topic Re: having issues with fix error regarding principal residence in Credits and deductions

having issues with fix error regarding principal residence

letchy18 — Fri, 21 Mar 2025 13:51:31 GMT

keeps telling me an update is available and to review. but then still brings me back to an error and says NETFILE won't allow me to file and toprint it off instead

Re: having issues with fix error regarding principal residence

TurboTax_Susan — Sat, 22 Mar 2025 00:27:21 GMT

Please manually update your software. (Help>Update) If that doesn't work, please try reinstalling it. It will not delete your saved returns. You can download the current version of TurboTax Desktop edition here: Choose the current TurboTax Desktop edition you need (for Windows).

Re: having issues with fix error regarding principal residence

Ktb2 — Sat, 22 Mar 2025 16:24:42 GMT

Yeah, that doesn’t work. Whether I try to file on the app or the webpage on a laptop, I get the same error. Even when you click “fix error” (mind you, there are NO errors), it’s brings you right back saying there is still an error.

Re: having issues with fix error regarding principal residence

TurboTax_Susan — Sat, 22 Mar 2025 17:00:36 GMT

@Ktb2 What is the exact error message that you are getting?

Re: having issues with fix error regarding principal residence

Ktb2 — Sat, 22 Mar 2025 17:16:33 GMT

“You have reported a disposition of a principal residence property. New updates are available. Please review your information.”

I contacted support yesterday and they said it was a CRA issue.

However, I figured it out. Need to delete that form and re-do it. Deleted it and re-did it 4 times before it finally allowed me to net file.

Re: having issues with fix error regarding principal residence

letchy18 — Wed, 26 Mar 2025 12:05:39 GMT

Thanks! I will give it a try

Re: having issues with fix error regarding principal residence

letchy18 — Wed, 26 Mar 2025 13:07:12 GMT

OMG, thank you so much! It worked! You have been able to do what Netfile could't! Thanks so much

Re: having issues with fix error regarding principal residence

TurboTaxBrenda — Wed, 26 Mar 2025 15:38:55 GMT

Great to hear that you were able to successfully file your return.

Thank you for choosing TurboTax.