topic Re: I DIDINT BUY OR USE ANY PRODUCT WHILE FILE MY TAXES WHY ITS SAYING FOR PAY in Getting started

I DIDINT BUY OR USE ANY PRODUCT WHILE FILE MY TAXES WHY ITS SAYING FOR PAY

123456- — Tue, 05 Mar 2024 18:46:04 GMT

ITS SAYING PAY FOR PRODUCT SUBSCRIPTION BUT I DIDNT BUY IT

Re: I DIDINT BUY OR USE ANY PRODUCT WHILE FILE MY TAXES WHY ITS SAYING FOR PAY

TurboTaxBrenda — Tue, 05 Mar 2024 19:21:24 GMT

Can you please clarify where it says pay for product subscription?

Thank you for choosing TurboTax.

Re: I DIDINT BUY OR USE ANY PRODUCT WHILE FILE MY TAXES WHY ITS SAYING FOR PAY

123456- — Fri, 08 Mar 2024 01:36:10 GMT

At the end it was saying to pay . It didn’t let me to complete my tax return without pay so I just pay it . I am looking for refund now . Because as per my knowledge I didn’t buy any deluxe subscription

Re: I DIDINT BUY OR USE ANY PRODUCT WHILE FILE MY TAXES WHY ITS SAYING FOR PAY

TurboTax_Susan — Fri, 08 Mar 2024 01:43:19 GMT

What was on your return?

Please see this TurboTax FAQ for more information on who can use Free:

Who can file for free using TurboTax?

Re: I DIDINT BUY OR USE ANY PRODUCT WHILE FILE MY TAXES WHY ITS SAYING FOR PAY

123456- — Fri, 08 Mar 2024 01:55:14 GMT

T4 forms and tuition fee T2202 that’s all . And before apply I already check that I am eligible for free apply. For your reference I attach screenshot which say employment income document and tution fee document free

Re: I DIDINT BUY OR USE ANY PRODUCT WHILE FILE MY TAXES WHY ITS SAYING FOR PAY

TurboTaxBrenda — Fri, 08 Mar 2024 12:58:56 GMT

Unfortunately we couldn't open your screenshot- can you possibly send us a picture?

Thank you for choosing TurboTax.

Re: I DIDINT BUY OR USE ANY PRODUCT WHILE FILE MY TAXES WHY ITS SAYING FOR PAY

123456- — Fri, 08 Mar 2024 13:35:06 GMT

Sure please check this . Bullet point - 12 which clearly say
- Tuition, scholarships, bursaries, grants, and student loan interest.

please issue me refund ASAP

Re: I DIDINT BUY OR USE ANY PRODUCT WHILE FILE MY TAXES WHY ITS SAYING FOR PAY

TurboTaxBrenda — Fri, 08 Mar 2024 13:44:26 GMT

Unfortunately, we can't view your return to see all that was entered. You can contact our phone support line who can view your screen and be sure that you qualified to use TurboTax free.

Thank you for choosing TurboTax.

Re: I DIDINT BUY OR USE ANY PRODUCT WHILE FILE MY TAXES WHY ITS SAYING FOR PAY

123456- — Mon, 10 Mar 2025 18:09:49 GMT

I had only T4 but still it didn’t let me complete my return without payment

Re: I DIDINT BUY OR USE ANY PRODUCT WHILE FILE MY TAXES WHY ITS SAYING FOR PAY

TurboTax_Susan — Wed, 12 Mar 2025 00:11:38 GMT

@123456- If you are still not able to resolve this issue, lease contact our phone support team for more assistance.