https://turbotax.community.intuit.ca/community/getting-started/discussion/re-the-keys-i-was-given-from-tt-support-to-re-install-tt-on-my-new-computer-don-t-work-can-i-ge/01/3704787#M44438 <P>Can you please provide more information about your problem? Are you getting an error message? What tax year of TurboTax Desktop are you trying to install?</P> <P>&nbsp;</P> <P><IMG src="https://lithium-response-prod.s3.us-west-2.amazonaws.com/turbotax.response.lithium.com/RESPONSEIMAGE/b093eaec-2bf6-45b1-9618-0399c1e55966.default.png" /></P> Wed, 01 Oct 2025 18:16:32 GMT TurboTax_Susan 2025-10-01T18:16:32Z https://turbotax.community.intuit.ca/community/getting-started/discussion/the-keys-i-was-given-from-tt-support-to-re-install-tt-on-my-new-computer-don-t-work-can-i-get-new/01/3704783#M44437 The original case numbers are 16759608 and 1539343722. Wed, 01 Oct 2025 17:56:49 GMT https://turbotax.community.intuit.ca/community/getting-started/discussion/the-keys-i-was-given-from-tt-support-to-re-install-tt-on-my-new-computer-don-t-work-can-i-get-new/01/3704783#M44437 pattisunflower 2025-10-01T17:56:49Z https://turbotax.community.intuit.ca/community/getting-started/discussion/re-the-keys-i-was-given-from-tt-support-to-re-install-tt-on-my-new-computer-don-t-work-can-i-ge/01/3704787#M44438 <P>Can you please provide more information about your problem? Are you getting an error message? What tax year of TurboTax Desktop are you trying to install?</P> <P>&nbsp;</P> <P><IMG src="https://lithium-response-prod.s3.us-west-2.amazonaws.com/turbotax.response.lithium.com/RESPONSEIMAGE/b093eaec-2bf6-45b1-9618-0399c1e55966.default.png" /></P> Wed, 01 Oct 2025 18:16:32 GMT https://turbotax.community.intuit.ca/community/getting-started/discussion/re-the-keys-i-was-given-from-tt-support-to-re-install-tt-on-my-new-computer-don-t-work-can-i-ge/01/3704787#M44438 TurboTax_Susan 2025-10-01T18:16:32Z