topic Re: Cannot pay for Assist & Review because payment panel won't accept month in Getting started

Cannot pay for Assist & Review because payment panel won't accept month

jbs1 — Sat, 07 Mar 2026 03:44:13 GMT

Hello! I am using TurboTax Premier Windows Desktop Download (Canada). When I go to the payment panel to purchase Assist & Review for $75, in the credit card section, the pull-down for MONTH only goes to 10. It won't scroll further and I need 11 (November). I tried shrinking the font size in TurboTax and then shrinking the resolution on my screen from 1920 x 1080 to 2560 x 1440 but nothing works. Please help - I really want to get going with Assist & Review. Thanks in advance Bruce

Re: Cannot pay for Assist & Review because payment panel won't accept month

TurboTax_Susan — Sun, 08 Mar 2026 18:10:57 GMT

Please try clicking in the month box and using the arrow keys to select the month.

If you are still not able to resolve this issue, please contact our phone support team for more assistance.

Re: Cannot pay for Assist & Review because payment panel won't accept month

jbs1 — Mon, 09 Mar 2026 14:37:12 GMT

Clicking in the month box and then using arrows did NOT work. I have tried this previously. Using the arrow keys only allowed me to scroll to last displayed month which was 10. It looked like the frame for the scroll box extended outside the active windows window and therefore it could not be scrolled to or arrowed to. I had to use a different credit card with an expiry date < 10 in order to proceed.

Re: Cannot pay for Assist & Review because payment panel won't accept month

TurboTaxBrenda — Mon, 09 Mar 2026 15:17:45 GMT

Thank you for your feedback, and we will be looking into this.