topic Re: Received an email about 40% discount but it's not applied to my order in Getting started

Received an email about 40% discount but it's not applied to my order

Em51651 — Sun, 22 Mar 2026 16:43:30 GMT

Hi I received an email about a 40% off deal from TurboTax Canada but it didn't mention a code. After clicking on the email link, I can see the marketing page with an expected $24/return fee for Premier but when clicking on the "Get Started" button and signing in, it's not applied to my return that is in progress. Instead I see a fee of $34 instead of $40, probably from another promotion code. Is also tried to type [phone number removed] as a coupon but it didn't work (I get an error "Voucher code is expired or invalid.").

[Link removed]

It looks like a bug, is it possible to get a coupon code directly on the return's order page?

Thanks,

Re: Received an email about 40% discount but it's not applied to my order

mpocock1 — Sat, 30 Mar 2024 00:26:49 GMT

The exact same thing has happened to me. I am going to wait for a fix before paying.

Thank you.

Re: Received an email about 40% discount but it's not applied to my order

Moussi2 — Sun, 31 Mar 2024 20:09:01 GMT

We sent you a personal message. Please check your inbox in regards to that.

Thank you for choosing Turbotax.

Re: Received an email about 40% discount but it's not applied to my order

Em51651 — Mon, 01 Apr 2024 10:41:51 GMT

Hi @Moussi2

Could you kindly resend it as i didn't receive your email. Thanks for your help!

Re: Received an email about 40% discount but it's not applied to my order

Moussi2 — Mon, 01 Apr 2024 14:38:26 GMT

Please kindly check your inbox now.

Re: Received an email about 40% discount but it's not applied to my order

Char1001 — Mon, 01 Apr 2024 20:10:30 GMT

There was no code in the email and the offer didn't apply when I tried to check out

Re: Received an email about 40% discount but it's not applied to my order

TurboTax_Susan — Mon, 01 Apr 2024 22:10:40 GMT

@Char1001 We don't send out discount codes. If you got a discount email, then that email will contain a link. You would click on the link, and then start your TurboTax Online return, or purchase TurboTax CD/Download (depending on what the discount was for).

Re: Received an email about 40% discount but it's not applied to my order

vlekun — Mon, 08 Apr 2024 17:44:48 GMT

Hi, I've also received this email and the discount has not been applied at checkout. Can you please send me the correct information as well, thank you!

Re: Received an email about 40% discount but it's not applied to my order

Em51651 — Mon, 08 Apr 2024 17:54:48 GMT

Didn't get a reply from the moderator but I called the support who said that it was a bug and to pay the fee and ask for a refund after that. I hope TT billing will honor what their support said to me!

Re: Received an email about 40% discount but it's not applied to my order

TurboTaxBrenda — Mon, 08 Apr 2024 18:10:23 GMT

@vlekun we have sent you a private message.

Thank you for choosing TurboTax.

Re: Received an email about 40% discount but it's not applied to my order

DMW8 — Fri, 12 Apr 2024 00:04:29 GMT

Is this 40% discount glitch still ongoing? I too received the 40% discount email. However, the discount is not applied at checkout even if I opened Turbotax via the sale link.

Re: Received an email about 40% discount but it's not applied to my order

Em51651 — Fri, 12 Apr 2024 00:28:09 GMT

FYI I made a request for a refund with the following link before the expiration of the 40% discount (expiration mentioned in the marketing email). I will post when I hear back!

https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/taxation/get-refund-turbotax-product/L0GFPCPaC_CA_en_CA?uid=lun3fcbm

Re: Received an email about 40% discount but it's not applied to my order

TurboTaxBrenda — Fri, 12 Apr 2024 16:30:36 GMT

The refund request form is for a full return of TurboTax software.

We have sent you a private message.

Thank you for choosing TurboTax.

Re: Received an email about 40% discount but it's not applied to my order

scb7 — Thu, 18 Apr 2024 04:44:38 GMT

I was waiting to collect the 40% emailed to me, was not able to get this deal and paid full price.

How can i request a refund?

thanks

Re: Received an email about 40% discount but it's not applied to my order

TurboTaxGinette — Fri, 19 Apr 2024 12:04:45 GMT

Your discount request has been approved and will soon be processed. You can expect to see the refund appear on the original payment method used on the original order. Refunds are usually processed within 2-3 weeks, but processing time can vary based on your credit card company.

Thank you for choosing TurboTax.

Re: Received an email about 40% discount but it's not applied to my order

Serb — Thu, 09 Jan 2025 09:17:49 GMT

This 40% glitch is still in place, it seems, or it's just a fake marketing offer, trying to get us through an email offer to use TurboTax again, go through all the steps of preparing our tax return and hope that we forget about that 40% off offer by the time we get to checkout screen:

Well, some of us didn't forget, and I don't see the promised 40% off reflected on my checkout screen either.

There is a coupon code field on the checkout screen too, so would you guys please provide me with a 40% off coupon to use when checking out then?

Re: Received an email about 40% discount but it's not applied to my order

Anonymous — Thu, 09 Jan 2025 14:11:22 GMT

@Serb Is it a promotion you received by email?

We just sent you a private message.

Re: Received an email about 40% discount but it's not applied to my order

DMillan — Tue, 15 Apr 2025 04:46:46 GMT

April 14, 2025

Seems to be an ongoing issue that turbo tax is waiting for it to expire ratter than correct the issue. Same tactics as last two years. Never received and no promotional discounts after clicking on the links. Once clicked on the link it wants to import your information so you are committed into buying the software at full price.

I have gotten a few different marketing offers with no working links. But if you enter your payment or information their are no issues.

Re: Received an email about 40% discount but it's not applied to my order

TurboTaxAniqua — Tue, 15 Apr 2025 19:44:39 GMT

@DMillan A private message will be sent to you. To access it, please log in to your TurboTax community account and click on the envelope icon in the top right-hand corner.

Thank you for choosing TurboTax.

Re: Received an email about 40% discount but it's not applied to my order

Alex159 — Fri, 25 Apr 2025 03:32:02 GMT

I clicked link in this email, but the discount is not applying at checkout. It said:

The tax finish line is sooooo close! Here’s a little push to help you file on time: get 40% OFF select TurboTax products when you file by April 30, 2025.* Just sign back in and your discount will automatically apply at checkout.

*Offer valid until April 30, 2025, on TurboTax Full Service, TurboTax Online and TurboTax Assist & Review products. Offer is eligible to former TurboTax customers that receive this email, and is not transferrable. Offer cannot be combined with any other offer. TurboTax may modify or terminate this offer at any time for any reason in its sole discretion.