topic Downloadable version of TurboTax 2020 installs but will not start. Event viewer contains an event &quot;The process was terminated due to an unhandled exception&quot; in Self-employed https://turbotax.community.intuit.ca/community/self-employed/discussion/downloadable-version-of-turbotax-2020-installs-but-will-not-start-event-viewer-contains-an-event-the/01/1875423#M9520 Exception Info: System.IO.FileNotFoundException<BR />at Intuit.Ctg.Ttd.Platform.Services.Container.ServicesContainer.Destroy()<BR />at Intuit.Ctg.Ttd.Views.Controllers.ApplicationController.Dispose(Boolean)<BR />at Intuit.Ctg.Ttd.Views.Controllers.ApplicationController.Finalize()<BR /><BR />How can I resolve this, or how can I contact Intuit to get refunded if I can't get it to work. Thu, 04 Feb 2021 23:18:05 GMT cory16 2021-02-04T23:18:05Z Downloadable version of TurboTax 2020 installs but will not start. Event viewer contains an event "The process was terminated due to an unhandled exception" https://turbotax.community.intuit.ca/community/self-employed/discussion/downloadable-version-of-turbotax-2020-installs-but-will-not-start-event-viewer-contains-an-event-the/01/1875423#M9520 Exception Info: System.IO.FileNotFoundException<BR />at Intuit.Ctg.Ttd.Platform.Services.Container.ServicesContainer.Destroy()<BR />at Intuit.Ctg.Ttd.Views.Controllers.ApplicationController.Dispose(Boolean)<BR />at Intuit.Ctg.Ttd.Views.Controllers.ApplicationController.Finalize()<BR /><BR />How can I resolve this, or how can I contact Intuit to get refunded if I can't get it to work. Thu, 04 Feb 2021 23:18:05 GMT https://turbotax.community.intuit.ca/community/self-employed/discussion/downloadable-version-of-turbotax-2020-installs-but-will-not-start-event-viewer-contains-an-event-the/01/1875423#M9520 cory16 2021-02-04T23:18:05Z Re: Downloadable version of TurboTax 2020 installs but will not start. Event viewer contains an e... https://turbotax.community.intuit.ca/community/self-employed/discussion/re-downloadable-version-of-turbotax-2020-installs-but-will-not-start-event-viewer-contains-an-e/01/1878088#M9524 <P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">Please try uninstalling &amp; reinstalling the program using the download from our website. It will not delete any of you saved returns.</SPAN></SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">This FAQ tells you how to<STRONG> uninstall </STRONG>TurboTax CD/Download: <A href="https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-uninstall-turbotax-from-my-computer/00/873416" target="_blank">https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-uninstall-turbotax-from-my-computer/00/873416</A></SPAN></SPAN></P> <P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">This FAQ tells you how to<STRONG> install</STRONG> TurboTax CD/Download: <A href="https://turbotax.community.intuit.ca/community/product-information/help/how-do-i-install-turbotax-for-the-current-tax-year-after-i-download-it-from-the-internet/00/873710" target="_blank">https://turbotax.community.intuit.ca/community/product-information/help/how-do-i-install-turbotax-for-the-current-tax-year-after-i-download-it-from-the-internet/00/873710</A></SPAN></SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">If you are still having issues, please contact our phone support for further assistance. You can get the correct number by using this form: <A href="https://support.turbotax.intuit.ca/contact/" target="_blank">https://support.turbotax.intuit.ca/contact/</A></SPAN></SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size:12pt"><SPAN style="font-family:&quot;Times New Roman&quot;,serif"><SPAN style="font-size:11.0pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">If you bought TurboTax from a retailer (Costco, Staples, etc…) you can use this form to request a refund: </SPAN></SPAN><A href="https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-for-a-turbotax-product/00/873559" target="_blank"><SPAN style="font-size:11.0pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-for-a-turbotax-product/00/873559</SPAN></SPAN></A></SPAN></SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">If you bought TurboTax directly from us, you can message us on social media or contact us by phone to request a refund.</SPAN></SPAN></P> <P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">We are on Facebook at: <A href="https://www.facebook.com/messages/t/TurboTaxCanada" target="_blank">https://www.facebook.com/messages/t/TurboTaxCanada</A></SPAN></SPAN></P> <P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">We are on Twitter at: <A href="https://twitter.com/messages/19496097-385034351" target="_blank">https://twitter.com/messages/19496097-385034351</A></SPAN></SPAN></P> Fri, 05 Feb 2021 18:11:03 GMT https://turbotax.community.intuit.ca/community/self-employed/discussion/re-downloadable-version-of-turbotax-2020-installs-but-will-not-start-event-viewer-contains-an-e/01/1878088#M9524 TurboTaxSusan 2021-02-05T18:11:03Z Re: Downloadable version of TurboTax 2020 installs but will not start. Event viewer contains an e... https://turbotax.community.intuit.ca/community/self-employed/discussion/re-downloadable-version-of-turbotax-2020-installs-but-will-not-start-event-viewer-contains-an-e/01/1889196#M9554 <P>It was installed on a fresh new Windows 10 machine, using the installer downloaded directly from TurboTax so re-installing didn't seem like it was going to solve anything.</P><P>&nbsp;</P><P>But I have found the issue was due to a missing prerequisite, Visual C++ 2010 runtime. So it is now resolved</P> Mon, 08 Feb 2021 03:53:33 GMT https://turbotax.community.intuit.ca/community/self-employed/discussion/re-downloadable-version-of-turbotax-2020-installs-but-will-not-start-event-viewer-contains-an-e/01/1889196#M9554 cory16 2021-02-08T03:53:33Z Re: Downloadable version of TurboTax 2020 installs but will not start. Event viewer contains an e... https://turbotax.community.intuit.ca/community/self-employed/discussion/re-downloadable-version-of-turbotax-2020-installs-but-will-not-start-event-viewer-contains-an-e/01/1889838#M9556 <P>Happy to see the issue was resolved. We appreciate your input and sharing of your solution.</P> <P>Thank you for using TurboTax.</P> Mon, 08 Feb 2021 14:30:25 GMT https://turbotax.community.intuit.ca/community/self-employed/discussion/re-downloadable-version-of-turbotax-2020-installs-but-will-not-start-event-viewer-contains-an-e/01/1889838#M9556 TurboImpotGinette 2021-02-08T14:30:25Z
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topic Downloadable version of TurboTax 2020 installs but will not start. Event viewer contains an event &quot;The process was terminated due to an unhandled exception&quot; in Self-employed
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Exception Info: System.IO.FileNotFoundException<BR />at Intuit.Ctg.Ttd.Platform.Services.Container.ServicesContainer.Destroy()<BR />at Intuit.Ctg.Ttd.Views.Controllers.ApplicationController.Dispose(Boolean)<BR />at Intuit.Ctg.Ttd.Views.Controllers.ApplicationController.Finalize()<BR /><BR />How can I resolve this, or how can I contact Intuit to get refunded if I can't get it to work.
