topic Re: Is this Computer bug or TurboTax is not good at math? in Importing your data

Is this Computer bug or TurboTax is not good at math?

Tamacat — Sat, 22 Feb 2025 21:43:57 GMT

Error message comes back even I entered correctly. Is this computer bug?

>The sum of box 52 and box 53 (T3) must equal the total capital gain or loss in box 21 of your T3 slip. Please review your imported data.<

I entered same number made made sure 52 + 53 = 21, still error message appears.

Can I leave as is, then can I NETFILE without problem?

Re: Is this Computer bug or TurboTax is not good at math?

TurboTax_Susan — Sat, 22 Feb 2025 22:38:40 GMT

There are two box 52s & two box 53s on the 2024 T3. One set is for before June 25, 2025, and one set is for after June 25, 2025. The sum of Total Capital Gains box 52 for before June 2024 and Total Capital Gains box 53 for after June 2024 have to equal to what is in box 21. And your Foreign Capital Gains can't be more than your Total Gains.

When you enter your Foreign Capital Gains, you have to make sure it goes in the box that matches the period - before or after June 25. If you put a Total Capital Gains amount in box 52 (before June 2024) but then put Foreign Capital Gains in Box 53 (after June 2024), you'll get an error because your Foreign Capital Gains for that period is higher than your Total Capital Gains for that period.

Re: Is this Computer bug or TurboTax is not good at math?

Tamacat — Sun, 23 Feb 2025 00:09:51 GMT

Thank you for replying.

21 Total capital gain 1,557.80

52 Foreign Capital gains before June 25, 2024 817.22

52 Total Capital gains before June 25, 2024 817.22

53 Foreign Capital gains after June 24, 2024 740.58

53 Total Capital gains after June 24, 2024 740.58

Still get errors.

Do you find anything wrong?

Re: Is this Computer bug or TurboTax is not good at math?

TurboTax_Susan — Sun, 23 Feb 2025 00:26:45 GMT

When I use your numbers, it works for me. I only get an error about the source country because I haven't put one in.

Please clear your browser cache (or use a different browser) and try again. You can also try deleting the T3 and then re-entering it.

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 as they will be better able to assist you. They can look at the return with you to see what's going on.

During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:

9 AM to midnight ET for English support
9 AM to 9 PM ET for French support

During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.

Re: Is this Computer bug or TurboTax is not good at math?

Tamacat — Sun, 23 Feb 2025 00:42:35 GMT

Thank you. I will do all you suggested.

Re: Is this Computer bug or TurboTax is not good at math?

277rt — Sun, 23 Feb 2025 20:11:24 GMT

Have only 1 Box 52 and 53 on T3. Have tried to enter same numbers for each but still get error message

Re: Is this Computer bug or TurboTax is not good at math?

Tamacat — Sun, 23 Feb 2025 20:20:51 GMT

I clear the cache, start a new return, still get same error message when in reviewing step.

If I ignore this error message, will it be a problem when NETFILE?

Re: Is this Computer bug or TurboTax is not good at math?

277rt — Sun, 23 Feb 2025 20:23:53 GMT

I did same & same result. Was also wondering about Netfile. Have call w them tomorrow

Re: Is this Computer bug or TurboTax is not good at math?

Tamacat — Sun, 23 Feb 2025 20:37:40 GMT

I will, too.

Please share the answer.

Thank you.

Re: Is this Computer bug or TurboTax is not good at math?

277rt — Sun, 23 Feb 2025 21:02:10 GMT

Will do

Re: Is this Computer bug or TurboTax is not good at math?

Tamacat — Mon, 24 Feb 2025 18:08:58 GMT

I talked to technical support lady for more than 2 hours over cobrowse. Still we didn't solve the problem. Looks like very complicated issues. I am doing my husband's return, entered same kind of amount box 52,53, 21 with no problem.

I asked if I can NETFILE with this error message, she said yes, but not sure about consequences. She will get back to me by tomorrow.

Re: Is this Computer bug or TurboTax is not good at math?

277rt — Mon, 24 Feb 2025 19:50:25 GMT

Interesting. Guy I talked to said I couldn't NETFILE with error. He was online with their tech support & they indicated that it's a software issue regarding the government's reversal on the Capital Gains tax increase they announced last year. If you remember, they just announced a delay in its implementation recently & Turbo Tax hasn't updated the software yet. Makes sense to me as the initial increase came into effect right around the end of June last year. Hence the 2 dates (before & after June 24 & 25). My guy said they will fix & send notice out.

Re: Is this Computer bug or TurboTax is not good at math?

Tamacat — Mon, 24 Feb 2025 20:19:56 GMT

Your guy and my lady have different ideas. I would like to go with your guy. Makes more sense.

I don't know why my husband's is OK but not mine. We have similar numbers in T3. So not everybody gets this glitch.

I created new account and started new fresh return, came out with same error.

Always something goes wrong in beginning of tax season.

Thank you for sharing your experience.

Re: Is this Computer bug or TurboTax is not good at math?

277rt — Mon, 24 Feb 2025 20:54:20 GMT

NP. Never thought of trying a new return. I'll be patient & wait it out.

Thanks for the info & good luck

Re: Is this Computer bug or TurboTax is not good at math?

christianedesch — Wed, 12 Mar 2025 18:00:04 GMT

I have the same problem with my T3s.

Just called Turbotax and it's a known issue. They say it should be fixed within a week or so.

Re: Is this Computer bug or TurboTax is not good at math?

277rt — Wed, 12 Mar 2025 18:16:30 GMT

Yep. Was told fix coming 3rd week in March

Re: Is this Computer bug or TurboTax is not good at math?

TurboTaxAniqua — Fri, 14 Mar 2025 15:23:14 GMT

@christianedesch if it is related to Capital gains or loss: Schedule 3 is still locked by CRA and not finalized by CRA yet. Please refer to this link Why does TurboTax say my forms are locked or haven't been finalized?

We do not have any ETA on this yet but as soon a these forms gets finalize we will be updating them in TurboTax for an accurate calculations.

We appreciate your patience.

Re: Is this Computer bug or TurboTax is not good at math?

buckets — Tue, 18 Mar 2025 21:34:46 GMT

Have you got an answer yet. I am getting the same error for one of my T3 slips.

Re: Is this Computer bug or TurboTax is not good at math?

277rt — Tue, 18 Mar 2025 21:56:22 GMT

Supposed to be this week but CRA says by month end on their end. No idea what TurboTax has to do.

Re: Is this Computer bug or TurboTax is not good at math?

buckets — Tue, 18 Mar 2025 23:04:16 GMT

CRA keeps updating the date. I heard that it was supposed to be March 15; now the website says a few weeks. At least they have extended the date to file without penalty (if you have Capital gains) to June 2, so we have a little more time.