topic Last year I've used Live Assist but I don't want it this year. How can I disable it? in Getting started

Last year I've used Live Assist but I don't want it this year. How can I disable it?

adi_dam — Mon, 28 Apr 2025 04:33:52 GMT

Last year I've used Live Assist but I don't want it this year. How can I disable it?

Re: Last year I've used Live Assist but I don't want it this year. How can I disable it?

TurboTax_Susan — Tue, 29 Apr 2025 17:03:53 GMT

To do this, start a new return, by selecting “Start a New Return” from under “My Returns” in the bottom left corner. Then select "Create A Different Return" at the bottom to start a completely empty return.

Re: Last year I've used Live Assist but I don't want it this year. How can I disable it?

adi_dam — Wed, 30 Apr 2025 14:49:04 GMT

This absolutely sucks because I had to start from scratch. Turbotax pushes the users for upsales but gives no reasonable option to go back to a basic plan in subsequent years? I'm under time constraints right now otherwise I would have looked for alternatives which I might do next time. This is after many years of using TT.