topic My refund request has been open for several months now and still no update. I was charged twice for the same product. in Getting started https://turbotax.community.intuit.ca/community/getting-started/discussion/my-refund-request-has-been-open-for-several-months-now-and-still-no-update-i-was-charged-twice-for/01/3706915#M44473 Tue, 14 Oct 2025 06:12:05 GMT Manyskd 2025-10-14T06:12:05Z My refund request has been open for several months now and still no update. I was charged twice for the same product. https://turbotax.community.intuit.ca/community/getting-started/discussion/my-refund-request-has-been-open-for-several-months-now-and-still-no-update-i-was-charged-twice-for/01/3706915#M44473 Tue, 14 Oct 2025 06:12:05 GMT https://turbotax.community.intuit.ca/community/getting-started/discussion/my-refund-request-has-been-open-for-several-months-now-and-still-no-update-i-was-charged-twice-for/01/3706915#M44473 Manyskd 2025-10-14T06:12:05Z Re: My refund request has been open for several months now and still no update. I was charged twi... https://turbotax.community.intuit.ca/community/getting-started/discussion/re-my-refund-request-has-been-open-for-several-months-now-and-still-no-update-i-was-charged-twi/01/3707012#M44480 <P>It looks like you are using Assist &amp; Review. If you're using a TurboTax Live product, you can select "Live Help" in the bottom right to connect with a TurboTax specialist who can help you with your refund.&nbsp;</P> <P>&nbsp;</P> <P><IMG src="https://lithium-response-prod.s3.us-west-2.amazonaws.com/turbotax.response.lithium.com/RESPONSEIMAGE/b093eaec-2bf6-45b1-9618-0399c1e55966.default.png" /></P> Tue, 14 Oct 2025 15:25:46 GMT https://turbotax.community.intuit.ca/community/getting-started/discussion/re-my-refund-request-has-been-open-for-several-months-now-and-still-no-update-i-was-charged-twi/01/3707012#M44480 TurboTax_Susan 2025-10-14T15:25:46Z