topic Re: I can't netfile. I keep getting this: On form T1198, line 68519 can't be greater than line 68... in Seniors and students

I can't netfile. I keep getting this: On form T1198, line 68519 can't be greater than line 68518. Additionally, line 68519 can’t be greater than the sum of lines...

richard_stenstrom — Sat, 29 Mar 2025 19:53:07 GMT

10100, 10400, 12799, 12800 and 13000 on your... I know 68519 = 68518 but where do I check the values of all the 10XXX?

Re: I can't netfile. I keep getting this: On form T1198, line 68519 can't be greater than line 68...

TurboTaxAniqua — Tue, 01 Apr 2025 13:45:24 GMT

We are aware of this issue, and our development team is working on a resolution. Once it is resolved, we will update you in this thread. We appreciate your patience.

Re: I can't netfile. I keep getting this: On form T1198, line 68519 can't be greater than line 68...

richard_stenstrom — Tue, 01 Apr 2025 15:00:29 GMT

Thanks for letting me know. I will await your update after it has been fixed. Thanks

Re: I can't netfile. I keep getting this: On form T1198, line 68519 can't be greater than line 68...

ewylie2456 — Wed, 02 Apr 2025 16:45:41 GMT

Was there a resolution to this question?

I am still unable to submit due to the error code for this exact problem

Re: I can't netfile. I keep getting this: On form T1198, line 68519 can't be greater than line 68...

TurboTax_Susan — Sun, 06 Apr 2025 18:33:40 GMT

Please double check what you have entered on the T1198 form.

Line 68518 Total amount (principal and interest) must be the same amount as Line 68519 - Total principal (current and prior years) PLUS Total interest (current and prior years).

Also, Line 68519 - Total principal (current and prior years) must be the same as the total amount of total of boxes 68520 through 68560 added together.

You can see lines 10100, 10400, 12799, 12800 and 13000 on your detailed tax summary.

Re: I can't netfile. I keep getting this: On form T1198, line 68519 can't be greater than line 68...

skelly73 — Tue, 15 Apr 2025 00:11:41 GMT

I am having this same issue. On T1198, line 68519 is the same as line 68518. However, line 68519 is, in fact, greater than the sum of lines 10100, 10400, 12799, 12800 and 13000 because there is no income reported on these lines for the return that I am doing. The only income reported on T1 General is found on lines 11400 and 11500. This software error is preventing me from submitting the tax return electronically which means CRA will not be able to do their manual calculation. Will this error be fixed soon?

Re: I can't netfile. I keep getting this: On form T1198, line 68519 can't be greater than line 68...

TurboTax_Susan — Sat, 19 Apr 2025 22:15:28 GMT

@skelly73 Did you already enter in the T4 or T4A for the payment that was received?

Re: I can't netfile. I keep getting this: On form T1198, line 68519 can't be greater than line 68...

skelly73 — Sun, 20 Apr 2025 03:30:35 GMT

Yes, all income was entered into the tax program. The only income received in 2024 was from CPP disability (T4AP) and a pension (T4A). Neither one of these lines are included in the calculation for income to compare against the qualified lump sum

payment form. This is what is triggering the error message because the amount on the qualified lump sum is greater than the sum of certain lines on the T1 General. This is preventing me from submitting the tax return electronically.

Re: I can't netfile. I keep getting this: On form T1198, line 68519 can't be greater than line 68...

TurboTax_Susan — Sun, 20 Apr 2025 23:46:30 GMT

@skelly73

A T4 and/or T4A for the lump sum needs to be entered on to the return. The T1198 is just a request to take the income from the T4 and/or T4A and use a special tax calculation to tax the retroactive amounts in the way they would have been taxed if you had gotten them in the right year.

Was the T4A that you entered for the lump sum payment, if so, please double check that you've entered the amounts in the correct boxes. If you didn't get a slip for the lump sum, check on CRA's MyAccount to see if there's something there, or contact whoever is issuing the payment to get a copy.

Re: I can't netfile. I keep getting this: On form T1198, line 68519 can't be greater than line 68...

skelly73 — Mon, 21 Apr 2025 12:16:20 GMT

Yes it was entered. It was entered on the T4A(P) line for Canada Pension Disability. This person was approved for the Canada Pension Disability in Aug 2023. It was determined that she was eligible for the Disability Tax Credit back to 2021. This person had been receiving a monthly disability payment from Canada Life since 2021. Since this person now qualified for CPP disability, in January 2024, instead of Service Canada providing a back pay amount to this person who would then have to pay back Canada Life, Service Canada paid back the money to Canada Life in a lump sum on behalf of this person. This amount is captured on a T4A(P) slip which unfortunately makes it seem like the person made 3 times more money than they actually do. This person received a letter from Service Canada detailing the break down of the lump sum money over 3 years: 2021,2022 and 2023. Since the lump sum was reported in Jan 2024, the person has to file it as part of their 2024 taxes but since they do not work, there is no other income to report and this causes as bug to pop up in the Turbo tax and the income reported on lines 10100, 10400, 12799, 12800 and 13000 add to $0 for this person which is less than the amount on line 68519 on form T1198. However if the sum of the lines on T1 General also included T4A(P), then this error could have been averted and I could have electronically submitted the tax file. The income reported for the person is correct but the calculation for the lines listed above do not include the lines that this person had income reported. Can this be fixed ?

