topic Re: how can i fix the puppy error? in Getting started

how can i fix the puppy error?

tjdud2119 — Sun, 01 Mar 2026 11:02:59 GMT

hi. i got this message since yesterday.

This should not have happened. Don't worry - your data has been saved.

Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it.

Maybe the puppy helps, but you're probably mad and we're already hard at work fixing it.

Please check back again soon. We should resolve this quickly.

You can also contact our support team at https://support.turbotax.intuit.ca/contact/

Thanks for your patience,

The TurboTax Team

i tried different devises, browers and deleted cookies several times.

but unfortuantely same page.

i even paid for deluxe.

thanks.

Re: how can i fix the puppy error?

TurboTax_Susan — Sun, 01 Mar 2026 21:46:34 GMT

What were you trying to do or what page were you on when you got this error? Are you currently outside of Canada?

Re: how can i fix the puppy error?

tjdud2119 — Mon, 02 Mar 2026 00:37:10 GMT

I've finished all the work and tried to download the t1 pdf.
I'm currently located outside of Canada.
but I still get the same screen when I try it with a VPN.

Re: how can i fix the puppy error?

TurboTax_Susan — Mon, 02 Mar 2026 00:50:08 GMT

We've reported this issue to our development team, and they are looking into it. There's no ETA at the moment, but we will update this thread when we get any news.