topic Re: activation code in Getting started

activation code

tmhrudey — Tue, 29 Jul 2025 22:29:12 GMT

I lost my activation code for Turbotax 2024 and I need it to install Turbotax on my new computer. How can I get it?

Re: activation code

TurboTax_Susan — Thu, 31 Jul 2025 13:24:49 GMT

If you used TurboTax Desktop for 2024, then when you install the program and login to your Intuit account, your code will be there for you to choose for the installation.

Re: activation code

tmhrudey — Fri, 01 Aug 2025 19:12:04 GMT

When I start TurboTax 2024 on my new computer, it immediately brings up a screen asking for a license code, which I lost. I can't get past that screen without the code and when I log onto the website, all I get is the form for online filing, which I don't use. What I need is the 16 character License code! If you can't get that for me, please give me the contact information for someone who can. I know it's my fault for losing the piece of paper I had with the number, but surely to god there has to be a secure way for me to get it from Intuit.

Re: activation code

TurboTax_Susan — Tue, 05 Aug 2025 13:58:16 GMT

When you open TurboTax Desktop 2024 does it ask you to login before asking you for the code? And are you using the same login info as you did when you first used the code?TurboTax Desktop 2024 requires you to login to use the software and if you have already used the code with that account, then you'll get an option to use it on the new installation - that is the most secure way of recovering your code.

If you've used the code on 3 different computers already, then that also might be a reason why you are being asked for a code, as you can only use the code on 3 PCs.

Or maybe you are accidentally opening an older version of TurboTax, not the one for tax year 2024?

Re: activation code

tmhrudey — Tue, 05 Aug 2025 18:05:53 GMT

This conversation is taking way longer than it should have. I don't think you understood my problem so just to clarify, the problem is simply that I am setting up a new computer that I want to install TurboTax 2024 on, but I have lost the license code. It is the license code that I needed. Fortunately, miracle of miracles, I finally got somebody on the phone at TurboTax, and she solved the problem almost immediately. So to complete this discussion, and for the benefit of anyone else who has the same problem, I will explain the solution. It turns out that if you know where to look (most people won't), in my case on my old computer, which has a running version of TurboTax 2024, there is a simple, but very obscure way to find ones license code. The sequence of menus is as follows: View > Summary > Return Counter Summary > Details. Why this information is hidden like this, as opposed to showing it showing it under Help > About TurboTax is a mystery.

Re: activation code

toddbai26 — Thu, 05 Feb 2026 19:49:20 GMT

How do install the activeation code or activate new product?????

Re: activation code

TurboTax_Susan — Thu, 05 Feb 2026 19:59:33 GMT

@toddbai26

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the current TurboTax Desktop edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?

Re: activation code

hazelsutherland — Sat, 14 Mar 2026 15:39:55 GMT

I bought a Deluxe online Edition Turbotax from Costco. When I go to activate it wants me to buy another one. How do i get to the screen where I can enter my activation code?

Re: activation code

TurboTax_Susan — Sun, 15 Mar 2026 17:19:48 GMT

@hazelsutherland

If you have bought TurboTax Do It Yourself (Online), please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Do It Yourself (Online), how do I use a prepayment code?

If you are still not able to resolve your code issue, please contact our phone support team phone support team for more assistance.

Re: activation code

kenny_patr72075 — Mon, 16 Mar 2026 16:58:32 GMT

my activation code is not working - I bought the product at the store

Re: activation code

TurboTax_Susan — Mon, 16 Mar 2026 18:41:21 GMT

@kenny_patr72075 First, please make sure that you have purchased the right product. The codes for TurboTax Do It Yourself (Online) will not work with TurboTax Desktop & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you are still not able to resolve your code issue, please contact our phone support team phone support team for more assistance.

Re: activation code

cwmccoy — Tue, 31 Mar 2026 16:21:07 GMT

Unfortunately "summary" does not appear in the drop down menu of View.

Re: activation code

cwmccoy — Tue, 31 Mar 2026 16:36:00 GMT

The way to get your activation code. Sign into you Intuit/turbotax account. Bottom left hand corner chose your account, then chose the year of turbotax. You will then see your code.