topic I was told at the beginning as a first time user I would get 2/3rd off the full price for doing my taxes here. I seem to have to pay full price in Getting started https://turbotax.community.intuit.ca/community/getting-started/discussion/i-was-told-at-the-beginning-as-a-first-time-user-i-would-get-2-3rd-off-the-full-price-for-doing-my/01/3673993#M43594 It's asking me for $150.00 to file. Is this normal Wed, 23 Apr 2025 22:34:29 GMT emmamooney92 2025-04-23T22:34:29Z I was told at the beginning as a first time user I would get 2/3rd off the full price for doing my taxes here. I seem to have to pay full price https://turbotax.community.intuit.ca/community/getting-started/discussion/i-was-told-at-the-beginning-as-a-first-time-user-i-would-get-2-3rd-off-the-full-price-for-doing-my/01/3673993#M43594 It's asking me for $150.00 to file. Is this normal Wed, 23 Apr 2025 22:34:29 GMT https://turbotax.community.intuit.ca/community/getting-started/discussion/i-was-told-at-the-beginning-as-a-first-time-user-i-would-get-2-3rd-off-the-full-price-for-doing-my/01/3673993#M43594 emmamooney92 2025-04-23T22:34:29Z Re: I was told at the beginning as a first time user I would get 2/3rd off the full price for doing my taxes here. I seem to have to pay full price https://turbotax.community.intuit.ca/community/getting-started/discussion/re-i-was-told-at-the-beginning-as-a-first-time-user-i-would-get-2-3rd-off-the-full-price-for-doing/01/3678990#M43843 <P>Hi&nbsp;<a href="https://turbotax.community.intuit.ca/community/user/viewprofilepage/user-id/5870283">@emmamooney92</a>&nbsp;<BR />Thanks for your question. First time users were eligible for our Switch and Save offer, which was available on Assist &amp; Review product. This offer expired on April 14, 2025. If you feel that you should be eligible for a discount please contact the TurboTax customer service team and they can investigate this for you.&nbsp;<BR /><SPAN class="">You can call customer support at 1-888-829-8608.</SPAN></P><P class=""><SPAN class="">During tax season (from CRA NETFILE opening (February 24, 2025) to the regular filing deadline (April 30, 2025), we're available 7 days a week during these hours:</SPAN></P><UL class=""><LI>9 AM to midnight ET for English support</LI><LI>9 AM to 9 PM ET for French support</LI></UL><P class=""><SPAN class="">During the rest of the year (up until February 23, 2025, and from May 1, 2025 to mid-February 2026, we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.</SPAN></P> Wed, 30 Apr 2025 18:04:55 GMT https://turbotax.community.intuit.ca/community/getting-started/discussion/re-i-was-told-at-the-beginning-as-a-first-time-user-i-would-get-2-3rd-off-the-full-price-for-doing/01/3678990#M43843 mirvine1 2025-04-30T18:04:55Z