topic Re: I cannot update my email to match my ID. I tried multiple times and ti falls back to the same... in Getting started

I cannot update my email to match my ID. I tried multiple times and ti falls back to the same email. there is no support on this company

apezybyn — Thu, 09 Oct 2025 03:03:50 GMT

It took many times to update my id and get the new one. I am trying to match my email, and i get the verification code; however, it falls back to the same old email over and over again. I tried dozen of times. how come I cannot update an email. what's wrong with this company.

Re: I cannot update my email to match my ID. I tried multiple times and ti falls back to the same...

TurboTax_Susan — Thu, 09 Oct 2025 13:43:10 GMT

Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team for more assistance.

Re: I cannot update my email to match my ID. I tried multiple times and ti falls back to the same email. there is no support on this company

apezybyn — Sat, 11 Oct 2025 23:35:31 GMT

it still doesn't work. I tried multiple times, with multiple browsers and different computers.

Re: I cannot update my email to match my ID. I tried multiple times and ti falls back to the same email. there is no support on this company

apezybyn — Sat, 11 Oct 2025 23:35:55 GMT

can you just update my email?

Re: I cannot update my email to match my ID. I tried multiple times and ti falls back to the same...

TurboTax_Susan — Tue, 14 Oct 2025 14:00:05 GMT

I can't change any customer information, you'll need to contact our phone support team for more assistance.