topic Re: I do not want the TurboTax Assist & Review Deluxe, how do I remove it in Getting started

I do not want the TurboTax Assist & Review Deluxe, how do I remove it

kelvim23 — Mon, 26 Feb 2024 05:39:30 GMT

Re: I do not want the TurboTax Assist & Review Deluxe, how do I remove it

TurboTaxGinette — Mon, 26 Feb 2024 14:13:19 GMT

Unfortunately, once and upgrade or service has been accepted or chosen, it is impossible to go back. You will need to start a new return.

Thank you for choosing TurboTax.

Re: I do not want the TurboTax Assist & Review Deluxe, how do I remove it

mrhatkar — Wed, 02 Apr 2025 20:55:14 GMT

That's not fair. We should be allowed to remove the upgrades.

I selected I don't want to claim my child's tuition credit but it keeps asking me to enter all information.

Re: I do not want the TurboTax Assist & Review Deluxe, how do I remove it

TurboTaxAniqua — Wed, 02 Apr 2025 21:13:59 GMT

@mrhatkar Once the product has been chosen for an upgrade, it is regrettably not possible to downgrade. If you want to continue your return, you will need to start over in the version you prefer.

Re: I do not want the TurboTax Assist & Review Deluxe, how do I remove it

lizdaryl — Sat, 31 Jan 2026 23:15:20 GMT

WOW, what a devious tactic. You surreptitiously allow the customer to enable this service WITHOUT letting them know it has been turned on and that there will be additional fees. Only at the very end can you tell that there is an additional charge applied and to eliminate the charge you have to start over with a new return. It is a shame that Intuit's TurboTax has to steep this low in their attempt to wring extra dollars from their customers.

Re: I do not want the TurboTax Assist & Review Deluxe, how do I remove it

TurboTax_Susan — Sun, 01 Feb 2026 19:03:55 GMT

@lizdaryl The prices for Assist & Review are shown whether you choose to start with it or choose to upgrade. And you have the chance to opt out of the upgrade.

Re: I do not want the TurboTax Assist & Review Deluxe, how do I remove it

TaxingSituation — Sun, 22 Feb 2026 17:51:20 GMT

What BS. There was no option except to choose expert help, then no choice to remove it. Looks life, after all these years, I’m switching to different software.

Re: I do not want the TurboTax Assist & Review Deluxe, how do I remove it

lizdaryl — Tue, 24 Feb 2026 17:10:40 GMT

Thanks for your reply. I saw the options that you posted in the first screenshot, and I chose 'Basic'. However, somewhere further into my data entry 'Expert Assist' got enabled without me realizing it got turned on. There was no way to turn it back off without starting over.

Re: I do not want the TurboTax Assist & Review Deluxe, how do I remove it

TurboTax_Susan — Tue, 24 Feb 2026 17:58:36 GMT

@lizdaryl The screenshot above is from the Expert Assist (Assist & Review) page, so anything you choose on this page will come with Expert Assist.

Re: I do not want the TurboTax Assist & Review Deluxe, how do I remove it

user17733538390 — Thu, 12 Mar 2026 22:19:08 GMT

I have started over....twice. The expert advice is there as soon as I start...It will not go away. There is no option to downgrade or change it. WTF

Re: I do not want the TurboTax Assist & Review Deluxe, how do I remove it

TurboTax_Susan — Thu, 12 Mar 2026 23:01:42 GMT

@user17733538390

If you transfer a return from the previous year, it will start off with whatever version you used in that year. You have the option to change it by selecting "See all TurboTax Products".

Re: I do not want the TurboTax Assist & Review Deluxe, how do I remove it

user17735278957 — Sat, 14 Mar 2026 22:42:23 GMT

There was no way to opt out. I will no longer use your service. I am willing to pay for normal but do not need any assistance and it seems like I have to pay. I work for a financial institution and I do not need any assistance. If I need to start a new return I will. This is just a money making scheme and I will report to the BBB if I cannot do my taxes without a 200$ upgrade.

Re: I do not want the TurboTax Assist & Review Deluxe, how do I remove it

user17744006232 — Wed, 25 Mar 2026 01:05:55 GMT

what a scam! If you can't uncheck it, Turbotax is forcing people to pay for this useless feature, because it takes too much effort to start the tax return over again to remove this option. What a scam TurboTax. This should be a button you can select or unselect!!

Re: I do not want the TurboTax Assist & Review Deluxe, how do I remove it

user17744006232 — Wed, 25 Mar 2026 01:06:55 GMT

what a scam, ripping customers off with this deception.

Re: I do not want the TurboTax Assist & Review Deluxe, how do I remove it

TurboTaxAniqua — Wed, 25 Mar 2026 12:24:41 GMT

@user17744006232 Unfortunately, there is no option to remove or upgrade this service once it is added. In Turbo Tax, you can select "No Thanks" to bypass the upgrade page. Once you choose to add that service and upgrade, it will automatically upgrade the product based on your selection/choice.

To switch to a different version without upgrading, restart your return. If you have not used the expert help, please contact our product support or submit a partial refund request via this form: https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/taxation/get-refund-turbotax-product/L0GFPCPaC_CA_en_CA

Re: I do not want the TurboTax Assist & Review Deluxe, how do I remove it

lowebowski — Mon, 06 Apr 2026 20:42:29 GMT

This is so bloody greasy and I encourage people to contact the better business bureau to launch a formal complaint against Intuit. When doing my return this year I made a point of specfically choosing the Self Employed product without the Expert Assist, but then I got a popup option that said "Congratualtions, we have added the Expert Assist feature" and now I have no way to get rid of the crap that I didn't want or choose. This is bordering on criminal behavoir by Intuit, and I've now wasted an afternoon on the phone with none of the support reps able to resolve the problem.

Re: I do not want the TurboTax Assist & Review Deluxe, how do I remove it

lowebowski — Mon, 06 Apr 2026 20:54:28 GMT

When I went to file mine today as well I specifically selected the product without Expert Assist, and after clicking to start my return with the product I wanted, it said "Congratulations we have added Expert Assist to your return". This is so greasy of Intuit.

Re: I do not want the TurboTax Assist & Review Deluxe, how do I remove it

user17758592806 — Fri, 10 Apr 2026 22:16:18 GMT

Bull**bleep**e. I do each year with you and this year it did not prompt me for pricing options you liars.

Turbotax is a ripoff now and shady. It was cool at first but like everything is unethical to rip off filers...especially past users.

Re: I do not want the TurboTax Assist & Review Deluxe, how do I remove it

LeighnAbby — Sun, 19 Apr 2026 16:12:52 GMT

I am having the same issue as well. $150 per return and I'm an accountant FFS. Seriously considering not using turbotax again, as this is a serious scam. There was no option to downgrade from the self-employment income module I had to use last year, but wan not required this year. Terrible product.

Re: I do not want the TurboTax Assist & Review Deluxe, how do I remove it

TurboTax_Susan — Sun, 19 Apr 2026 17:39:21 GMT

@LeighnAbby If you transfer a return from the previous year, it will start off with whatever version you used in that year. You have the option to change it by selecting "See all TurboTax Products".