topic System wont connect with CRA & download multiple tries in Getting started

System wont connect with CRA & download multiple tries

charley#3 — Wed, 06 Mar 2024 22:39:32 GMT

Re: System wont connect with CRA & download multiple tries

charley#3 — Sat, 09 Mar 2024 02:31:04 GMT

on line, very disappointing tried multiple times for myself an d my wife, accepted by CRA, but turbo tax to went around and around

Re: System wont connect with CRA & download multiple tries

TurboTax_Susan — Sat, 09 Mar 2024 17:58:13 GMT

Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.

Re: System wont connect with CRA & download multiple tries

mvsw — Sat, 19 Apr 2025 21:13:30 GMT

I have tried safari and firefox and the mobile app. I think the issue is on the server side. I cleared all cache, used private browsing but I still see the same message - MYName may still be signed in to CRA. I followed instructions and still did not work. Created a new return and still see the same message.

Re: System wont connect with CRA & download multiple tries

TurboTax_Susan — Sun, 20 Apr 2025 20:10:49 GMT

@mvsw Try signing into your CRA account first and the start the auto-fill process.

If you are still not able to resolve this issue, please contact our phone support team for more assistance.