Assist and review option selected, but later program crashed

user17739407354 — Thu, 19 Mar 2026 17:27:29 GMT

I paid out of my credit card for assist & review, then allowed the software to contact CRA for income information. This took a long time to the point where the window dimmed, indicating the program was about to crash. I restarted the program, and now while I have purchased Assist & Review, with an emailed receipt to prove it, it is now asking me to pay again for the service after re-running TurboTax Standard (desktop version).

The order number on the receipt is TTDNA296735499

Re: Assist and review option selected, but later program crashed

TurboTaxAniqua — Thu, 19 Mar 2026 19:23:16 GMT

Please contact our phone support for assistance in resolving this issue.

During tax season (from CRA NETFILE opening to the regular filing deadline (April 30th), we're available 7 days a week during these hours:

9 AM to midnight ET for English support
9 AM to 9 PM ET for French support

Thank you for choosing TurboTax.

topic Assist and review option selected, but later program crashed in Getting started

Assist and review option selected, but later program crashed

Re: Assist and review option selected, but later program crashed