topic Re: Correcting Email Address for TurboTax messages in Getting started

Correcting Email Address for TurboTax messages

LJG — Thu, 20 Mar 2025 17:32:13 GMT

TurboTax sends a nice "Your NETFILE confirmation" email to the taxpayer when you NetFile the return. This is particularly helpful when you are preparing returns for others. However, in one of my family returns the email address used is more than 2 years old and obsolete and needs to be updated. Note that this is not the address being submitted in the return, but comes from TurboTax's own data. It appears that this is being brought forward from prior years but is not shown to confirm or change when starting the profile in EasyStep.

How do you update this TurboTax address?

I called support but they seemed very confused about the issue and after nearly two hours the only thing we came up with is to enter the email address in Introduction/Personal Info. I thought this had been done but the email address field was blank. It was suggested that this address will then be carried forward to a future year.

It is very frustrating that TurboTax claims they can't correct these email addresses as this is potentially a security breach if your NetFile Confirmation number is being sent to the wrong email address.

Re: Correcting Email Address for TurboTax messages

TurboTaxAniqua — Fri, 21 Mar 2025 21:16:07 GMT

We appreciate your feedback; it's important to us. The email goes to the account holder's email, not to the other taxpayer's email, for the return you are filing for, as you are using a personal tax software. We do have other products like Profile for professional use so they can EFILE the returns.

Intuit ProFile Tax Software. EFILE Unlimited Returns Accurately & Efficiently. Simplify Your EFILE Process With CRA Tools Built Into ProFile Tax Software.

Thank you for choosing TurboTax.

Re: Correcting Email Address for TurboTax messages

LJG — Sun, 23 Mar 2025 15:07:27 GMT

This is not correct. TurboTax Standard 2024 for Windows is installed on a local computer and can be used to create up to 8 individual income tax returns for taxpayers with net income over $25,000, up to 20 returns in total (the CRA limit). The purchaser receives an activation code, but each return is prepared for an individual taxpayer. Basic identifying information is entered for each taxpayer, such as name, address, SIN number, and telephone numbers and email addresses may also be added. If TurboTax has been used before in 2023 for these taxpayers, information can be brought forward from the prior year returns. Security for Net File is enhanced by requiring that the Net File 8 character code be entered from the prior year NOA.

So when each individual return is prepared and Net Filed, an email is sent from [email address removed] with subject TurboTax - Your NETFILE confirmation which identifies that "The tax return you filed has been accepted by CRA's NETFILE service!" and lists the name, date, and confirmation number. At the bottom of the page it states: "This email was sent by: Intuit Canada ULC, 5100 Spectrum Way, Mississauga, ON, L4W 5S2, Canada.

This email is sent to the email address of each taxpayer, and is a useful confirmation to that individual that a tax return has been Net Filed on their behalf, regardless of who purchased the software license or actually prepared the return. These emails have been in place for several years now and usually work well. This has nothing to do with commercial tax preparation, but obviously purchasers of TurboTax Standard 2024 can prepare multiple individual returns for family and friends.

The problem I identified in my post is specifically that an individual who's tax return has been filed for several years using TurboTax Standard has changed their email address. However, despite the new address being entered in the forms for several years now, Intuit Canada is still sending its NETFILE confirmation email to the old, obsolete address and I don't know how to access and correct this information. This has nothing to do with CRA, which has the correct address on file in My Account and sent its email regarding the Notice of Assessment to the correct address.

This old, obsolete email address is recorded in an Intuit TurboTax file somewhere, either on your servers or from my desktop software, and needs to be corrected. This is TurboTax data and you need to either correct it or show me how to access and change it.

Re: Correcting Email Address for TurboTax messages

TurboTaxAniqua — Sun, 23 Mar 2025 21:35:35 GMT

Thank you for your feedback. We will pass it on to the assigned department.

Re: Correcting Email Address for TurboTax messages

mangotaxes — Sun, 13 Apr 2025 05:21:04 GMT

This is happening to me as well. Is someone able to help with this?

Re: Correcting Email Address for TurboTax messages

TurboTaxAniqua — Mon, 14 Apr 2025 16:12:39 GMT

@mangotaxes The email goes to the account holder's email, not to the other taxpayer's email.

