topic I attempted to file my tax return online via NetFile, but I received an error (Code 15) stating that my account is locked. in Getting started

I attempted to file my tax return online via NetFile, but I received an error (Code 15) stating that my account is locked.

user17764604321 — Fri, 17 Apr 2026 21:40:15 GMT

I attempted to file my tax return online via NetFile, but I received an error (Code 15) stating that my account is locked. So how can I do

TurboTax_Susan — Fri, 17 Apr 2026 21:54:13 GMT

Please contact the Canada Revenue Agency (CRA) and request that your NETFILE account be unlocked.

If you are in Canada or the United States, you can call the CRA at 1-800-959-8281. If you are elsewhere, you can call 613-940-8495.