topic Re: Unable to see messages from accountant with Full Service Deluxe 2025 in Getting started

Unable to see messages from accountant with Full Service Deluxe 2025

grimms — Fri, 20 Mar 2026 00:28:03 GMT

Just got off our call with the accountant (very nice and helpful BTW) to prepare our 2025 taxes and they mentioned they would send us questions through chat. I couldn't see where that was on my screen. She sent a test message but we didn't see anything.

Laptop with Windows 11, running latest Chrome browser.

Went into settings and allowed pop-ups.

I did get an e-mail saying there's a message waiting for me. I clicked the link and signed in but this is all I see. I have no idea what the message says.

Re: Unable to see messages from accountant with Full Service Deluxe 2025

TurboTax_Susan — Fri, 20 Mar 2026 00:35:13 GMT

Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please let us know and we'll get someone from the Full Service team to call you.

Re: Unable to see messages from accountant with Full Service Deluxe 2025

grimms — Fri, 20 Mar 2026 02:34:26 GMT

Thanks for the quick response. I just tried using Microsoft Edge and it looks exactly the same as it does in Google Chrome.

Would it be possible to have a call tomorrow sometime after 10am Eastern time?

Re: Unable to see messages from accountant with Full Service Deluxe 2025

TurboTaxAniqua — Fri, 20 Mar 2026 13:43:38 GMT

I've just sent you a call-back request, as suggested by my colleague Susan. The Tax Expert's SLA for a callback is 72 hours. I mentioned your preferred time, as requested. They will get in contact with you. Thanks.

Re: Unable to see messages from accountant with Full Service Deluxe 2025

grimms — Fri, 20 Mar 2026 14:16:43 GMT

Lindy just called and we worked through the issue. Chat is now working for me, thank you!

Re: Unable to see messages from accountant with Full Service Deluxe 2025

TurboTaxAniqua — Fri, 20 Mar 2026 15:59:12 GMT

We're glad to hear that; thanks for the update!

Re: Unable to see messages from accountant with Full Service Deluxe 2025

user17750791201 — Wed, 01 Apr 2026 21:33:13 GMT

@Op, WHAT WAS THE SOLUTION? POST THE SOLUTION, OMG.

Re: Unable to see messages from accountant with Full Service Deluxe 2025

TurboTaxAniqua — Wed, 01 Apr 2026 21:50:58 GMT

@user17750791201 What issue are you facing? What error message are you getting?

Re: Unable to see messages from accountant with Full Service Deluxe 2025

user17750791201 — Wed, 01 Apr 2026 22:35:38 GMT

Unable to see messages from accountant with Full Service. I receive the "view tax expert message pop-up", I clock on open/view, then nothing. No pop up, nothing, no message.

Re: Unable to see messages from accountant with Full Service Deluxe 2025

TurboTaxAniqua — Wed, 01 Apr 2026 23:08:53 GMT

@user17750791201 Please clear your browser cache (or use a different browser) and try again. I've just sent you a call-back request, as suggested by my colleague Susan. The Tax Expert's SLA for a callback is 72 hours. They will contact you directly.

Re: Unable to see messages from accountant with Full Service Deluxe 2025

user17750791201 — Wed, 01 Apr 2026 23:51:31 GMT

Thanks.

Prior, I completed the clear browser cache (and used a different browser)...no luck. Thank you

Re: Unable to see messages from accountant with Full Service Deluxe 2025

TurboTaxAniqua — Thu, 02 Apr 2026 12:02:35 GMT

@user17750791201 Thank you for the update. The full service department will contact you to resolve this issue.