topic Re: This is the first year my prior year return has not been available for me to roll forward - a... in Getting started

This is the first year my prior year return has not been available for me to roll forward - any ideas? I filed with TurboTax last year too.

karinmuchall — Sun, 01 Feb 2026 21:49:59 GMT

Re: This is the first year my prior year return has not been available for me to roll forward - a...

TurboTax_Susan — Sun, 01 Feb 2026 21:59:41 GMT

If you used TurboTax Online, do you have more than one account? If so, the prior year return might be there. Or maybe your return was done on a spouse/partner's account (if applicable)?

You can login to TurboTax Canada Online 2023 here: https://ww1.2023.ca.turbotaxonline.intuit.com/

You can login to TurboTax Canada Online 2024 here: https://ww1.2024.ca.turbotaxonline.intuit.com/

You can login to TurboTax Canada Online 2025 here: https://ww1.2025.ca.turbotaxonline.intuit.com/

Re: This is the first year my prior year return has not been available for me to roll forward - a...

karinmuchall — Mon, 02 Feb 2026 13:23:28 GMT

Thanks Susan. I have used the online option for several years with the same account. My kids returns were there to roll forward but mine and my husbands weren’t. I have the soft copies which I can see in my account and can access the prior year returns in the previous year versions of the software but ours did not show up to roll forward this year. I can recreate but it’s a bit of a pain and the roll forward is one of the reasons I’ve stuck with Turbo Tax so losing that function is a bit frustrating. Thanks again.

Re: This is the first year my prior year return has not been available for me to roll forward - a...

TurboTaxAniqua — Mon, 02 Feb 2026 13:35:38 GMT

If you are using the same account, then you should be able to transfer information from the previous year. Have you tried using a different browser or clearing cookies and cache?

If the issue persists, I suggest contacting our phone support team at https://support.turbotax.intuit.ca/contact/. After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

Thank you for choosing TurboTax.

Re: This is the first year my prior year return has not been available for me to roll forward - a...

user17706900542 — Tue, 10 Feb 2026 02:26:21 GMT

Did you figure this out? I was having the same issue, so I selected start a new return (again), and then went through the prompts to import previous year return, and it worked the second time it did it. Good luck!

Re: This is the first year my prior year return has not been available for me to roll forward - a...

TurboTaxAniqua — Tue, 10 Feb 2026 13:08:56 GMT

@user17706900542 Thank you for the update. Sometimes beginning a new return helps.