topic Re: Netfile not accepting my return due to Capital gains form? in Getting started

Netfile not accepting my return due to Capital gains form?

Sammymyers2 — Wed, 05 Mar 2025 20:00:35 GMT

I don't have any capital gains to report yet I am getting a message that capital gains forms are not completed and not yet available. My return is being refused by netfile because it says my return is incomplete. Help!

Re: Netfile not accepting my return due to Capital gains form?

Andrews_Guitar — Wed, 05 Mar 2025 21:51:51 GMT

I'm in the same boat, very frustrated by the fact that I paid to file and then was denied. A notice of the expected date we could file would be nice!

Re: Netfile not accepting my return due to Capital gains form?

Delphision — Wed, 05 Mar 2025 21:54:22 GMT

I suspect that this is the schedule 3 question that is triggered by answering a warning question. If you followed that warning and answered "no" to the question about selling a home, it takes it as "yes" and triggers the capital gains issue. Go back to schedule 3 and delete any response and then you can refile.

Re: Netfile not accepting my return due to Capital gains form?

Djacques56 — Sat, 08 Mar 2025 20:00:28 GMT

I didn’t answer the question regarding selling a property I’m very frustrated right now as I can’t file either mine or my husband’s returns 🤬🤬🤬

Re: Netfile not accepting my return due to Capital gains form?

joyce-myers — Sat, 08 Mar 2025 20:18:22 GMT

Thank you!

Re: Netfile not accepting my return due to Capital gains form?

joyce-myers — Sat, 08 Mar 2025 20:31:13 GMT

Thank you. I went back and checked schedule 3. I hadn't open that schedule but the No had been checked. As soon as I blanked both the yes and no, the problem was solved.

Re: Netfile not accepting my return due to Capital gains form?

Djacques56 — Sun, 09 Mar 2025 01:41:12 GMT

Thank you how did you find that? I even entered a whole new return for him and it still didn’t take but I got mine filed 🤷‍♀️

Re: Netfile not accepting my return due to Capital gains form?

Delphision — Sun, 09 Mar 2025 16:19:36 GMT

I did the same thing. It was a really stupid CRA warning with no right answer.

Re: Netfile not accepting my return due to Capital gains form?

SteveDuff — Mon, 10 Mar 2025 14:07:22 GMT

To Turbotax 2024 (web-based) users. I have completed my 2024 return, paid for Turbotax and am trying to access a PDF of the T1 and Schedules. Because I have capital gains to claim, Turbotax is indicating CRA is not yet (March 9th) accepting e-filings that include capital gains (apparently related to the Capital Gains Inclusion Rate change that was subsequently withdrawn). This is requiring some re-tooling at both CRA and Turbotax. HOWEVER, over the past week I have spoken with 6 different Turbotax representatives who cannot explain why I cannot generate the T1 and Schedules once the fee has been paid. The last rep I spoke with said he had consulted with 4 different specialists who couldn't help. He ended up throwing the software engineers at Turbotax under the bus. Meanwhile, here I sit with completed returns, paid fees and no access to my T1. Help?!

Re: Netfile not accepting my return due to Capital gains form?

Martinem — Mon, 10 Mar 2025 19:23:14 GMT

Same issue with me. Sold a principle residence and turbotax does not allow me to transmit the files. Many of you refer to an adjustment to schedule 3. How do you even go back to Schedule 3? I see no such schedule.

Help?!?

Re: Netfile not accepting my return due to Capital gains form?

SteveDuff — Mon, 10 Mar 2025 20:05:23 GMT

Hi… I feel your pain! Regarding Schedule 3 - that relates to Capital Gains, the schedule is not visible while working through the Turbotax software algorithm. Rather, the software prompts and our responses should populate the CRA T1 and associated schedules. We should be able to download and review prior to Netfiling with CRA after we’ve paid. Currently, this is not possible.

Re: Netfile not accepting my return due to Capital gains form?

douglaffin — Tue, 11 Mar 2025 11:55:20 GMT

says capital gains forms need updating and I have no capital gains for 2024 only information carried forwsrd from many years ago

Re: Netfile not accepting my return due to Capital gains form?

Craig in Alberta — Tue, 11 Mar 2025 14:17:16 GMT

Same problem. I have capital gains from the sale of a property. I can't save a pdf, or submit my return. A pop up has a message about forms not finalized. After many loops around Turbotax's convoluted printing steps, another message came up about the Schedule 3 (that I can't find again) they were working hard on it and it should be fixed by late March. Yet, I can access the Schedule 3 on the CRA website. I bought the Turbotax Premier version. I paid for the program, can't file, Turbotax's explainations are lacking, and it seems I can just download the forms I need from CRA. If ithis isn't addressed soon, I may just use the CRA forms and mail in the return, and take the Turbotax back to the retailer who is known for its accommodating return policy. Very dissatisfied.

Re: Netfile not accepting my return due to Capital gains form?

fstremble1 — Tue, 11 Mar 2025 18:02:36 GMT

Would be nice for Turbo Tax Canada to reply. Waiting for an update until the end of March is not acceptable when the forms show the correct %.

What is really going on?

Re: Netfile not accepting my return due to Capital gains form?

Djacques56 — Tue, 11 Mar 2025 18:34:54 GMT

My issue is I don’t even capital gains I spent an hour on the phone with CRA last night and they confirmed we gave no carry forwards, no capital gains nothing that should be stopping our return and it’s on Turbotax to fund the issue and I’m still waiting for a call back from a manager to explain to me why their tech department can’t figure out what

glitch is on our return 🤬🤬🤬

Re: Netfile not accepting my return due to Capital gains form?

Bonsai4 — Tue, 11 Mar 2025 22:17:12 GMT

Same here, I usually file at this time and now have to wait for schedule 3 to be updated! Is it really CRA end or Turbotax?

Re: Netfile not accepting my return due to Capital gains form?

Craig in Alberta — Wed, 12 Mar 2025 00:24:04 GMT

What number did you contact them at? After much searching I found [phone number removed]. Is that the number to call for Canadian help?

Re: Netfile not accepting my return due to Capital gains form?

Craig in Alberta — Wed, 12 Mar 2025 00:25:24 GMT

Well, that's not helpful. Turbotax removed the phone number I put in my previous post.

Re: Netfile not accepting my return due to Capital gains form?

SteveDuff — Wed, 12 Mar 2025 08:10:01 GMT

The simplest way to connect by phone is to click on the “Chat” icon. AI will respond. Advance through the questions until it offers the option “Receive a phone call from an expert”. Typically, they’ll call within 5 minutes.

Re: Netfile not accepting my return due to Capital gains form?

Craig in Alberta — Sat, 15 Mar 2025 13:30:28 GMT

I spoke with Turbotax. The lady said the issue is with the CRA's Netfile programming and not with Turbotax. They are hoping it is resolved by the end of March. She is hearing about the issue multiple times a day. When I told her I was able to download a fillable Schedule 3 from CRA without any warnings and I'm considering printing off all the forms and mailing my return, she reminded me processing times are longer for mailed returns than Netfiled returns, which I do agree with. So, I will wait until the end of March. The thing that is puzzling me is not being able to save my return as a pdf. As I have multiple sources of revenue, I create different versions of my return to determine the tax attributable to the different revenues for tax planning purposes. In previous years I have been able to save as pdf those different versions even though they are not filed. So I'm not sure the issue is entirely with CRA's Netfile programming. At this point it's wait and see.