Re: I can't netfile. I keep getting this: On form T1198, line 68519 can't be greater than line 68...

Anonymous — Fri, 25 Apr 2025 16:55:56 GMT

@skelly73 The error is triggered because the T1198 is looking for the lump sum income from a T4 or T4A slip. And it is important, it has to be shown as a lump sum on the T-slip.

We suggest you to review the entries on your T1198 to make sure they are included on the T4 or on the corresponding T-slips.

Thank you for choosing TurboTax.

Re: I can't netfile. I keep getting this: On form T1198, line 68519 can't be greater than line 68...

RyanT — Sun, 08 Mar 2026 20:20:53 GMT

Did you ever figure this out

Re: I can't netfile. I keep getting this: On form T1198, line 68519 can't be greater than line 68...

TurboTaxAniqua — Mon, 09 Mar 2026 16:59:21 GMT

@RyanT Have you tried the previously provided solution?

The error is triggered because the T1198 is looking for the lump sum income from a T4 or T4A slip. And it is important; it has to be shown as a lump sum on the T-slip.

We suggest you review the entries on your T1198 to make sure they are included on the T4 or on the corresponding T-slips.

If the issue persists, we suggest you contact our Product Support team. They have access to tools we don't have here in the community, like screenshare, and can investigate this issue for you.

Re: I can't netfile. I keep getting this: On form T1198, line 68519 can't be greater than line 68...

PatrickChiu — Thu, 23 Apr 2026 03:58:26 GMT

I have the same problem, reported to the support team on 18Apr2026, they spent 1.5 hours examining the problem, doing all the things Admin_Susan mentioned, cleared the form, rounded the numbers, still not working. They then got my email and said they would reply my on Mon 20Apr2026. No reply, I reported the problem again. The support agent said someone will email me....nothing rec'd yet, now is evening 22Apr2026. Still cannot Netfile the return due to that error.

The early reply from Anqua which admitted there is an error on their side and then left for good...

Seems like I need to print the return to send by post?!

Re: I can't netfile. I keep getting this: On form T1198, line 68519 can't be greater than line 68...

TurboTaxAniqua — Thu, 23 Apr 2026 13:31:39 GMT

@PatrickChiu That has been fixed. If you are still getting a same error We recommend contacting our product support team by phone.

https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/contact-us/L1h8P3E0x_CA_en_CA?uid=m4j5o7no

They have access to tools we don't have here in the Community, like screenshare, and see the issues to escalate into an investigation if needed.

Feel free to let us know the result.

Re: I can't netfile. I keep getting this: On form T1198, line 68519 can't be greater than line 68...

PatrickChiu — Thu, 23 Apr 2026 14:06:22 GMT

Thanks Aniqua for the quick reply, you're the best.

I still get the same error.

When you say the error is fixed, can you tell me when it was fixed? I encountered this error last Sat 18Apr. I then called the support team, they used "screenshare" to look at the problem, "escalate" the problem and finally told me they need the development team to look at it.

Just FYI, I am using the desktop version, 00.01.81 Build 8002 068G26. I noticed they is no update to the software since I reported the problem. And just to let you know, actually, I have played with the form T1198 with various numbers, no matter what I put it, the same error will pop up at review, hence, there is no way I can Netfile my return as long as I have T1198 entered. I have also entered 0 in all boxes where there should be nothing (hoping it can help clear an uninitialized array in programming term), but still no luck. I tried entering round numbers to avoid precision errors in the calculation of real numbers, no luck. I tried leaving box 68518 blank, no luck, as turbotax calculates the other numbers by itself.

Anyway, I really appreciate your quick reaction and I hope you can confirm the build version I'm using is the most update one and also whether the problem should have been fixed even before Sat 18Apr2026.

Re: I can't netfile. I keep getting this: On form T1198, line 68519 can't be greater than line 68...

PatrickChiu — Thu, 23 Apr 2026 14:08:15 GMT

Hi Richard, is the problem resolved on your side? Can you help provide some insights on how to fix it, please.

Re: I can't netfile. I keep getting this: On form T1198, line 68519 can't be greater than line 68...

TurboTaxAniqua — Thu, 23 Apr 2026 14:28:26 GMT

@PatrickChiu All forms were finalized by the first week of April. I see you called twice, and the issue has been escalated based on the notes provided. I've requested a call back from the assigned team so that they can start an investigation if necessary. SLA for a call back is 24 to 48 hours. I appreciate your patience.

Your software is up to date.

Re: I can't netfile. I keep getting this: On form T1198, line 68519 can't be greater than line 68...

PatrickChiu — Fri, 24 Apr 2026 21:56:53 GMT

As I said, Aniqua, yuo ARE the best.

I just got the call back from the support team, the also great support team member Michelle, who solved my problem efficiently.

The problem is because the T4A wrongly put the Box 18 amount in Box 16. I called the issuer and they will issue a new T4A to me.

Big big thanks again....