topic Re: Incorrect purchase in Getting started

Incorrect purchase

robertrinella — Sun, 12 Jan 2025 14:00:12 GMT

I have been purchasing Turbotax version where the software installs on my computer forever and did not realize the purchase I made was for online edition. I learned of this incorrect method after I registered the product. How can I get it to be installed on my computer so that I can complete my tax manually on my own.

Re: Incorrect purchase

TurboTaxAniqua — Sun, 12 Jan 2025 17:01:01 GMT

You cannot install TurboTax Online version on multiple computers however you can open it an any device to continue and complete your return.

The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa. If you bought the wrong version, you can get a refund and then buy the one you need.

If you bought TurboTax Software from a 3rd party retailer (ex: Costco, Staples, Walmart), please use this form to get a refund

Thanks for choosing TurboTax.

Re: Incorrect purchase

Nancywagg — Fri, 24 Jan 2025 23:46:33 GMT

How can I get the form.

Re: Incorrect purchase

Anonymous — Sat, 25 Jan 2025 00:11:32 GMT

@Nancywagg We already answered you in another post with the link.

Re: Incorrect purchase

user17704873723 — Sat, 07 Feb 2026 18:06:08 GMT

I purchased in error two of the same version, please delete

Irwin Turk

Re: Incorrect purchase

user17748853701 — Mon, 30 Mar 2026 15:46:44 GMT

I purchased Turbotax 2025 (ONLINE VERSION) by mistake assuming that it would function the same as in past years but it is completely frustrating to use.

I apparently should have purchased the DESKTOP VERSION but none were available at the Walmart store where I purchased it, only the online versions.

How do I get the DESKTOP VERSION that I'm assuming functions the same as in past years?

thanks,

Steve Robb

Re: Incorrect purchase

TurboTax_Susan — Mon, 30 Mar 2026 17:36:39 GMT

@user17748853701 If you bought a TurboTax Do It Yourself (Online) multi-return package from a 3rd party retailer, the you can use the form on this FAQ to request a refund: https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/taxation/get-refund-turbotax-product/L0GFPCPaC_CA_en_CA

You can buy TurboTax Desktop from our website here: https://turbotax.intuit.ca/tax/software/desktop