How to enter license code? I'm not being prompted

user17716481914 — Sat, 21 Feb 2026 04:32:59 GMT

how to enter my license code

Re: How to enter license code? I'm not being prompted

kaur2005 — Tue, 24 Feb 2026 15:00:06 GMT

Please follow the below given steps to enter your license code in TurboTax:

After you install TurboTax Desktop, you'll be asked to sign in to your Intuit Account.
Sign in to or create your Intuit Account.
If you have an account and are having trouble logging in, go to I need help signing into my Intuit Account.
Enter your license code.
Start using TurboTax.

Thank you for choosing TurboTax.