topic I don't have the refile option on my 2023 return. Searched everywhere but no option at all (Canada) in Getting started

I don't have the refile option on my 2023 return. Searched everywhere but no option at all (Canada)

Caralho — Thu, 20 Mar 2025 15:08:22 GMT

Re: I don't have the refile option on my 2023 return. Searched everywhere but no option at all (Canada)

Caralho — Thu, 20 Mar 2025 15:21:50 GMT

Adding more information: Turbotax online.

Re: I don't have the refile option on my 2023 return. Searched everywhere but no option at all (C...

TurboTax_Susan — Fri, 21 Mar 2025 17:32:14 GMT

Did you file your 2023 return using NETFILE? If you printed it and mailed it then you won't see the NETFILE option.

Re: I don't have the refile option on my 2023 return. Searched everywhere but no option at all (C...

Caralho — Fri, 21 Mar 2025 17:45:16 GMT

Hi Susan, yes, I did use Netfile

Re: I don't have the refile option on my 2023 return. Searched everywhere but no option at all (C...

TurboTax_Susan — Sat, 22 Mar 2025 18:39:23 GMT

On the My returns page, is your return showing that it's been filed or that it's still "In Progress"?

Re: I don't have the refile option on my 2023 return. Searched everywhere but no option at all (C...

Caralho — Sun, 23 Mar 2025 19:55:10 GMT

Hi Susan, it shows as "Status: Complete | TurboTax Premier" and inside this return, when I scroll all the way down to Filling Hub, it show's as filled with the express NOA next to it.

Thank you!

Re: I don't have the refile option on my 2023 return. Searched everywhere but no option at all (C...

TurboTaxAniqua — Tue, 25 Mar 2025 12:34:43 GMT

Are you using an online version or a desktop version? Make sure that if using a desktop version, it should be up to date.

Re: I don't have the refile option on my 2023 return. Searched everywhere but no option at all (C...

Caralho — Tue, 25 Mar 2025 13:21:07 GMT

Hi Aniqua, I had included on the first post that it is the online version.

Re: I don't have the refile option on my 2023 return. Searched everywhere but no option at all (C...

TurboTaxAniqua — Tue, 25 Mar 2025 22:32:48 GMT

Have you tried clearing cookies and cache or using a different browser? Give that a try, and if this doesn't work, we would suggest contacting our product support team by phone.