why won't my license code to activate my turbo tax work? Purchased at costco last month

lysiane — Mon, 06 Apr 2026 19:21:54 GMT

Every time I try to activate my turbo tax using the license code inside the box I get an error saying "Something went wrong - try re-entering your code".

Re: why won't my license code to activate my turbo tax work? Purchased at costco last month

TurboTax_Susan — Mon, 06 Apr 2026 19:36:57 GMT

First, please make sure that you have purchased the right product. The codes for TurboTax Do It Yourself (Online) will not work with TurboTax Desktop & vice-versa.

If you have bought TurboTax Do It Yourself (Online), please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Do It Yourself (Online), how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the current TurboTax Desktop edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?

If you are still not able to resolve your code issue, please contact our phone support team phone support team for more assistance.

topic why won't my license code to activate my turbo tax work? Purchased at costco last month in Getting started

why won't my license code to activate my turbo tax work? Purchased at costco last month

Re: why won't my license code to activate my turbo tax work? Purchased at costco last month