topic Re: Turbo Tax Says to Update but there are no updates - won't let me complete return in Getting started

Turbo Tax Says to Update but there are no updates - won't let me complete return

Mike Mck — Sat, 15 Mar 2025 17:15:53 GMT

Turbo Tax (Canada Version - I have both US and Canada installed). When I go to print a copy, or save a copy I get a warning pop up message saying that the product was not complete when the product was manufactured. It tells me I need to update. So I go to help and click on check for updates and it pops up telling me that there are no updates. I try again to print/save and get the same message. I have always let it update every time I start the program, but still it doesn't work. what do I do?

Re: Turbo Tax Says to Update but there are no updates - won't let me complete return

TurboTax_Susan — Sat, 15 Mar 2025 20:04:14 GMT

If you are getting a message regarding locked forms, we are working to resolve the issue as soon as possible. We thank you for your patience.

If you are using TurboTax Desktop and don’t need any of the locked forms, please try clearing the unneeded forms and then closing unused forms. You can find those options under Edit>Forms in the top menu.

Re: Turbo Tax Says to Update but there are no updates - won't let me complete return

Mike McKi — Wed, 19 Mar 2025 01:42:10 GMT

I am still getting the message when I try to save a PDF of the return, print the return and when I exit and it goes to save the return. It says "At the time of Manufacturing this product the government had not finalized all of its forms. You will require a final version of your form(s) to submit your return(s). You can obtain the final version as they become available by selecting Check for Updates from the Help menu, any time after the beginning of Jan, 2025." The program had updated when I started it today. Now I click on check for updates and it says "no update is available. Turbotax is up to date. So I try to save to PDF again and get the same message. THIS PROGRAM DEFINITELY HAS A BUG. I have tried reinstalling and rebooting, but still it DOES NOT WORK!!!

Re: Turbo Tax Says to Update but there are no updates - won't let me complete return

TurboTaxBrenda — Thu, 20 Mar 2025 14:14:12 GMT

We tried with the update yesterday, and we were able to save a PDF copy of our return. Are you saying that this message comes up only after you exit the return?