topic Re: Transferring turbotax program to new computer. Installed on new computer but will not accept ... in Getting started

Transferring turbotax program to new computer. Installed on new computer but will not accept license code. Message says license code already been used. What do I do?

projects-dmart-n — Sat, 17 Feb 2024 20:15:21 GMT

Re: Transferring turbotax program to new computer. Installed on new computer but will not accept ...

TurboTax_Susan — Sat, 17 Feb 2024 20:26:38 GMT

Please contact our phone support at 1-888-829-8608 as they will be better able to assist you.

Currently they are available Monday through Friday 9 AM to 6 PM ET. But after NETFILE opens on February 19th, they will be open 7 days a week, 9 AM to midnight ET.

Re: Transferring turbotax program to new computer. Installed on new computer but will not accept ...

toronto_2025 — Tue, 28 Jan 2025 19:12:46 GMT

There are no humans at the [phone number removed]. A robotic voice says "we have information regarding your question - do you want it to be texted or e-mailed" and when you answer, it disconnects.

Re: Transferring turbotax program to new computer. Installed on new computer but will not accept ...

TurboTaxAniqua — Tue, 28 Jan 2025 20:32:18 GMT

@toronto_2025 Our phone lines are open and they are working. You can call customer support at 1-888-829-8608.

During tax season (from CRA NETFILE opening (February 24, 2025) to the regular filing deadline (April 30, 2025), we're available 7 days a week during these hours:

9 AM to midnight ET for English support
9 AM to 9 PM ET for French support

During the rest of the year (up until February 23, 2025, and from May 1, 2025 to mid-February 2026, we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.

Re: Transferring turbotax program to new computer. Installed on new computer but will not accept ...

user17713466261 — Tue, 17 Feb 2026 16:44:40 GMT

Just say you want to talk to a customer service rep. It will get you a person.

Re: Transferring turbotax program to new computer. Installed on new computer but will not accept ...

Aarknoid — Wed, 18 Mar 2026 16:02:46 GMT

I called the number and waited on hold for an hour to be told , its been installed 3 times, they couldn't tell me where or what pc's just somehow 2 pc had used 3 license. I was given the option to purchase another license.. useless. There has to be something that can be done as all 3 of the licenses are tired to a a set number of returns , why does it matter if its on 3 or 4 or...

Re: Transferring turbotax program to new computer. Installed on new computer but will not accept ...

TurboTaxAniqua — Wed, 18 Mar 2026 23:18:16 GMT

@Aarknoid The maximum number of installations for TurboTax desktop is three. It cannot be installed a fourth time if it has already been used three times. Furthermore, we are unable to reset the license code.