Re: Correcting Email Address for TurboTax messages

mangotaxes — Mon, 14 Apr 2025 23:22:54 GMT

@TurboTaxAniqua for me it's going to an old email that I used a long time ago, not associated to any account (TurboTax, Intuit, CRA, etc.). I'd like to talk to someone who could help me as well with this problem because I don't like the idea of my old email getting notifications from you when it's not even being used.

Re: Correcting Email Address for TurboTax messages

LJG — Tue, 15 Apr 2025 14:40:18 GMT

This is not correct. TurboTax Standard 2024 for Windows.

As I explained to you in detail 3 weeks ago their is no reference to an "Account Holder" in the software. The desktop software can be used to prepare multiple tax returns for different "Tax Payers". As with user MangoTaxes the Great News NetFile Confirmation email is being sent by TurboTax servers to an old Tax Payer email that is no longer in use, but there is no way to correct the email address. In my case, the Tax Payer's address is already corrected on CRA My Account and the CRA's own confirmation email is going to the correct address.

As MangoTaxes suggests, this is a potential security breach if TurboTax is sending confidential emails to addresses no longer in use, perhaps inaccessible, or accessible to other parties that are no longer authorized such as a former employer or spouse.

Please identify how we can correct these email address when this situation arises.

Re: Correcting Email Address for TurboTax messages

TurboTax_Susan — Wed, 16 Apr 2025 00:32:14 GMT

Is there any email address listed on the INFOWS worksheet in Forms mode?

Re: Correcting Email Address for TurboTax messages

LJG — Fri, 18 Apr 2025 00:33:47 GMT

Yes, that is the problem. The Email field at the top shows the old obsolete address.

In this case, we are not providing an email address on the tax return in the section below because we are not ready to be switched to online only communication and still want to receive statements in the mail. This is because we are not satisfied with the accessibility and formatting of documents on My Account. CRA already has the new correct address from My Account and we receive CRA notifications correctly by email.

Although we have already filed for this year, I changed the field and saved the return. I assume this is the source of information being carried forward to future years, and the source of the email address that TurboTax is using at the time of NetFile to generate your Great News confirmation emails.

Note - As we have said all along that this is the individual taxpayer's email address for each return. If we use TurboTax next year I will be sure to manually check the contents of this file in the forms view.

Thank you, Susan!

Re: Correcting Email Address for TurboTax messages

Sharkeh — Mon, 20 Oct 2025 14:53:29 GMT

For the "TurboTax 2024" Windows Program

Forms - INFOWS (This menu item has an email hiding in it)
keeps information on the holder of the tax doc/file.

The NETFILE confirmation email is sent directly to the person,

using the email address listed in FORMS/INFOWS.

That's it. I have now updated it. A thousand thank you!

Re: Correcting Email Address for TurboTax messages

user17717084379 — Sat, 21 Feb 2026 21:16:57 GMT

This is happening to me as well. I updted my email in my Intuit online account, but it sent the riling confirmation to my old email address. How do I change this? I wont have access to this email next filing year.

Re: Correcting Email Address for TurboTax messages

user17717084379 — Sat, 21 Feb 2026 22:24:15 GMT

Re: Correcting Email Address for TurboTax messages

CatinaT1 — Wed, 25 Feb 2026 18:24:32 GMT

Is this for your verification code? Here are two FAQs to help: What if I'm having trouble with my filing verification code? and How do I get a verification code if the email address is wrong?

Where did you change your email address? You can change the email address associated with your account through your account settings.

Intuit uses a single sign in system for all Intuit products, so changing it here will also update it for any other Intuit products you use, such as QuickBooks or Credit Karma.

To Change Your Email Address:

Select Intuit Account located in the lower-left corner of your screen (near the Sign Out button).
On the Account Manager page, select the Sign in & security menu.
Select the Email address section.
Enter your new email address and then enter it again to confirm.
Enter your current password when prompted to verify the change.
Select Save.
Check your new email inbox for a verification link from Intuit and click it to finalize the update.

If you can't sign in at all, you can go to the Intuit Account Recovery page. This requires you to upload a photo of a government-issued ID to verify your identity.

Re: Correcting Email Address for TurboTax messages

Sharkeh — Sat, 28 Feb 2026 03:40:54 GMT

Open the tax file

go to froms

the form is called WSINFO

i guess it is short for worksheet info

on that form you will see the email address that the confirmation will be sent to.

Enjoy!

Re: Correcting Email Address for TurboTax messages

user17717084379 — Sat, 28 Feb 2026 04:06:44 GMT

Yay! Thank you!