topic Re: I cannot install tt 2025 to my win 11 computer. I have all the requirements to run it. The fi... in Getting started

I cannot install tt 2025 to my win 11 computer. I have all the requirements to run it. The file unzips but nothing happens

Marshas02 — Tue, 27 Jan 2026 15:37:37 GMT

Re: I cannot install tt 2025 to my win 11 computer. I have all the requirements to run it. The fi...

TurboTaxAniqua — Tue, 27 Jan 2026 15:57:10 GMT

For installation issues, make sure you are following these points:

You have administrator rights on the profile where you are installing TurboTax.

You're not attempting to install on the cloud.

Windows is up to date.

Turn off your antivirus software and Windows Defender before installing it, and then turn them back on afterward.

You can also try right-clicking the TurboTax 2025 icon and selecting "Run as administrator."

Windows 11 is much more aggressive with permissions than previous versions. Even if you are an Admin, the installer often needs an explicit nudge.

Find the .exe file you downloaded.

Right-click it and select Properties.

At the bottom of the "General" tab, look for a "Security" section that says, "This file came from another computer and might be blocked." Check the Unblock box and hit Apply.

Now, right-click the file again and select Run as Administrator.

I hope this helps, but if the issue persists, we suggest you contact our product support by phone.

Thank you for choosing TurboTax.

Re: I cannot install tt 2025 to my win 11 computer. I have all the requirements to run it. The fi...

Marshas02 — Fri, 30 Jan 2026 14:52:12 GMT

Unfortunately this still didn't not work, I followed your instructions still no go

Re: I cannot install tt 2025 to my win 11 computer. I have all the requirements to run it. The fi...

TurboTaxAniqua — Fri, 30 Jan 2026 15:33:54 GMT

We recommend contacting our product support by phone. If the troubleshooting steps listed above did not help, please contact them so that they can screenshare and assist you. They are open Monday through Friday 9 a.m. to 6 p.m. EST.

Re: I cannot install tt 2025 to my win 11 computer. I have all the requirements to run it. The fi...

Betski — Fri, 06 Mar 2026 01:35:15 GMT

I am having the same problem installing TT2025 to my win 11 computer. Did you ever find out a way to fix this? I have tried contacting TT but so far I haven't been able to get this resolved.

Re: I cannot install tt 2025 to my win 11 computer. I have all the requirements to run it. The fi...

TurboTax_Susan — Fri, 06 Mar 2026 01:47:06 GMT

@Betski Did you try what TurboTaxAniqua mentioned above?

Re: I cannot install tt 2025 to my win 11 computer. I have all the requirements to run it. The fi...

Betski — Fri, 06 Mar 2026 01:56:50 GMT

I did get a call back from tech support but after discussing the problem, the agent muted the call while looking for a solution, came back once to ask a question and then after a few more minutes, the call ended. No solution, no explanation, she just hung up. She also never called back even though she had my phone number.

Re: I cannot install tt 2025 to my win 11 computer. I have all the requirements to run it. The fi...

TurboTaxBrenda — Sat, 07 Mar 2026 15:53:20 GMT

@Betski We are sorry that your experience with our product support team was less than optimal. We will be happy to put in a callback for you. Before we do, please let us know if mornings or afternoons are best for you and on which day.

Thank you for choosing TurboTax.

Re: I cannot install tt 2025 to my win 11 computer. I have all the requirements to run it. The file unzips but nothing happens

Marshas02 — Sat, 07 Mar 2026 16:08:48 GMT

I gave up trying after trying everything suggested by turbo tax support. I believe it was a Microsoft update that screwed the install up. I ended up doing it online as opposed to installing on my computer.

Re: I cannot install tt 2025 to my win 11 computer. I have all the requirements to run it. The file unzips but nothing happens

Betski — Mon, 09 Mar 2026 15:19:50 GMT

That's frustrating isn't it? I actually found a fix online a couple of days ago. I ran a Windows Recovery on my laptop and then was able to load Turbo Tax. I haven't used the program yet so I am hoping it will run properly. If anyone wants to know, the fix I found was this: "System/ Windows Update/ Advanced Options/ Recovery/ Fix Problems using Windows Update". This took about an hour to install and restart my laptop.

Re: I cannot install tt 2025 to my win 11 computer. I have all the requirements to run it. The fi...

TurboTaxAniqua — Tue, 10 Mar 2026 18:14:05 GMT

@Betski, thanks for the update!