topic Re: Getting errors when trying to add option of getting paid support for TrubotaxThis wasn't expe... in Getting started

Getting errors when trying to add option of getting paid support for Trubotax This wasn't expected, but we're working on fixing it

zeusnmn — Fri, 26 Jan 2024 13:11:00 GMT

Re: Getting errors when trying to add option of getting paid support for Trubotax This wasn't exp...

TurboTaxGinette — Fri, 26 Jan 2024 13:57:17 GMT

Where are you getting this error? Is it possible to send us an image of what you see?

Thank you for choosing TurboTax.

Re: Getting errors when trying to add option of getting paid support for TrubotaxThis wasn't expected, but we're working on fixing it

yna1977 — Fri, 28 Feb 2025 18:31:07 GMT

how to fix it this error Im tryied log out but still and waitig for next day still the same

This wasn't expected, but we're working on fixing it

Re: Getting errors when trying to add option of getting paid support for TrubotaxThis wasn't expe...

TurboTax_Susan — Sat, 01 Mar 2025 01:59:30 GMT

@yna1977 When are you seeing this error? Is it during the review or somewhere else?

Re: Getting errors during review to netfile: This wasn't expected, but we're working on fixing it

radU — Sat, 01 Mar 2025 21:55:47 GMT

I got this message first time when I tried to Netfile. Now is during or end of the review.

Thanks

Re: Getting errors when trying to add option of getting paid support for Trubotax This wasn't exp...

donnalhinchcliffe — Sat, 01 Mar 2025 22:18:36 GMT

This wasn't expected, but we're working on fixing it

Re: Getting errors when trying to add option of getting paid support for Trubotax This wasn't exp...

TurboTaxAniqua — Sun, 02 Mar 2025 18:27:14 GMT

@donnalhinchcliffe Where are you getting this error? Is it possible to send us an image of what you see?

Re: Getting errors when trying to add option of getting paid support for Trubotax This wasn't exp...

donnalhinchcliffe — Sun, 02 Mar 2025 21:09:02 GMT

I get this message after I click review and continue.

Re: Getting errors when trying to add option of getting paid support for Trubotax This wasn't exp...

donnalhinchcliffe — Sun, 02 Mar 2025 21:11:03 GMT

I get to the part that says to file then it goes to review and then it says the error

Re: Getting errors when trying to add option of getting paid support for Trubotax This wasn't exp...

donnalhinchcliffe — Sun, 02 Mar 2025 21:14:54 GMT

I get the same error when trying to file with cra. Never had these issues with turbo tax before.

Re: Getting errors when trying to add option of getting paid support for Trubotax This wasn't exp...

TurboTaxBrenda — Wed, 05 Mar 2025 13:13:16 GMT

Have you tried again to see if it went through or are you still getting this same error message?

Re: Getting errors when trying to add option of getting paid support for Trubotax This wasn't exp...

dianauhrin2025 — Fri, 07 Mar 2025 11:16:04 GMT

I am getting the same message yesterday and today. I have used Turbo tax many times but never the online version and don't think I will use it again. No help or anyone knows what is going on. frustrating to say the least

Re: Getting errors when trying to add option of getting paid support for Trubotax This wasn't exp...

TurboTaxAniqua — Sat, 08 Mar 2025 00:37:43 GMT

@dianauhrin2025 We are aware of the issue and our team is working on it. There will be an update available soon. We appreciate your patience.

Re: Getting errors when trying to add option of getting paid support for Trubotax This wasn't exp...

deolafeb — Wed, 12 Mar 2025 03:30:44 GMT

Hi, just checking if this update has been completed. Thanks.

Re: Getting errors when trying to add option of getting paid support for TrubotaxThis wasn't expected, but we're working on fixing it

Rainbowhoffman — Thu, 13 Mar 2025 08:41:15 GMT

Have been trying to Netfile for 3 days and this keeps coming up -

This wasn't expected, but we're working on fixing it

From this thread this does not look like a new issue but a bug with your online version as I have used CD version for 20 years with no issues. Is this something I should be returning? I have 7 more taxes to complete and this version is not very helpful.

Re: Getting errors when trying to add option of getting paid support for Trubotax This wasn't exp...

TurboTaxAniqua — Thu, 13 Mar 2025 21:24:11 GMT

@deolafeb We are aware of this issue and our team is working for a resolution. We appreciate your patience.

Re: Getting errors when trying to add option of getting paid support for Trubotax This wasn't exp...

Dlau — Fri, 14 Mar 2025 19:10:07 GMT

This wasn’t expected,but we’re working on fixing it

Re: Getting errors when trying to add option of getting paid support for Trubotax This wasn't exp...

Dlau — Fri, 14 Mar 2025 19:12:31 GMT

How long to get it fixed

Re: Getting errors when trying to add option of getting paid support for Trubotax This wasn't exp...

TurboTaxAniqua — Sat, 15 Mar 2025 16:16:03 GMT

@Dlau Currently we do not have any ETA. We are aware of this issue and our development team is working for a resolution ASAP. We appreciate your patience.

Re: Getting errors when trying to add option of getting paid support for TrubotaxThis wasn't expected, but we're working on fixing it

jpula1977 — Tue, 18 Mar 2025 19:17:52 GMT

"This wasn't expected, but we"re working on fixing it"

This message appeared during a review. I have been waiting awhile and nothing his happening