topic why is it charging for one time assist at checkout when I only used the help screen in Getting started

why is it charging for one time assist at checkout when I only used the help screen

dxyoung — Mon, 09 Mar 2026 16:01:05 GMT

Re: why is it charging for one time assist at checkout when I only used the help screen

TurboTaxAniqua — Mon, 09 Mar 2026 18:38:11 GMT

Could you please confirm the version of TurboTax Online you're using? Is there an Expert Assist label besides the product name on the left-hand panel?

If it does and you have not used any expert services, please call us for further assistance with this issue. To reach our phone support team, go to https://support.turbotax.intuit.ca/contact/.

After you enter some basic information about your problem, the page will provide you with the phone number for the team that can help you the most.

Thank you for choosing TurboTax.

Re: why is it charging for one time assist at checkout when I only used the help screen

dxyoung — Thu, 12 Mar 2026 10:31:29 GMT

On this issue I've contacted support twice. I was given a link to provide details but there has been no confirmation of a refund. It is easy for TurboTax to figure out and validate my issue

Dave

Re: why is it charging for one time assist at checkout when I only used the help screen

TurboTaxBrenda — Thu, 12 Mar 2026 14:17:32 GMT

Can you please send us a screenshot or picture of the payment page showing the one-time assist? Did you already pay for your software, which included the one-time assist?

Re: why is it charging for one time assist at checkout when I only used the help screen

dxyoung — Thu, 12 Mar 2026 15:54:08 GMT

Good morning Brenda, I've paid for the online version of self employed which worked out pretty well. As well, here is a copy of my invoice.

(Your invoice was sent in the public forum so I deleted it.)

Thanks
Dave

Re: why is it charging for one time assist at checkout when I only used the help screen

TurboTaxBrenda — Thu, 12 Mar 2026 16:03:38 GMT

Your refund has been submitted and you should see your refund within 2-3 weeks depending on which Credit card you use.

Thank you for choosing TurboTax.