topic Wrong product in Seniors and students

Wrong product

user17750886233 — Thu, 02 Apr 2026 00:13:28 GMT

When I went to make a payment for my Turbo Tax, the page indicated I got the deluxe version. I wanted just the basic version. I could not change the package, despite what the google search said to do. How do I get a return of the difference? How do I talk to a human?

Re: Wrong product

TurboTaxAniqua — Thu, 02 Apr 2026 16:46:56 GMT

You can call our customer support at 1-888-829-8608.

During tax season (February 24th to May 1st), we're available 7 days a week during these hours:

9 AM to midnight ET for English support
9 AM to 9 PM ET for French support

Thank you for choosing TurboTax.