topic Re: Can't get started !! in Getting started

Can't get started !!

Joyfull — Fri, 24 Jan 2025 00:29:19 GMT

I purchased the Premier edition for 2024 at Costco. The little box holds only a useless little piece of paper with a code that will not work. "Error code 606" Could you please fix this issue as I read online that this is a common problem this year?

I will return this useless box to Costco tomorrow.

Re: Can't get started !!

Anonymous — Fri, 24 Jan 2025 00:35:46 GMT

Since tax year 2020, there is a difference between a License Code (for Desktop) and an Activation Code (for Online). This error code 606 means you are trying to enter a Code for TurboTax Online in a Desktop software (or vice-versa).

We understand, sometimes, this can be confusing but, on the box (or on the retailer website), you have to choose between TurboTax Online and TurboTax Desktop. They are not the same software and codes from one cannot be used in the other one.

If you bought the wrong version, you can get a refund and then buy the one you need, by using this form to get a refund.

Make sure to add a clear photo of your receipt, showing the name of the store, the date, the product bought and the price paid.

Thank you for choosing TurboTax.

Re: Can't get started !!

Joyfull — Fri, 24 Jan 2025 01:09:28 GMT

Thank you but the top of the box I have says download only. I have followed the instructions on the little sheet inside the box, which takes me to the page turbotax.ca/download and choose Premier . I have downloaded the Premier option (twice) and I get to enter the code, which gets me Error 606. (This should be easier)

Any other hints?

Re: Can't get started !!

Anonymous — Fri, 24 Jan 2025 01:23:39 GMT

We just sent you a private message.

Re: Can't get started !!

reluctant_user — Sun, 16 Feb 2025 20:54:43 GMT

same here - instructions and box is for a download to your pc version, yet I get the dreaded 606 error;

can you solve this via private message as well? tax season is not open on the weekends yet

Re: Can't get started !!

Anonymous — Sun, 16 Feb 2025 21:01:25 GMT

@reluctant_user Since tax year 2020, there is a difference between a License Code (for Desktop) and an Activation Code (for Online). This error code 606 means you are trying to enter a Code for TurboTax Online in a Desktop software (or vice-versa).

We understand, sometimes, this can be confusing but, on the box (or on the retailer website), you have to choose between TurboTax Online and TurboTax Desktop. They are not the same software and codes from one cannot be used in the other one.

If on the box it's TurboTax Online, you can activate your code to your account on this link.

If on the box it's TurboTax Desktop, you can download/install your software from this link and when the installation is completed, you'll be able to enter your license code and activate.

If you bought the wrong version, you can get a refund and then buy the one you need, by using this form to get a refund. Make sure to add a clear photo/scan of your receipt, showing the name of the store, the date, the product bought and the price paid.

Thank you for choosing TurboTax.

Re: Can't get started !!

Mhonarvar — Sun, 09 Mar 2025 03:19:11 GMT

Same problem for me. Bought premier from Walmart. Followed instructions on the paper in the box. Turbotax.ca/download. Activation error 606.

Tried the online activation as well - another error.

I didn't "buy the wrong product". The code out of the box doesn't work following the instructions it came with.

Re: Can't get started !!

TurboTaxAniqua — Mon, 10 Mar 2025 17:22:05 GMT

@Mhonarvar Since tax year 2020, there is a difference between a License Code (for Desktop) and an Activation Code (for Online). This error code 606 means you are trying to enter a Code for TurboTax Online in a Desktop software (or vice-versa).

We understand, sometimes, this can be confusing but, on the box (or on the retailer website), you have to choose between TurboTax Online and TurboTax Desktop. They are not the same software and codes from one cannot be used in the other one.

If on the box it's TurboTax Online, you can activate your code to your account on this link.

If on the box it's TurboTax Desktop, you can download/install your software from this link.

Re: Can't get started !!

Chemistliu — Mon, 17 Mar 2025 01:23:05 GMT

I bought a standard TurboTax (8 returns) from Costco. After downloading and keyed the license code on my desktop, it shows error 606. How to solve this problem?

Re: Can't get started !!

TurboTaxAniqua — Mon, 17 Mar 2025 12:42:13 GMT

@Chemistliu Since tax year 2020, there is a difference between a License Code (for Desktop) and an Activation Code (for Online). This error code 606 means you are trying to enter a Code for TurboTax Online in a Desktop software (or vice-versa).

We understand, sometimes, this can be confusing, but, on the box (or on the retailer website), you have to choose between TurboTax Online and TurboTax Desktop. They are not the same software, and codes from one cannot be used in the other one.

If on the box it's TurboTax Online, you can activate your code to your account on this link.

If on the box it's TurboTax Desktop, you can download/install your software from this link.

Re: Can't get started !!

robertsgirl — Fri, 27 Mar 2026 22:03:08 GMT

I purchased Intuit Turbotax Standard at Walmart and the Licence Code is not valid during activation. I am not pleased and would like my money returned. I understand this is a common problem with Turbotax 2025.

Please advise how I can get my money back.

Thanks,

Re: Can't get started !!

TurboTax_Susan — Fri, 27 Mar 2026 22:36:38 GMT

@robertsgirl You can get a refund for a TurboTax Canada product by using the form on this TurboTax Canada FAQ: How do I get a refund for a TurboTax product?