topic Re: Persistent Error Message in Getting started

Persistent Error Message

BenGreene — Wed, 29 Apr 2026 21:57:18 GMT

Just as I was ready to complete my taxes and file, I began to get the message below, now four or five days ago. I phoned and spoke to someone who spent a lot of time trying to solve the problem. He finally told me he would talk to the tech team. Three-five minutes later, he said that other customers were experiencing the same thing, and that I should receive an e-mail on Sunday or Monday. It is now Wednesday: no email, and the same problem keeps occurring. I am extremely exasperated with Turbo Tax. I spent many hours preparing the taxes to be filed. (Furthermore, it is difficult to find ways to email you.) I feel like the hours I have spent trying to RESOLVE the problem should result in some financial consideration from TurboTax, but most of all I want to BE ABLE TO ACCESS THE WORK I'VE DONE AND BE FINISHED WITH IT! Please A) Resolve this problem and B) contact me SOON to let me know I can get the job over with.

This should not have happened. Don't worry - your data has been saved.

Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it.

Maybe the puppy helps, but you're probably mad and we're already hard at work fixing it.

Please check back again soon. We should resolve this quickly.

You can also contact our support team at https://support.turbotax.intuit.ca/contact/

Thanks for your patience,

The TurboTax Team

Re: Persistent Error Message

TurboTaxAniqua — Thu, 30 Apr 2026 16:32:08 GMT

This issue is currently being investigated, and I have linked your account to the ongoing investigation. Our investigation team is actively working to resolve this; once it is resolved, you will receive an email confirmation. We appreciate your patience as we work on this.

Re: Persistent Error Message

BenGreene — Fri, 01 May 2026 23:04:55 GMT

I appreciate that you're looking into this. Please let me know as soon as it's resolved. I'd prefer a direct email that lets me know that. Today I received an email offer for 20% off if I complete my return by May 3rd. However, I still can not do so, since the error is NOT resolved, and has been ongoing for about a week. At the very LEAST, I expect that discount, and honestly, I feel you should go further than that. The error message indicates that this problem is on your end. I have a tax return hanging in the balance.

I am extremely glad that I took a picture of what my wife owes and what my expected return is. Therefore, I was able to submit her payment to the CRA, though of course without filing our taxes, as all the work I put into it is stored in your system, inaccessible to me. (This work involves some complexity, and I spent many hours on it.)

Re: Persistent Error Message

TurboTaxBrenda — Mon, 04 May 2026 15:03:40 GMT

Are you using Google Chrome?

Re: Persistent Error Message

BenGreene — Mon, 04 May 2026 17:48:01 GMT

I used Safari without any troubles the entire time I was preparing our return. This problem only emerged at the end. When I phoned for support, the advisor suggested I try Chrome. I did so but received the same sort of error message.

I tried using Chrome again just now and got the same error message. The problem persists, no matter which of those two browsers I use. Here is the message again in case you are not as intimately familiar with it as I am. The part that says "It rarely happens" has begun to seem ironic to me, but not nearly so much as "We should resolve this shortly." Is there not a way you could simply send me a file with all of my saved information?

I don't have a lot of time to phone you today, but I intend to do so in the next couple of days. What is the quickest way to get in touch with someone who might actually help me?

Once again, here's that huge hit once again topping the charts and standing between me and my refund:

This should not have happened. Don't worry - your data has been saved.

Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it.

Maybe the puppy helps, but you're probably mad and we're already hard at work fixing it.

Please check back again soon. We should resolve this quickly.

You can also contact our support team at https://support.turbotax.intuit.ca/contact/

Thanks for your patience,

The TurboTax Team

Copyright © Intuit Canada ULC, 2002-2026. All rights reserved.

Re: Persistent Error Message

TurboTaxBrenda — Mon, 04 May 2026 19:15:48 GMT

Have you tried signing out of your account, then signing back in? Did you try to start a new return to see if the same issue occurs?

Re: Persistent Error Message

BenGreene — Mon, 04 May 2026 19:40:36 GMT

Yes, I have tried signing out and then signing back in.

I just tried starting a new return, which does work. However, when I then switch to the saved return I wish to complete, then the error message appears again. But if your solution is for ME to input all the information I have already entered, then I am NOT satisfied. Ours is a complex return, with rental income, etc. I know that you have that data somewhere. It would take quite a while to do it all again. Can YOU not access it?

Re: Persistent Error Message

BenGreene — Mon, 04 May 2026 19:41:05 GMT

By the way, simply signing out and signing back in does not solve the problem.

Re: Persistent Error Message

BenGreene — Mon, 04 May 2026 19:43:05 GMT

I also find it ridiculous that I am "earning" badges, when what I really want to earn is a way to complete my return that does NOT involve painstakingly re-submitting all of this info. I mean, who's to guarantee that I won't run into the same problem once I'm ready to submit?

Re: Persistent Error Message

TurboTaxBrenda — Mon, 04 May 2026 20:43:10 GMT

I have sent you a private message.