topic Re: spouses net income incorrect?? in Getting started

spouses net income incorrect??

Karrissa1 — Mon, 17 Feb 2025 16:28:16 GMT

I am trying to complete my partners taxes but when it comes to entering my spouses additional information I get an error. When I enter net income (line 23600) it says "your spouse's net income (line 23600) should be calculated by subtracting social benefit repayments (line 23500) from their net income before adjustments (line 23400)." I have been doing our own taxes for years and never seen this before. On their detailed tax summary, line 23500 says 0.00 and line 23400 isn't there. I have no clue what it means or what to do!

Re: spouses net income incorrect??

Jody1975 — Sat, 01 Mar 2025 02:55:30 GMT

I’m running into the same problem, did you by any chance get this figured out? If so could you please let me know what I need to do. Thanks in advance

Re: spouses net income incorrect??

labute38 — Sat, 01 Mar 2025 17:11:16 GMT

I'm running into the same problem.

Re: spouses net income incorrect??

labute38 — Sat, 01 Mar 2025 17:32:34 GMT

After some Googling, I found this document online.

According to that link:

23300 = 22215 + 20700 + 22400 + 22900 + 23100 + 23200

AND

23400 = 15000 - 23300

My return shows all those numbers except for 23300 so with those two functions, we should be able to compute 23300 and verify it is correct.

I hope this helps!

Re: spouses net income incorrect??

Axiana — Sat, 01 Mar 2025 17:29:04 GMT

I am also receiving this error, the problem is my spouse does not have any other income except for Line 23600 and it is telling me I must subtract Lines 23500 before I adjust line 23400, this makes no sense since there is no info for either of these lines!!

Re: spouses net income incorrect??

JLV2025 — Sun, 02 Mar 2025 03:07:10 GMT

Was this ever sorted out? I am having the same issue tonight. I Have an amount to enter for 23600 so not sure what the issue is

Re: spouses net income incorrect??

bebeforreal — Sun, 02 Mar 2025 17:37:00 GMT

Yes it was sorted out for me on the turbo tax Canada site. I was asked to put the same figure from line 23600 into line 23400 and it worked.

Hope this helps.

Re: spouses net income incorrect??

bebeforreal — Sun, 02 Mar 2025 17:39:11 GMT

line 23400 is the net income before adjustment and if there is no amount on line 23500, 23400 will be the same as 23600.

We suggest you to verify all your spouse T-Slips, if all information is accurate.

If the issue persist, we suggest you to contact our product support team.

Thank you for choosing TurboTax.

Re: spouses net income incorrect??

OctMom18 — Wed, 05 Mar 2025 17:12:37 GMT

I am running into this same thing... dah ... how do we get past this. My spouse did not have services benefit repayments

Re: spouses net income incorrect??

OctMom18 — Wed, 05 Mar 2025 17:14:44 GMT

Did any one try this and have success getting past this error?

Re: spouses net income incorrect??

OctMom18 — Wed, 05 Mar 2025 17:24:16 GMT

If splitting pension income with spouse with amount on line 21000 the net income on line 23600 is less then net income on and then error happens? Line 23400 is Net income before adjustment so higher ... then the error happens?

Re: spouses net income incorrect??

DuckHunter33 — Thu, 06 Mar 2025 05:27:27 GMT

This has been a persistent error over several years with TurboTax Canada. I am receiving the error right now.

Re: spouses net income incorrect??

DuckHunter33 — Thu, 06 Mar 2025 05:32:02 GMT

Can confirm that this worked for me, too. Thank you!

Re: spouses net income incorrect??

DuckHunter33 — Thu, 06 Mar 2025 05:34:27 GMT

Yes, this solution from "Bebeforreal" works:

[Yes it was sorted out for me on the turbo tax Canada site. I was asked to put the same figure from line 23600 into line 23400 and it worked.

Hope this helps.

Sunday]

Re: spouses net income incorrect??

TODC — Thu, 10 Apr 2025 20:32:48 GMT

This worked - I phoned their customer care department twice and they are absolutely useless! They don't have a clue what is going on and don't seem to think this is an urgent issue....mess!

Re: spouses net income incorrect??

GMarenco — Tue, 22 Apr 2025 20:45:19 GMT

Round the amounts in lines 23400, 23500, and 23600 to the nearest dollar (do not include cents after decimal point) and it should work.