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Downloadable version of TurboTax 2020 installs but will not start. Event viewer contains an event "The process was terminated due to an unhandled exception"
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https://turbotax.community.intuit.ca/community/self-employed/discussion/downloadable-version-of-turbotax-2020-installs-but-will-not-start-event-viewer-contains-an-event-the/01/1875423#M9520
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Exception Info: System.IO.FileNotFoundException<BR />at Intuit.Ctg.Ttd.Platform.Services.Container.ServicesContainer.Destroy()<BR />at Intuit.Ctg.Ttd.Views.Controllers.ApplicationController.Dispose(Boolean)<BR />at Intuit.Ctg.Ttd.Views.Controllers.ApplicationController.Finalize()<BR /><BR />How can I resolve this, or how can I contact Intuit to get refunded if I can't get it to work.
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Re: Downloadable version of TurboTax 2020 installs but will not start. Event viewer contains an e...
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<P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">Please try uninstalling &amp; reinstalling the program using the download from our website. It will not delete any of you saved returns.</SPAN></SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">This FAQ tells you how to<STRONG> uninstall </STRONG>TurboTax CD/Download: <A href="https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-uninstall-turbotax-from-my-computer/00/873416" target="_blank">https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-uninstall-turbotax-from-my-computer/00/873416</A></SPAN></SPAN></P> <P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">This FAQ tells you how to<STRONG> install</STRONG> TurboTax CD/Download: <A href="https://turbotax.community.intuit.ca/community/product-information/help/how-do-i-install-turbotax-for-the-current-tax-year-after-i-download-it-from-the-internet/00/873710" target="_blank">https://turbotax.community.intuit.ca/community/product-information/help/how-do-i-install-turbotax-for-the-current-tax-year-after-i-download-it-from-the-internet/00/873710</A></SPAN></SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">If you are still having issues, please contact our phone support for further assistance. You can get the correct number by using this form: <A href="https://support.turbotax.intuit.ca/contact/" target="_blank">https://support.turbotax.intuit.ca/contact/</A></SPAN></SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size:12pt"><SPAN style="font-family:&quot;Times New Roman&quot;,serif"><SPAN style="font-size:11.0pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">If you bought TurboTax from a retailer (Costco, Staples, etc…) you can use this form to request a refund: </SPAN></SPAN><A href="https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-for-a-turbotax-product/00/873559" target="_blank"><SPAN style="font-size:11.0pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-for-a-turbotax-product/00/873559</SPAN></SPAN></A></SPAN></SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">If you bought TurboTax directly from us, you can message us on social media or contact us by phone to request a refund.</SPAN></SPAN></P> <P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">We are on Facebook at: <A href="https://www.facebook.com/messages/t/TurboTaxCanada" target="_blank">https://www.facebook.com/messages/t/TurboTaxCanada</A></SPAN></SPAN></P> <P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">We are on Twitter at: <A href="https://twitter.com/messages/19496097-385034351" target="_blank">https://twitter.com/messages/19496097-385034351</A></SPAN></SPAN></P>
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Re: Downloadable version of TurboTax 2020 installs but will not start. Event viewer contains an e...
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https://turbotax.community.intuit.ca/community/self-employed/discussion/re-downloadable-version-of-turbotax-2020-installs-but-will-not-start-event-viewer-contains-an-e/01/1889196#M9554
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<P>It was installed on a fresh new Windows 10 machine, using the installer downloaded directly from TurboTax so re-installing didn't seem like it was going to solve anything.</P><P>&nbsp;</P><P>But I have found the issue was due to a missing prerequisite, Visual C++ 2010 runtime. So it is now resolved</P>
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Re: Downloadable version of TurboTax 2020 installs but will not start. Event viewer contains an e...
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<P>Happy to see the issue was resolved. We appreciate your input and sharing of your solution.</P> <P>Thank you for using TurboTax.</P>
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