I bought the Turbotax Deluxe Online Edition from Costco, put in my activation code, and I finished my taxes but it's asking me to pay. So I don't know what to do.

xhnkntsn1 — Fri, 21 Mar 2025 07:11:24 GMT

I've bought this before from Costco and have never had issues, but I did go through the turbotax.ca/activate, put in the code, and from there started doing my partner and I's taxes. So, I reached the end of it, and it's asking me to pay for the service. I'm just confused as I put the activation code in, but I thought maybe I hadn't. So I went back, tried putting the code in, and it now presents an error. I'm not sure what to do as clearly the code went through but it's not working.

Re: I bought the Turbotax Deluxe Online Edition from Costco, put in my activation code, and I fin...

TurboTaxAniqua — Fri, 21 Mar 2025 20:08:03 GMT

To activate your TurboTax Online version, please visit this link. Select that "I have an account," log into your account, and proceed to the second step by adding your 16-digit activation code to review and activate the TurboTax Online product.

Thank you for choosing TurboTax.

topic Re: I bought the Turbotax Deluxe Online Edition from Costco, put in my activation code, and I fin... in Getting started

I bought the Turbotax Deluxe Online Edition from Costco, put in my activation code, and I finished my taxes but it's asking me to pay. So I don't know what to do.

Re: I bought the Turbotax Deluxe Online Edition from Costco, put in my activation code, and I fin...