topic Re: Online Vs download version in Getting started

Online Vs download version

Hufin — Thu, 20 Mar 2025 16:03:24 GMT

I opened an account on online version but after inputting personal information decided to purchase the download version. Is there any problem switching my account to the download version? Can I delete the info on the online version?

Re: Online Vs download version

Hufin — Thu, 20 Mar 2025 21:25:08 GMT

There was a problem. I could only access my Online account. I was unable to input the Licence Code from the Download version. It took the agent 30 minutes to solve it. He told me I was lucky. It took others an hour or more to fix the problem. Intuit should fix this flaw in the system.

Re: Online Vs download version

TurboTaxAniqua — Fri, 21 Mar 2025 17:45:05 GMT

@Hufin Glad to know that issue has been resolved. Thanks for the update!

Re: Online Vs download version

Hufin — Fri, 21 Mar 2025 18:23:47 GMT

It would be helpful if Intuit would fix this problem so that others and myself next year do not run into it again. Thanks.

Re: Online Vs download version

TurboTaxAniqua — Sat, 22 Mar 2025 16:29:41 GMT

Thanks for the feedback. We will pass it on to our development team.