topic Re: Issue importing tax information from CRA in Importing your data

Issue importing tax information from CRA

Umo5 — Thu, 02 Apr 2026 05:50:04 GMT

Hello,

I have (7) T3 and (5) T5, but when I try to import them from CRA, Turbotax only imports a single T3 and a single T5. I tried different browser, but no luck. It seems it's only importing the T3/T5 at the top of the list in my CRA account and ignoring the rest.

I did try to import my tax information using another software (Studiotax), and it had no issue importing all of my T3 and T5. So I think Turbotax might be the problem.

Please advise, thank you

I am from QC if that matters, and using Win11, Turbotax Standard Download version 10.01.61 (6002)

Re: Issue importing tax information from CRA

TurboTax_Susan — Sun, 05 Apr 2026 17:59:58 GMT

Please contact our phone support team as they will be able to assist you further.

Re: Issue importing tax information from CRA

user17758515417 — Fri, 10 Apr 2026 20:12:26 GMT

did it work finally ? I have same but with 34 ... documents there Regards

From Quebec , Revenue Quebec fait la même chose ! Avez vous réussi ou on le fait a la main ? Merci

Re: Issue importing tax information from CRA

Umo5 — Fri, 10 Apr 2026 21:15:43 GMT

--- french below

I didn't call because I figured it would be a waste of time to troubleshoot, considering not many people complained about it. I tried reinstalling the software in french and english, then updated to 10.01.71 (7003) version, but it still didn't work.. Anyway, I really didn't want to fill my T3/T5 manually, so I tried Studiotax again, but the interface is really difficult to navigate compared to Turbotax... So i gave up on trying to do my taxes locally and created an account on Wealthsimple Tax (cloud). It's free, so you can try and see if you like. It was so much easier to use. No issue importing my T3/T5 from CRA, they automatically fill the QC part of it, so I didn't need to import from RQ.

Been with Turbotax for 7 years, but last year they made it hard to share with family, and now I have this issue. It was a good run, but I'm done. Gonna go with Wealthsimple from now on.

----

Je n'ai pas appelé parce que je crois que ça aurait été une perte de temps, considérant que je n'ai pas vu d'autres personnes se plaindre du même problème. J'ai essayé de réinstaller en français et en anglais, et aussi updaté à 10.01.71 (7003), mais ça ne marche toujours pas... Je ne voulais vraiment pas remplir à la main mes T3/T5, alors j'ai réessayé Studiotax, mais l'interface est vraiment difficile à utiliser comparé à Turboimpôt... Alors j'ai juste décidé de faire mes impôts sur le cloud et créer un compte sur Wealthsimple Tax. C'est gratuit, alors tu peux essayer et voir si t'aimes. C'était beaucoup plus facile à naviguer, j'ose même dire plus que Turboimpôt. Pas de problème pour importer mes T3/T5 de ARC, et ils remplissent automatiquement la partie QC, alors je n'ai pas eu besoin d'importer de RQ.

J'ai été avec Turboimpôt depuis 7 ans, mais l'année passée ils ont rendu ça plus difficile à partager avec la famille, et maintenant j'ai ce problème. C'est la dernière goutte qui a fait débordé le vase. Désormais je suis avec Wealthsimple

Re: Issue importing tax information from CRA

user17758515417 — Fri, 10 Apr 2026 21:26:28 GMT

Merci beaucoup de votre commentaire

ca m embete le cloud mais au moins ca marche .

je vais surement appeler et perdre mon temps :(

merci

Re: Issue importing tax information from CRA

user17761291370 — Tue, 14 Apr 2026 01:51:51 GMT

I have exactly the same problem. Importation from CRA and Quebec only import 1 or 2 documents out of many clearly available and visible on CRA and Quebec portal.

I have tried Chrome and Firefox. Same result.

No error message, just missing 95% of all documents

Support please advise.

Thanks

Re: Issue importing tax information from CRA

TurboTaxAniqua — Tue, 14 Apr 2026 12:57:12 GMT

@user17761291370 Please contact our phone support team, as they will be able to assist you further.

Re: Issue importing tax information from CRA

jazzzziii — Fri, 17 Apr 2026 18:12:00 GMT

Did you figure it out???

same problem, first time this happens in 10 years, every year some new disaster with this software! imported 3 out of 19 slips. wtf? On another return i have its 200 slips, there better be a good explanation.

Re: Issue importing tax information from CRA

user17761291370 — Fri, 17 Apr 2026 18:42:45 GMT

No, and I had to enter all slips manually.

the only things I received are :

1). “We don't currently have any known issues with AFR/Auto-fill, and I have no way of testing this feature myself. Contact phone support so they can look into this problem for you.”

2). Many many many forum participation badges 🥇🥈🥉🏅(???) for posting this problem that many other people appears to have, but per #1 above, support request a call. When I called, they were closed.

please update if you find a solution.

Re: Issue importing tax information from CRA

jazzzziii — Fri, 17 Apr 2026 19:21:30 GMT

pls find an answer and post it here! we don't have time to call support. CRA import missing slips - whose fault is this? last year CRA messed up, this year all the slips are showing on CRA. why aren't they all coming in, I have 3 out of 19 imported, first time this happens. I have over 200 in another return... ask senior support manager, and post back here is there is any possible way to fix!

Re: Issue importing tax information from CRA

user17758515417 — Fri, 17 Apr 2026 19:28:18 GMT

They are not interested. Its bad . Quality is going down, should be easier from year to year. They put their money in gizmos to advise 🙂 waste of time . Next year we should know what to do . Still issues at 13 days from last day cheers

Re: Issue importing tax information from CRA

TurboTax_Susan — Fri, 17 Apr 2026 21:25:39 GMT

@jazzzziii @user17758515417

Unfortunately, we have no way of testing the auto-fill function here in community, and we also can't see what's happening when you do it on your return. So, to trouble shoot his further, you would need to call phone support, or I can request that someone call you instead.

Re: Issue importing tax information from CRA

user17765145779 — Sat, 18 Apr 2026 12:37:45 GMT

Same problem here. Received only one T5 and one T3. Idem with Revenu Québec.

I reached Intuit on Facebook. As recommended, I changed and tried with 3 different browsers and erased caches and cookies. They finaly answered to fill manually. No expectation that they correct the problem.

I also tried new installations with my and other computers.

I am from QC and using Win11, Turbotax Standard Download version v. 10.01.81 (numéro 8002) .

Re: Issue importing tax information from CRA

user17761291370 — Sat, 18 Apr 2026 13:02:26 GMT

Thanks for reporting your support experience. That is the most useful reply in this thread, confirming that there is a problem for many people.

From my perspective, I suspect a problem related to the quantity of slips or slips coming from multiple sources.

I did my father’s report yesterday on my same software and computer, and with 3 or 4 documents to upload, it did work… but it missed one really important information (Quebec source deduction) that I had to enter manually. Consequently, from this experience, even when it works, could be reliability issues ?