topic Re: How do I download turbotax from 2018, 2019, 2020? I have the installation code and original email. Download link does not work. in Getting started

How do I download turbotax from 2018, 2019, 2020? I have the installation code and original email. Download link does not work.

amcfenn — Mon, 01 Apr 2024 00:46:25 GMT

I purchased TurboTax 2018, 2019, 2020 and filed one return. I now need to file additional returns. The download link in the original email no longer works. How do I access it?

Re: How do I download turbotax from 2018, 2019, 2020? I have the installation code and original e...

TurboTax_Susan — Mon, 01 Apr 2024 00:55:00 GMT

You can download older versions of TurboTax CD/download edition here: Where can I download the CD/download edition of TurboTax?

Re: How do I download turbotax from 2018, 2019, 2020? I have the installation code and original e...

dorabelle1950 — Wed, 03 Apr 2024 16:58:45 GMT

I have downloaded and paid over $700 for Business tax 2018/2019, 2020/2021 and 2022/2023

i have completed all of the returns now Intuit has blocked me from filing! What is the issue I need a resolution ASAP!

Re: How do I download turbotax from 2018, 2019, 2020? I have the installation code and original e...

TurboTaxGinette — Wed, 03 Apr 2024 17:13:08 GMT

What is the error you are getting? Do you mean you cannot Netfile?

Please see the Restrictions link as per the Canada Revenue Agency.

Thank you for choosing TurboTax.

Re: How do I download turbotax from 2018, 2019, 2020? I have the installation code and original email. Download link does not work.

IrmaPickens — Mon, 02 Dec 2024 04:07:23 GMT

How do I download turbotax from 2018?

Re: How do I download turbotax from 2018, 2019, 2020? I have the installation code and original e...

TurboTax_Susan — Fri, 07 Feb 2025 00:27:45 GMT

@IrmaPickens Please use this link to download TurboTax Desktop for 2018:

https://intuitglobal.intuit.com/downloads/CanadaTax/2018/dls/TurboTax_2018.exe

Re: How do I download turbotax from 2018, 2019, 2020? I have the installation code and original e...

Castle — Fri, 10 Jan 2025 21:49:09 GMT

Tried to reinstall TT 2018/2019. Entered my Install code. Then a new window popped up telling me to call an Intuit 800 number to get an 'activation code' associate with my install code. called the 800 number and it has been discontinued. also having problem reinstalling TT 2020 - 2022. Different issue. After installing as well as software update, I get a pop up window indicating that the app can't connect to the internet, while the internet is functioning perfectly and even the app update was done. What's up?

Re: How do I download turbotax from 2018, 2019, 2020? I have the installation code and original e...

TurboTax_Susan — Fri, 10 Jan 2025 22:20:05 GMT

@Castle We are aware of this issue, and are working to resolve it ASAP.

Our customer support line is 1-888-829-8608. They are currently available Monday through Friday 9 AM to 6 PM ET for English and French support.

Thank you for choosing TurboTax.

Re: How do I download turbotax from 2018, 2019, 2020? I have the installation code and original e...

AntonS1 — Thu, 06 Feb 2025 23:32:51 GMT

Just called customer support about this same issue regarding the 2018 version I had previously purchased.

During installation I got stuck at the exact same screen as the person above. Online activation was unsuccessful, and the phone number the popup directed to for phone activation had an automated message stating that the number is no longer supported.

Customer support told me that 2018 is no longer supported, and that even though I had a valid installation key, they were unwilling to help me turn the installation key into an activation key to be able to use the software at all.

As of this date 2025-Feb-06, on

https://turbotax.intuit.ca/tax/software/prior-year-taxes

You can pay for and download past years 2023, 2022, 2021, 2020, 2019, and including 2018.

How are you currently selling a product that you are not willing to support?

Re: How do I download turbotax from 2018, 2019, 2020? I have the installation code and original e...

TurboTax_Susan — Fri, 07 Feb 2025 00:38:11 GMT

@AntonS1 Have you made sure that there's no security/anti-malware software blocking TurboTax Desktop? Ex: Windows Defender, Norton, McAfee etc... You may need to add TurboTax as an exception, or temporarily disable the software while you activate the program.

You can also try to force TurboTax to retry online activation using the following steps;

Go to the path "C:\ProgramData\Intuit Canada\tt2018\"
Delete TTConfig.ini file
Launch TurboTax 2018
It will ask you to enter the License code - enter it and try to activate again.

Re: How do I download turbotax from 2018, 2019, 2020? I have the installation code and original e...

AntonS1 — Fri, 07 Feb 2025 00:59:29 GMT

Using Windows 11 with default firewall and antivirus.

Temporarily disabled the firewall and added the whole TurboTax 2018 installation folder to windows defender exclusion list.

Deleted TTConfig.ini from the ProgramData folder.

Relaunched TurboTax 2018

Reentered the Installation keycode

Attempted to activate, same screens popped up directing to phone activation.

Thanks for the reply, still stuck on the activation.

Re: How do I download turbotax from 2018, 2019, 2020? I have the installation code and original e...

TurboTax_Susan — Fri, 07 Feb 2025 01:10:14 GMT

@AntonS1 If you would like I can put in a call back request for someone to help you further with this issue. Would you prefer to be called back in the AM or the PM?

Re: How do I download turbotax from 2018, 2019, 2020? I have the installation code and original e...

AntonS1 — Fri, 07 Feb 2025 04:26:26 GMT

Early PM, thank you.

Re: How do I download turbotax from 2018, 2019, 2020? I have the installation code and original e...

TurboTax_Susan — Fri, 07 Feb 2025 18:48:08 GMT

@AntonS1 I have made the request for someone to call you. They usually will call within 24 business hours, and their hours are 9 am to 6 pm (EST) Mon-Fri.

Re: How do I download turbotax from 2018, 2019, 2020? I have the installation code and original e...

AntonS1 — Wed, 05 Mar 2025 01:06:53 GMT

Unfortunately I was unable to answer my phone for the call back.

However I was able to resolve my activation issue today by calling customer support.

I was directed to a support link (updated three weeks ago, thanks!)

https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/install-products/trouble-licence-code-cd-down[product key removed]ss/L4whrjaCp_CA_en_CA?uid=m7v767m5

The tool in the support link for 2018 and earlier worked for me with a valid Installation Key I had with the original installation cd.

Re: How do I download turbotax from 2018, 2019, 2020? I have the installation code and original e...

TurboTaxBrenda — Wed, 05 Mar 2025 13:31:01 GMT

Great to hear that you were able to resolve your activation issue 🙂

Thank you for choosing TurboTax

Re: How do I download turbotax from 2018, 2019, 2020? I have the installation code and original email. Download link does not work.

CYCRL — Sun, 20 Apr 2025 03:23:18 GMT

I forgot the installation code for year 2019

Re: How do I download turbotax from 2018, 2019, 2020? I have the installation code and original e...

TurboTaxAniqua — Mon, 21 Apr 2025 18:03:49 GMT

@CYCRL Did you buy it directly from Intuit, or was it a retail purchase?

Re: How do I download turbotax from 2018, 2019, 2020? I have the installation code and original email. Download link does not work.

robichar — Sat, 25 Apr 2026 13:21:38 GMT

: How do I download turbotax from 2018, 2019, 2020?