topic Re: I purchased turbo tax 2021 online and when i pit in the 16 digit code to access it , it says ... in Getting started https://turbotax.community.intuit.ca/community/getting-started/discussion/re-i-purchased-turbo-tax-2021-online-and-when-i-pit-in-the-16-digit-code-to-access-it-it-says/01/3692935#M44277 <P>Did you buy TurboTax Desktop or TurboTax Online?&nbsp;</P> <P>&nbsp;</P> <P><STRONG>TurboTax Online</STRONG> for 2021 was discontinued last year and the servers are no longer available.</P> <P>&nbsp;</P> <P>If you have bought <STRONG>TurboTax Desktop</STRONG>, you will be asked for the licence code when you install the software. You can download older versions of TurboTax Desktop edition here:&nbsp;<A href="https://turbotax.community.intuit.ca/community/product-information/help/where-can-i-download-the-cd-download-edition-of-turbotax/00/873703" target="_blank">Where can I download the Desktop edition of TurboTax?</A></P> <P>&nbsp;</P> <P><IMG src="https://lithium-response-prod.s3.us-west-2.amazonaws.com/turbotax.response.lithium.com/RESPONSEIMAGE/6046507a-4b0e-461a-bb0d-f8aa422c028b.default.png" /></P> Thu, 10 Jul 2025 13:20:04 GMT TurboTax_Susan 2025-07-10T13:20:04Z I purchased turbo tax 2021 online and when i pit in the 16 digit code to access it , it says its incorrect ? https://turbotax.community.intuit.ca/community/getting-started/discussion/i-purchased-turbo-tax-2021-online-and-when-i-pit-in-the-16-digit-code-to-access-it-it-says-its/01/3692911#M44275 Thu, 10 Jul 2025 03:19:04 GMT https://turbotax.community.intuit.ca/community/getting-started/discussion/i-purchased-turbo-tax-2021-online-and-when-i-pit-in-the-16-digit-code-to-access-it-it-says-its/01/3692911#M44275 vada28 2025-07-10T03:19:04Z Re: I purchased turbo tax 2021 online and when i pit in the 16 digit code to access it , it says ... https://turbotax.community.intuit.ca/community/getting-started/discussion/re-i-purchased-turbo-tax-2021-online-and-when-i-pit-in-the-16-digit-code-to-access-it-it-says/01/3692935#M44277 <P>Did you buy TurboTax Desktop or TurboTax Online?&nbsp;</P> <P>&nbsp;</P> <P><STRONG>TurboTax Online</STRONG> for 2021 was discontinued last year and the servers are no longer available.</P> <P>&nbsp;</P> <P>If you have bought <STRONG>TurboTax Desktop</STRONG>, you will be asked for the licence code when you install the software. You can download older versions of TurboTax Desktop edition here:&nbsp;<A href="https://turbotax.community.intuit.ca/community/product-information/help/where-can-i-download-the-cd-download-edition-of-turbotax/00/873703" target="_blank">Where can I download the Desktop edition of TurboTax?</A></P> <P>&nbsp;</P> <P><IMG src="https://lithium-response-prod.s3.us-west-2.amazonaws.com/turbotax.response.lithium.com/RESPONSEIMAGE/6046507a-4b0e-461a-bb0d-f8aa422c028b.default.png" /></P> Thu, 10 Jul 2025 13:20:04 GMT https://turbotax.community.intuit.ca/community/getting-started/discussion/re-i-purchased-turbo-tax-2021-online-and-when-i-pit-in-the-16-digit-code-to-access-it-it-says/01/3692935#M44277 TurboTax_Susan 2025-07-10T13:20:04Z