topic I was charged for TurboTax Live Assist when I never asked for it. I was expecting a choice and couldn't back up. Can't talk to anyone, I only get Automated service! in Getting started

I was charged for TurboTax Live Assist when I never asked for it. I was expecting a choice and couldn't back up. Can't talk to anyone, I only get Automated service!

ajwojeck — Fri, 01 May 2026 13:05:51 GMT

I can't go back to that page but it had the assist on the right; I clicked on the left.

Re: I was charged for TurboTax Live Assist when I never asked for it. I was expecting a choice an...

TurboTaxAniqua — Fri, 01 May 2026 13:24:11 GMT

I see that you chose TurboTax Assist & Review Deluxe Online 2025 and have never used expert help services. Please check your community inbox; I sent you a private message. I hope I was able to help you with this problem.

Thank you for choosing TurboTax.

Re: I was charged for TurboTax Live Assist when I never asked for it. I was expecting a choice an...

ajwojeck — Mon, 04 May 2026 10:57:35 GMT

I did receive a credit. Thank You