topic turbo tax for 2023 is down i keep getting the sad puppy message saying &quot;this shouldn't happen&quot;. is all of my work gone!? I've tried deleting browsing history, incognito. in Getting started https://turbotax.community.intuit.ca/community/getting-started/discussion/turbo-tax-for-2023-is-down-i-keep-getting-the-sad-puppy-message-saying-this-shouldn-t-happen-is-all/01/3690877#M44234 how do i get back into my 2023 taxes. turbo tax is broken for a full day now!!! Tue, 24 Jun 2025 04:52:40 GMT jenniferclarkepr 2025-06-24T04:52:40Z turbo tax for 2023 is down i keep getting the sad puppy message saying "this shouldn't happen". is all of my work gone!? I've tried deleting browsing history, incognito. https://turbotax.community.intuit.ca/community/getting-started/discussion/turbo-tax-for-2023-is-down-i-keep-getting-the-sad-puppy-message-saying-this-shouldn-t-happen-is-all/01/3690877#M44234 how do i get back into my 2023 taxes. turbo tax is broken for a full day now!!! Tue, 24 Jun 2025 04:52:40 GMT https://turbotax.community.intuit.ca/community/getting-started/discussion/turbo-tax-for-2023-is-down-i-keep-getting-the-sad-puppy-message-saying-this-shouldn-t-happen-is-all/01/3690877#M44234 jenniferclarkepr 2025-06-24T04:52:40Z Re: turbo tax for 2023 is down i keep getting the sad puppy message saying "this shouldn't happen... https://turbotax.community.intuit.ca/community/getting-started/discussion/re-turbo-tax-for-2023-is-down-i-keep-getting-the-sad-puppy-message-saying-this-shouldn-t-happen/01/3690898#M44235 <P>Please clear your browser cache (or use a different browser) and try signing into TurboTax 2023 with this link: <A href="https://ww1.2023.ca.turbotaxonline.intuit.com/secure/interview?_action=reset" target="_blank">https://ww1.2023.ca.turbotaxonline.intuit.com/secure/interview?_action=reset</A></P> <P>&nbsp;</P> <P>If you need more help with this issue, please contact our <A href="https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/contact-us/L1h8P3E0x_CA_en_CA?uid=lqo6gg5o" target="_blank"><STRONG>phone support team</STRONG></A><STRONG>.</STRONG></P> <P>&nbsp;</P> <P>They're available Monday through Friday, 9 AM to 6 PM ET for English and French support.</P> <P>&nbsp;</P> <P><IMG src="https://lithium-response-prod.s3.us-west-2.amazonaws.com/turbotax.response.lithium.com/RESPONSEIMAGE/9d659a23-5940-4977-9f8a-4bcd1bc0523a.default/SM%20SAY%20THANKS%203.png" /></P> Tue, 24 Jun 2025 13:19:53 GMT https://turbotax.community.intuit.ca/community/getting-started/discussion/re-turbo-tax-for-2023-is-down-i-keep-getting-the-sad-puppy-message-saying-this-shouldn-t-happen/01/3690898#M44235 TurboTax_Susan 2025-06-24T13:19:53Z