topic Re: Auto fill from CRA not working in Importing your data

Auto fill from CRA not working

Marjo362 — Mon, 10 Mar 2025 19:20:06 GMT

I have tried different browsers, clearing cache, etc and nothing is working. I would really like to file my taxes. I keep getting this error message:

Error—ERR.021

We cannot proceed with your request.

for help.

When contacting us, provide this message number. Have your individual tax return on hand and be prepared to answer additional questions.

Re: Auto fill from CRA not working

Delphision — Tue, 11 Mar 2025 01:37:21 GMT

Error 21 relates to your Netfile access code. It can be found just under the date on your Notice of Assessment. It changes every year. Check that to ensure you have the correct access code.

Re: Auto fill from CRA not working

Marjo362 — Tue, 11 Mar 2025 14:53:43 GMT

I usually sign in with a sign in partner, my bank.

Now I am getting this message:

Sorry, this is not allowed (Error
403)

You have requested a Web page or resource that you aren't allowed to access. What next?

Return to the ;
Return to the ; or
and we'll help you out.

Re: Auto fill from CRA not working

TurboTaxAniqua — Tue, 11 Mar 2025 22:39:57 GMT

That error is from CRA's end. Please try it at a later time. We also suggest clearing cookies and cache or try using a different browser.

Re: Auto fill from CRA not working

mcg866302 — Mon, 07 Apr 2025 19:57:29 GMT

I cleared the cache and browsing history....first tried edge...then Chrome...then downloaded Firefox....at least 4 times each way...called CRA...they said the issue may be I need a capcha reader...downloded one of them....NOTHING works for access. Using McAfee software....very frustrated.

Re: Auto fill from CRA not working

TurboTaxAniqua — Tue, 08 Apr 2025 15:02:43 GMT

@mcg866302 AFR is currently unavailable at this moment, but it will be restored. Our development team is working on it. We appreciate your patience!

Re: Auto fill from CRA not working

FoxyPinch — Tue, 08 Apr 2025 19:35:12 GMT

I also have same problems...I get error code:

Error—ERR.221

I tried clearing cookies and cache or try using a different browser, signing in via Bank

I am afraid if try login too many times CRC will lock me out

Re: Auto fill from CRA not working

TurboTaxAniqua — Wed, 09 Apr 2025 15:07:45 GMT

@FoxyPinch An outage for CRA Autofill was reported. Is it now functioning for you?

Re: Auto fill from CRA not working

FoxyPinch — Wed, 09 Apr 2025 17:05:05 GMT

I tried again but I still get same error message:

"Error—ERR.021

Re: Auto fill from CRA not working

TurboTaxAniqua — Thu, 10 Apr 2025 14:25:46 GMT

@FoxyPinch That error is from the CRA side and not from TurboTax.

Re: Auto fill from CRA not working

phchfruk1 — Sun, 13 Apr 2025 22:03:47 GMT

I don't get an error message but Turbotax is stuck "waiting for data". I had connected to CRA using a login partner.

Is this the same issue as reported above?

Re: Auto fill from CRA not working

Anonymous — Tue, 15 Apr 2025 16:17:55 GMT

@phchfruk1 We made some verifications and Auto-Fill should work properly, on both versions, TurboTax Online and Desktop.

We invite you to try again.

Thank you for choosing TurboTax.

Re: Auto fill from CRA not working

Arnold Porter — Sat, 26 Apr 2025 19:36:24 GMT

I just tried using Turbo Tax Online 2024 to access my CRA account tax slips and received ERR.021 from the CRA website. Is there a work around or fix for this problem ?

Re: Auto fill from CRA not working

Anonymous — Fri, 02 May 2025 13:00:47 GMT

@Arnold Porter This is an error message generate by CRA access. We suggest you to log in to your CRA My Account and, by example, verify the authorization for TurboTax. With that error code should contact the CRA via phone for assistance and have this fixed.

Contact the Canada Revenue Agency (CRA)

Thank you for choosing TurboTax.

topic Re: Auto fill from CRA not working in Importing your data

Auto fill from CRA not working

Error—ERR.021

Re: Auto fill from CRA not working

Re: Auto fill from CRA not working

Sorry, this is not allowed (Error403)

Re: Auto fill from CRA not working

Re: Auto fill from CRA not working

Re: Auto fill from CRA not working

Re: Auto fill from CRA not working

Error—ERR.221

Re: Auto fill from CRA not working

Re: Auto fill from CRA not working

"Error—ERR.021

Re: Auto fill from CRA not working

Re: Auto fill from CRA not working

Re: Auto fill from CRA not working

Re: Auto fill from CRA not working

Re: Auto fill from CRA not working

Sorry, this is not allowed (Error
403)